From contacting student finance to scheduling calls with your learning coach to asking questions
about your learning plan, we aim to get you the support you need to get back on track as soon
as possible.
Some students may have received a fraudulent email appearing to be from another student, with the subject line or content indicating "College for Adult Learning Tuition Fee Outstanding Payment"
Please be aware that this is a fraudulent email attempting to scam students for payments not owed. Do NOT transfer any money to the provided BSB and Account Number. If you're unsure of its legitimacy, please forward this email to [email protected], and we will verify it. We never ask for any course repayments via bank transfer unless there is an issued invoice for any previously agreed amount.
It is essential that any bank transfers you make for the first time are verified against the account name before sent.
For more information, please check the services available to customers of major banks: ANZ, Commonwealth Bank, NAB, Westpac.
If you are concerned about your account security, please submit a student support request below.
Speak one-to-one with a learning coach or join a group session with your peers
Email responses within two (2) business days from student support or learning coaches
Instant replies from student support Mon–Fri, 9 am–6 pm*
* Please note: live chat availability times are in AEDT/AEST (Melbourne).
If you need to report an error with the website, please log a case through our website error log form.
Schedule a one-on-one call with a learning coach for help with course content, study options and general support or mentoring.
Schedule a one-on-one role play or simulation with an assessor as part of your assessment task requirements.
Please note: simulation calls will be booked as a Zoom video call by default. If you require a phone call instead, please contact us through live chat or submit a support request once you have made your booking.
