Student Support & Contact a Coach Services

From contacting Student Finance to scheduling calls with your Learning Coach to asking questions about your Learning Plan, we aim to get you the support you need to get back on track as soon as possible.

Reduced Availability

On Tuesday, 5th of November, our team will be working with reduced staff and will only be available from 9:00 am to 5:00 pm.

As a result, it may take longer than usual to reach our support staff. For any urgent unit releases or enquiries, please consider contacting us on Monday or over the weekend.

Thank you for your patience and understanding!

 

Choose which support service you require to get started.

Make a Booking

Speak one-to-one with a Learning Coach or join a group session with your peers

  • Explore unit assessment
  • Align coursework with your workplace
  • Assess RPL options
  • Review feedback and questions
  • Master study and online skills
  • Navigate the Spark Learning Hub
Make a booking

Submit a Support Request

Email responses within 2 business days from Student Support or Learning Coaches

  • Questions about your Learning Plan
  • Questions about your Case Study
  • Questions about tutorial activities
  • Questions about your assessments
  • Request quiz reset
  • Contact Student Finance
Contact Student Support

Start a Live Chat

Instant replies from Student Support Mon-Fri, 9am-6pm*

  • Request access to new units
  • Queries about Learning Plan timeframes
  • Questions about the Spark Learning Hub
  • Spark Learning Hub login issues
  • Technical difficulties and missing documents






* Please note: Live Chat availability times are in AEDT/AEST (Melbourne).

If you need to report an error with the website, please log a case through our Website Error Log form.