Student Support & Contact a Coach Services

From contacting Student Finance to scheduling calls with your Learning Coach to asking questions about your Learning Plan, we aim to get you the support you need to get back on track as soon as possible.

Live Chat Unavailable

We are currently experiencing some issues with our live chat. We are working diligently to resolve this problem as soon as possible.

We apologise for any inconvenience this may cause and thank you for your patience.

 

Choose which support service you require to get started.

Make a Booking

Speak one-to-one with a Learning Coach or join a group session with your peers

  • Explore unit assessment
  • Align coursework with your workplace
  • Assess RPL options
  • Review feedback and questions
  • Master study and online skills
  • Navigate the Spark Learning Hub
Make a booking

Submit a Support Request

Email responses within 2 business days from Student Support or Learning Coaches

  • Questions about your Learning Plan
  • Questions about your Case Study
  • Questions about tutorial activities
  • Questions about your assessments
  • Request quiz reset
  • Contact Student Finance
Contact Student Support

Start a Live Chat

Instant replies from Student Support Mon-Fri, 9am-6pm*

  • Request access to new units
  • Queries about Learning Plan timeframes
  • Questions about the Spark Learning Hub
  • Spark Learning Hub login issues
  • Technical difficulties and missing documents
Live Chat Status: Unavailable

* Please note: Live Chat availability times are in AEDT/AEST (Melbourne).

If you need to report an error with the website, please log a case through our Website Error Log form.

NEW: Flying Start Group Sessions

Join your peers on a group video call to discover effective strategies for online studying, kickstarting your unit Learner Assessment Pack (LAP), and navigating the Spark Learning Hub
All sessions include time for questions.


Register for a session

Available Sessions

A one hour information session that provides overall support for the process of RPL. During the session you will you will gain an understanding of:

  • Evidence Files: Understand the different types of files you can use as evidence.
  • Process: Learn how to start and undertake the RPL process for your units.
  • Evidence Requirements: Become familiar with the assessor requirements and what they’ll be looking at when assessing your RPL submission.