Student Support & Contact a Coach Services

From contacting Student Finance to scheduling calls with your Learning Coach to asking questions about your Learning Plan, we aim to get you the support you need to get back on track as soon as possible.

Anzac Day

Our head office will be closed for Anzac Day (Thursday 25th of April) and support services will be unavailable.

Normal operating hours will resume the following day.

Students may notice a slight delay in turnaround times for support enquiries.
As always, we thank you for your patience!

 

Choose which support service you require to get started.

Make a Booking

Speak one-to-one with a Learning Coach or join a group session with your peers

  • Explore unit assessment
  • Align coursework with your workplace
  • Assess RPL options
  • Review feedback and questions
  • Master study and online skills
  • Navigate the Spark Learning Hub
Make a booking

Submit a Support Request

Email responses within 2 business days from Student Support or Learning Coaches

  • Questions about your Learning Plan
  • Questions about your Case Study
  • Questions about tutorial activities
  • Questions about your assessments
  • Request quiz result details
  • Contact Student Finance
Contact Student Support

Start a Live Chat

Instant replies from Student Support Mon-Fri, 9am-6pm*

  • Request access to new units
  • Queries about Learning Plan timeframes
  • Questions about the Spark Learning Hub
  • Spark Learning Hub login issues
  • Technical difficulties and missing documents






* Please note: Live Chat availability times are in AEDT/AEST (Melbourne).

If you need to report an error with the website, please log a case through our Website Error Log form.