BSB50120

Diploma of Business (Operations) (BSB50120) Online

  30 Day Risk-Free Guarantee

  Unlimited One-on-one Support

  100% Flexible Online Learning

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Take your business career to the next level

If you’re ready to take your business operations career to the next level, a Diploma of Business (Operations) (BSB50120) will make that happen. For professionals with business administration experience, you’ll leverage your current knowledge to upskill and further your career by transitioning into a business operations management role.

By completing the business operations diploma, you’ll be prepared for business operations roles by developing key skills in business administration, finance and communication. You’ll strengthen your ability to manage essential business operations, preparing you to move from administrative or technical roles to a leadership role like operations manager in any business. The course will help you to run day-to-day operations smoothly, understand the various components of a business, and lead your team to success.

You’ll also develop skills in budgeting and payroll, running efficient business systems, people management and policy development, as well as the ability to manage all business assets and resources, which will support you in a wide range of business operations roles.

Study when it suits you with an entirely self-paced and online course. Online study is perfect for those who want to gain hands-on experience on the job while gaining a formal qualification.  

Get started today and try us out risk-free for 30 days*.

  • 100% online, self-paced study,
  • Study for how long you want, when you want,
  • Fit your study time around your lifestyle – not the other way around,
  • No need to attend scheduled classes or tutorials,
  • No strict or unreasonable deadlines to meet,
  • Payment plans that can be tailored to your budget,
  • Generous 24-month enrolment period, with free course extension and deferral options.

Real Outcomes Guarantee (Ribbon)

Real Outcomes Guarantee

  • 96% of our students surveyed said they achieved their study goal - you can too.
  • Our commitment to helping you achieve real-world results.
  • Receive two FREE short courses for furthering or achieving your goals.
Nationally Recognised Training
Australian Qualification Framework

TIMEFRAME

Part-Time: Approx. 14-16 months
Full-Time: Approx. 12 months

Generous 24-month enrolment period

PAYMENT OPTIONS

Flexible Plans: Starting from just $51/wk
Upfront Discount: Only $3495*

Save up to 11.9%** when you pay a $1495 upfront deposit

UNITS

Core: 5 Core Units
Elective: 7 Hand-selected Units

Content created in partnership with industry leaders

Get your Course Guide Apply to enrol
  • Developing networks to advance career opportunities
  • Access to education pathways to further career prospects
  • Discounted registration fees for AIOP events in Australia and globally with other selected conferences and education providers
  • Opportunity for mentor/mentee pathways
  • Exclusive member offers with partner organisations

Course Details

Units

Get job-ready with industry relevant units designed to help you succeed

CAL has developed this Diploma qualification in consultation with industry experts. We’ve hand-selected these 12 units to align your skills with industry expectations.

CORE
CODE PROGRAM
BSBOPS501 Manage business resources
BSBXCM501 Lead communication in the workplace
BSBCRT511 Develop critical thinking in others
BSBFIN501 Manage budgets and financial plans
BSBSUS511 Develop workplace policies and procedures for sustainability
ELECTIVES
CODE PROGRAM
BSBOPS502 Manage business operational plans
BSBPEF501 Manage personal and professional development
BSBOPS503 Develop administrative systems
BSBOPS504 Manage business risk
BSBHRM526 Manage payroll
BSBTWK503 Manage meetings
BSBHRM525 Manage recruitment and onboarding

Duration

Our courses are 100% online and are self-paced.

This means you can choose to study on a more intense time schedule, or just fit it around your lifestyle when you can.
The course can be completed in as little as 12 months with a full-time study load or in 14-16 months on a part-time study load, but we allow a generous 24-month standard course enrolment duration.

We provide engaging tutorials, industry-relevant assessments and work-ready learning outcomes.

  • Complete the course your way – at your own time, pace and convenience
  • You win from the start with no classes, no rush hour dash or parking hassles
  • Tutorials are easily navigated and the order can be adapted to your priorities
  • Unit quizzes serve to demonstrate knowledge obtained
  • You receive a personal learning plan and regular feedback and personal assistance from our experienced facilitators
  • Learning occurs on the job and you can apply your knowledge while you study for immediate results

Depending on your current skills and amount of experience you have, you may qualify for Recognition of Prior Learning and be eligible for course acceleration.

Study pathways

Build your career with a diploma

This course offers pathways to further study with entry into:

  • Double Diploma of Business (Operations) BSB50120 + Diploma of Leadership & Management (BSB50420)

Entry and study requirements

Study requirements

In order to succeed in our online qualifications, our students are required to:

  • Be 18 years or older at the time of registration
  • Demonstrate the required level of competency in English language, literacy and numeracy skills

The required level of competency in English language, literacy and numeracy skills for Diploma and Certificate IV qualifications is ACSF Level 3. To ensure you have the ACSF skills necessary to commence study with us, you may be required to completed a language, literacy and numeracy test if English is not your first language and you do not hold any nationally recognised Australian qualifications.

Upon enrolment, all students will also be assessed over time by their learning coach for their language, literacy and numeracy skills. Where these levels fall below the requisite ACSF standard for the qualification, the coach will advise the student of the remedial options open to them. This may involve additional support or withdrawal of enrolment and refund of fees paid.

Please refer to the relevant CAL Policies and the Student Handbook for full details of the entry-level requirements procedure.

Technical requirements

You will need regular access to a laptop or desktop computer with the following:

  • An adequate and reliable internet connection,
  • At least the equivalent of Microsoft Office or Office for Mac, with word-processing capabilities and spreadsheets,
  • A PDF Reader installed,
  • Full permissions to install and access third-party software as required.

You will also need regular access to a laptop, desktop computer or device with an adequate camera to undertake video calls for assessments as required. Typically, we recommend using a laptop or desktop computer with the latest version of Chrome. Please check to ensure your device/s align with the system requirements for our major services:

  • Brightspace D2L – Our Learning Management System (LMS) platform
  • Zoom – Our video call platform
  • Respondus – Our quiz assessment platform
  • Vidyard – Our video embedding platform

Recognition of Prior Learning (RPL)

Get credit for demonstrated skills and knowledge

If you have extensive experience in the industry with a high level of knowledge, competency and ability, you may be eligible for RPL.
This process may enable you to get unit credits for competencies you’ve already demonstrated so you can fast-track your qualification.

Learn more about Recognition of Prior Learning here or contact us to see what you might qualify for.

Fees and payment options

CAL Offer flexible payment plans to suit any budget

At The College for Adult Learning, we understand that not all students are in a position to pay for their studies upfront. For this reason we offer flexible weekly or monthly payment plans that can suit any lifestyle or budget.

Payment Plan Payment Amount Payment Plan Length Total Amount Paid
Discounted Upfront Fee* $1495 + $117.64/mo Upfront Deposit + 17 Months $3495
12 x Monthly Payments $320 12 Months $3840
52 x Weekly Payments $74 52 Weeks $3848
18 x Monthly Payments $220 18 Months $3960
78 x Weekly Payments $51 78 Weeks $3978

*Please note: The College for Adult Learning’s obligations as an RTO include taking actions to protect your fees. These protections exist to ensure that you can enrol with confidence. The principal protection which is provided to you is a pre-paid fee limit; CAL will never require you to pay more than $1,500 in advance and will never allow your advance payment balance to rise above $1,500.



**In conformance with the protections and to make our course fees more accessible to our students, you will only be required to pay $1495 at the time of registration, with a $117.60 recurring monthly payment debited for the next 17 months, equalling a total payment of $3494.88 - saving you up to 11.9% off the normal payment plan fees.

FEE-HELP and VET Loans

In order to maintain the high quality training we’re so proud of, we are not affiliated with FEE-HELP schemes or VET Student Loans, and remain a Fee For Service provider. We understand the financial pressure and concerns that come with undertaking study, so we keep our prices highly competitive and offer flexible payment plans to suit all budgets and lifestyles. Don’t hesitate to contact us on 1300 907 870 to discuss a flexible plan that suits your budget

Frequently asked questions

What is the diploma of business operations?

The Diploma of Business (Operations) (BSB50120) is the updated business administration diploma and is the perfect qualification for professionals pursuing a business operations and administration career. If you are seeking job roles in business admin, this qualification is the best step to take as it covers all essential administrative skills with a focus on operational skills essential to any business. This business operations diploma is a Nationally Recognised qualification in Australia and internationally respected. This diploma in business operations and administration teaches in-demand technical skills in managing business resources, budgets, financial plans, operational plans, administrative systems, risk, payroll and more. Operations and admin professionals undertaking this course will also develop essential soft skills in leading communication, developing critical thinking, and personal and professional development.

How long does the business operations diploma take?

The Diploma of Business (Operations) (BSB50120) can take approximately 12 months to complete if studying full-time. The duration of your qualification is also dependent on how many hours you put in each week to study. However, at CAL, all students are offered a generous 24-month self-paced enrolment period to complete their online operations qualifications.

Can I do a business operations course online?

Completing the business operations diploma online is possible with the right training provider. Online learning means no compulsory classes and the freedom to study on your terms. Studying a business administration and operations course online with the College for Adult Learning is ideal for working professionals who need to fit study around their busy lifestyle.

What can I do with a business operations diploma?

The business operations diploma teaches skill sets that prepare you for a wide variety of job roles in the business world. The daily operations of a business are crucial to long-term growth and success, and having skilled professionals to manage and oversee all operations and administrative functions of a business is critical. Business operations are the centre of an organisation and connect all different functions of a business. Professionals with previous experience in business administration jobs transition easily into operations roles given similar job responsibilities and shared skills. A business operations diploma sets you up with the right foundational skills to pursue higher management roles within business management. By completing this business operations course online, you can continue to work in your current job role while upskilling with operational skills to further your career.

What is the difference between operations and administration?

The difference between operations and administration is slight, but administration focuses on a specific area of running a business, which are the supporting administrative tasks in budgeting, spreadsheet and document creation, office projects and tasks, customer service responsibilities, filing, running administrative software systems and more. Professionals in operations have ‘umbrella management’ where they look after and are closely involved with the administrative functions of a business, but are also involved in bringing other department’s activities to align with business goals, both short- and long-term. This means being across the activities of finance, sales, customer service or front-facing departments, marketing and more.

What qualification is needed to be an operations manager?

To be an operations manager, the Diploma of Business (Operations) (BSB50120) is the best career step to take as it teaches the right technical skills and know-how, paired with the essential soft skills necessary for a rewarding career in business operations and administration. After completing a fundamental qualification like the online business operations diploma, many professionals pursuing higher-level roles undertake a leadership diploma to further develop their management skills. The addition of a leadership qualification is key to standing out in a competitive job market as a skilled business operations professional.

What are three careers in operations?

Rewarding careers in business operations can be pursued in almost every industry and business. Business operations job roles can start at a more entry-level career role such as Payroll Officer, however have a higher than average annual salary starting at $62,000 (Seek). Payroll officers have responsibilities that cross over from administration and human resources into operational tasks but look after payroll, tax calculations, bookkeeping responsibilities and more. Depending on the size of the business, payroll officers can often take on more operational and administrative duties alongside their main key responsibility areas.

Office managers job roles exist usually in medium-sized businesses and are crucial to the successful running of an office. Office managers oversee office departments, and look after administration software, processes and functions, implementing office procedures, looking after staff needs, and solving any problems that may arise within the office or administrative spheres. Office managers can expect to earn an average annual salary of around $61,000 (Seek).

Business operations managers are the next step up from office manager job roles and have a broader management responsibility to oversee all departments and functions of a business. They are more involved with organisational changes, cost management, staff training and recruitment, solving larger operational issues, overseeing administrative teams and more. Operations manager roles in supply chain management are also common and essential to the smooth running of the supply chain process. Having the administrative and operational skills within the supply chain means goods and services can be moved through each process and function efficiently and effectively. Business operations managers are rewarded for their active involvement within a business, and can expect to earn an average annual salary of $98,000 or higher (Job Outlook).

Are operations jobs in demand?

Operations jobs are always in demand as they are very secure job roles with a high rate of job satisfaction. As the business world continues to grow and evolve, so do the opportunities for business operations and administrative skilled professionals, with more and more general management and operations management roles becoming available. There are availabilities in sectors such as manufacturing, healthcare, social assistance, public administration and more. Any medium to large business greatly benefits from having an operations manager on hand. An operations manager in Australia can expect to earn around $98,000 for an average annual salary (Job Outlook).

How to become a Business Operations manager

Most business operations managers come from a business administration background, and many have worked in office management. To become a business operations manager and grow your career, a Diploma of Business (Operations) (BSB50120) is vital for success.

Many business operation managers couple this diploma with a leadership qualification as leadership skills are essential for this role. Completing a double diploma also gives you the edge as a highly-skilled business operations manager in the job market.

What do Business Operations managers do?

In a business operations manager role, you’ll be involved with organisational changes, cost management, staff training and recruitment, solving significant operational issues, and overseeing administrative teams.

For those working in a supply chain environment, your role as a business operations manager will oversee the administrative and operational processes, ensuring each process and function is efficient and effective. 

You’ll be a problem solver, a quick thinker, and a clear communicator who can lead and manage teams within an organisation.

  • 48.6%

    % of managers with at least a Diploma qualification

College for Adult Learning
4.2
Based on 243 reviews
Kristen Hain
Kristen H.
01:42 30 Mar 23
Having just completed a Double Diploma of Human Resources Management and Business (Operations) i cannot recommend CAL highly enough.Marissa in particular has been an amazing support throughout my learning experience. Her knowledge and guidance are a valuable asset to CAL.I would recommend CAL to anyone looking to further their education.
Lauren Yarrall
Lauren Y.
05:44 29 Mar 23
This rating is purely based on my experience with Marissa. I was very grateful to have her as my coach as she really understood my needs as an adult learner. I found a lot of the content difficult to decipher but she kept me calm and took a realistic approach to the assessments, much more than what anyone else at the college did. I appreciated her quick responses to all of my submissions and her encouragement when I just wanted to give up.
Emma Rogers
Emma R.
02:01 19 Mar 23
Just wanted to share that studying with CAL was just fantastic. Great support from Assessors, especially a shout out to Marissa Litonjua, who help me gain confidence in myself. Her advice, experience and teaching way really helped me to progress through my course. Along with hard work and support help me succeed to complete my double diploma. Thanks again CAL team. Emma Rogers
Sara Thomson
Sara T.
03:33 12 Mar 23
Recently I completed a double diploma of business, management, and leadership at CAL. My teacher, Marissa Litonjua was a great support throughout my studies. Her simulation calls are amicable and focus on the authentic corporate experience that is associated with the double diploma. Our discussions made it better to understand the topics, and her encouragement as a coach helped me tremendously! Thank you, Sara
Dan Livingstone
Dan L.
02:33 10 Mar 23
Marissa Litonjua is an absolute sensation as a trainer, mentor and coach. The CAL team have fast turnaround and good courseware.
Jackie Nua
Jackie N.
09:59 09 Mar 23
Just completed double Diploma of Human Resource Management Leadership & Management with CAL. I found the course work ambiguous and complex but with Marissa's guidance and support I managed to complete this over the required period of time. Thank you to Marissa for assisting me through this. Would not have stuck it out if it wasn't for her!
Lisa Shaw
Lisa S.
09:08 09 Mar 23
I cannot speak highly enough of my course tutor and mentor Marissa Litonjua. Completing a Double Diploma while working with a young family has been challenging and Marissa supported me every step of the way. Marissa has wonderful communication and interpersonal skills and pushed/encouraged me to keep on track and complete my studies. Thank you Marissa!
Nicole Campbell
Nicole C.
08:28 21 Feb 23
After transferring to WHS from a HR course, I was slightly reluctant on how the change would go.However, I was met with a very supportive, helpful and engaging coach named Robyn, who helped me feel extremely comfortable with my decision.
Andrew Bowen
Andrew B.
05:00 19 Feb 23
I thoroughly enjoyed the double diploma in leadership and management. The CAL team were always available when required, answering queries promptly. All the assessor’s were encouraging and friendly, and I learnt quite a few techniques and tips to improve my management skills. Thanks to Marissa and all the other assessor’s.
Michael Peiniger
Michael P.
12:03 17 Feb 23
Meagn and the team at the College for Adult Learning were a pleasure to work with. When looking for a partnee to deliver the Diploma of Leadership 7 Management for a client, I was looking for a knowledgeable, reliable provider that knew the Diploma content inside out, as well as allowing me the flexibility to adjust things to meet client needs. CAL more than fit the bill, and their online content is great to work with as well. A great RTO partner and provider of quality training.
Frida Vildhjarta
Frida V.
08:39 16 Feb 23
Great customer service, they actually care & want you to succeed! You are not just a number and they are very helpful. I highly recommend studying with CAL. I'm sure all the staff are equally helpful, but today I had the pleasure of having Tracey call me for a student support call. I feel very supported knowing help is just a phone call away.
Clayton Cordeux
Clayton C.
03:25 15 Feb 23
To further my knowledge in WHS I decided to sign up with CAL for a Cert IV in this field, the Cert IV course was not just a "do a module and move on" but became a learning journey that was interesting, challenging but most of all pleasurable, the college support was unbelievable, if I had questions the live chat student support would point me in the right direction.Being in my 60's I was unsure if I had the ability to succeed, my coach Robyn kept me motivated and driven, my success came.I will recommend CAL to any of my work colleagues internal, or external, that wish to take on further study as from my experience, the courses are well managed and supported, the Cert IV has become a wealth of knowledge for me and has enabled me to enhance skills and apply new ones learned.Looking back, I have enjoyed every minute of it.
Simi Sholape
Simi S.
00:55 15 Feb 23
I highly recommend Mrs Arnold Elizabeth to everyone looking for Forex and Bitcoin trader. Words can't describe the wonderful work you did on my trading account, I am delighted I trusted you and gave you a chance to help grow my $1000 in to $10,000 in just a week, Elizabeth my family and I are forever indebted to you for the financial stability you brought to our home, I advice the entire public to invest with Mrs Arnold Elizabeth contact her viaWhatsApp:+1(562) 561-8670Email: [email protected]
Kurkodokoljenko
Kurkodokoljenko
22:33 07 Feb 23
Amazing training, great support, flexible learning without restrictions or deadlines. I was able to base my studies around work and life without issues. Even when I needed an extension the college was accommodating and gave me 6 months for free to finish my studies. Thank you!
Lisa Baker
Lisa B.
07:50 28 Dec 22
I have just completed Cert IV & Diploma in Human Resources.The portal was user friendly and my queries were answered in a timely manner.Marissa was fantastic, she was very helpful throughout the duration of the course.I can highly recommend CAL for anyone looking to study.Thank you for all the support!
neha kotadiya
neha K.
01:09 12 Dec 22
This rating is purely based on my experience with Marissa L. I have had difficulties with other coach but then I found Marissa. I'll try to keep it short, however Marissa L is the best learning coach that I've encountered whilst my study with CAL.I am so grateful for all the support, encouragement and help I received from her throughout. She is a very kind and considerate towards the time and efforts students put in.She is extremely organised and very responsive. She offers many additional advices/tool to help with the process and she definitely goes out of her way to ensure students are getting what they need.I would highly recommend Marissa L to everyone who are struggling in their course at the moment or taking course with CAL. I would have given 1000 stars if possible for Marissa L!
Siobhan Sirrell
Siobhan S.
02:53 04 Dec 22
CAL was easy to deal with and made learning easy. Marissa was especially great with support and advice throughout my journey. Thank you, Marissa :)
Jessica Finch
Jessica F.
05:13 28 Nov 22
I have recently completed my Diploma with CAL. Originally I was intending to do a Double Diploma however I found the Project Management content was very outdated, however, with the new refresh of content in the last 12 months I have found CAL certainly picked up it's game. I had some great coaches - Kerri and Marissa - who really helped me. Loved the flexibility of self paced study.
Tsvakai Gama
Tsvakai G.
10:01 07 Nov 22
I recently finished a Double Diploma in Quality Auditing and Business Compliance at CAL. I had a wonderful experience, the learning material is very rich and the staff is very supportive! Their online learning portal is user friendly. I highly recommend CAL to anyone wanting to study online. My special thanks go to Marissa and Robyn for their patience and support throughout the course of my study, you are much appreciated!
Shannon Watkins
Shannon W.
21:57 01 Nov 22
After 2 years I have completed a Double Diploma of Building and Construction Management and Project Management. There are no other RTO's where you can do this and undertake work at your own pace in your own time. I have seen the online platform and case studies improve greatly over this time and highly recommend anyone who wants to study to consider CAL. Massive thanks to Nasser, Marissa and Wendy who were my coaches over this time.
Joseph Sifostratoudakis
Joseph S.
06:16 09 Oct 22
I just recently completed a Diploma of Building & Construction Management with the College for Adult Learning. I would highly recommend this course to all who want to further their knowledge and careers in this industry. The course material was relevant and practical for use in real work situations. The learning coaches were also extremely helpful and always available to assist. A big thank you to my main learning coach Marissa and also to Robyn for going above and beyond to support me. Very much appreciated.
Zack Walsh
Zack W.
00:45 05 Oct 22
Easy to navigate platform with constant updates to provide the students the most up to date and easy to use curriculum. The assessors I dealt with were knowledgeable, helpful, patient and without them, I wouldn't have gotten the pleasant experience or results I did. Special shout-out to coaching staff - Nasser and Marissa, who I leaned on quite a lot for assistance.
Colin De Vincentiis
Colin De V.
06:30 03 Oct 22
If I am completely honest, this is a review for Marissa L more than CAL.I can honestly say I wouldn't have finished my Dip. L & M without her encouragement and guidance.She is an asset to CAL.Thanks Marissa :)
Rod Oberg
Rod O.
02:43 27 Sep 22
I have just completed my Double Diploma in Project Management and Construction Management and CAL made it easy. Special shout out to Marissa and Tracey for her help and guidance to get me over the line. I strongly recommend this to anyone especially through the RPL track. The helpful admin team was always available to help and just a phone call away. Thanks CAL Team
adam monaghan
adam M.
00:47 14 Sep 22
I recently completed a double diploma in project management + construction management. The online platform was very user friendly and I was able to understand the follow the content pretty well. If I required assistance there was always motivated staff ready to assist and resolve any issues in a timely manner.Special thanks to Marrisa Litonjua and Wendy Close who assisted me greatly in further understanding the subjects and course content.CAL also offer recognition of prior learning which assisted me as I have been in the industry for 16 years and was able to gain recognition of a large amount of the course content.I would definitely train and study with CAL again in any future opportunities.
Grace McLachlan
Grace M.
01:58 13 Sep 22
I found studying through CAL practical as there were no deadlines to meet, the work was all actually what self-paced is all about. All the assessors I have completed by studies with were excellent, friendly and happy to be flexible where needed. If you are contemplating study, with the addition of work and children, CAL is your calling! Diploma now completed and I could not be happier!
Matthew Walter
Matthew W.
20:17 06 Sep 22
I completed a Dual Diploma (Leadership & Management + Business) while working full time and juggling busy family life during this crazy period in history. This was made possible by the amazing staff and CALs focus on adult education. A big shout out to Marissa Litonjua (Learning Coach) who provided the amazing support and encouragement required to navigate the challenges and opportunities of adult education.
Mark Tan
Mark T.
04:31 29 Aug 22
I just completed a Diploma of Human Resources Management (plus the Cert IV pathway package). It was a seamless process and the staff were always providing excellent support. While I had a variety of learning coaches, most of the guidance were given by Marissa L and Kerri W. They are highly experienced and provided an advanced level of coaching. Would thoroughly recommend this option.
Belinda Bannister
Belinda B.
03:17 19 Aug 22
Love the level of detail both taught and required.Great preparation for future employment.
Steven Chilton
Steven C.
01:25 15 Aug 22
I have just completed my Double Diploma in Quality Auditing and Business (Compliance) with CAL. The experience has been a positive one, the two main coaches/assessors that have supported me through are Marissa and Robyn - they are amazingly patient and helped me through the assessment workbooks. Thank you both very much! I would recommend studying with CAL as the student portal is easy to navigate and there is flexibility with choosing simulation assessment times. After a short break I will be studying with CAL again.
Reuben Archer
Reuben A.
09:45 03 Aug 22
I have been doing a double diploma for a few months now, and have found the staff to be very helpful, in both completing the assigned tasks and conducting the roleplays. The staff have great customer focus, and make you really feel good about yourself and the quality of the work you produce. Feedback is always very helpful and focused. I recently asked for guidance in attaining a plan to reach my desired job role. The information provided was extremely helpful. I now feel confident in what I need to do to get the role I desire. I was provided with a well thought out plan and provided with actions I can take that will help me not only attain my desired role, but a plan I can utilise for any work-related career in the future. I got a lot more than I expected. The 30 min career guidance session provided me confidence and a well thought out plan. Anyone looking to better their career, goals, and ambitions, I highly recommend “College for Adult Learning” 5 Stars!
Girish Kakade
Girish K.
08:15 29 Jul 22
A very detailed and systematically designed course with excellent; helpful and friendly staff members. The mentors were very helpful and they guided me thoroughly.It was quite a challenge to get Diploma in Project Management (BSB 50280) and Diploma in Construction Management (CPC 50308) while working but when you consistently work towards your goal, success is just next step away.I would definitely recommend Nasser Babaee- a good mentor and a guide; Kerry Waddell; Marissa Litonjua and Mehran Babaee- very supportive and a good guide. Without them the journey would have been very difficult.Thank you.
Elliott Gordon
Elliott G.
03:35 27 Jul 22
Jenni was so good at what she does, she was clear and informative, I really appreciated her tips and insights
Diane Psaila
Diane P.
08:31 19 Jul 22
I am very pleased I made the decision to undertake online study with CAL. The flexibility of working at my own pace, and the ease of communicating with the administration team, coaches, and assessors, have contributed to achieving my goal of completing a Diploma of Quality Auditing. Assessment roleplays were difficult to organise during the COVID-19 pandemic lockdowns, where I needed to seek friends or colleagues willing to act as participants for a zoom meeting, write the scripts for everyone to meet the required criteria, record the session, and submit it for assessment. While this was enjoyable, it was time consuming. Assessor, Robyn Smith, implemented an excellent method of assuming the role as auditee / audit team, conducting a role-play simulation via zoom, where I was assessed immediately on my performance and received constructive feedback. I was able to make bookings for upcoming role-plays, which kept me to task in maintaining a steady flow of working at my assessments. I appreciate the guidance, skills and knowledge I have gained, and thank CAL for their part in my professional journey.
Cheryl Duffy
Cheryl D.
06:29 06 Jul 22
I started a douple diploma of Business Administration & Practice Management in October 2020. I originally gave myself the full two years to complete the diplomas and have finished ahead of schedule after 20 months. I'll be honest and say it was really hard work at times as I also work full time and am juggling three children but I did it and couldn't be happier.The course content was good but I found listening to the tutorials hard work as the voices were really monotone. I ended up printing the script and reading it myself which helped.Pro's about the course:Good course contentWorked at my own paceCon's about the courses:Difficulty booked coaching sesions in a reasonable time particularly as I am in WAResponse to coach questions weas sometimes delayedThere were some typos in the script that were confusing at timesOn the whole, it has been a positive experience.Thanks CAL
Ketrina Humberdross
Ketrina H.
07:07 13 Feb 22
I did my diploma in business administration I found the course to be very informative and the support was incredibly if you want to study and your of a mature age I recommend college of adult learning
Jo Scaturchio
Jo S.
06:04 12 Jan 22
I just finished a double diploma in Practice Management & Business Administration.Yes it is a lot of work to get through , as Like most things in life . Biggest tip would just be if your not sure just put a coaching call in , as I did many of times .Meagan was absolutely brilliant in always helping me , when I needed it .Kerry was also great at helping me too .These 2 ladies made my whole online studying amazing .Thanks lovely ladies !!Highly recommend CAL
Jasmine Pacini
Jasmine P.
23:34 25 Apr 21
Friendly knowledgeable staff.Great resources.Fast response time.Convenient format.
Alex Shambho
Alex S.
12:15 30 Jan 21
Absolutely amazing start, Jason was super helpful in getting me signed up for the course. we needed to clarify some details via phone . Jason was fun to talk to and very competent in helping me out with my problems. I am looking forward to the start of the course. thank you very much
Elizabeth Flemming
Elizabeth F.
09:59 25 Jan 21
Has anyone done the Double Diploma of Business and Business administration. needing a little help full time mum . and full time worker doing 40 + hours a week. All suggestions would be helpful
Nick Larubina
Nick L.
04:35 02 Dec 20
Jason was a legend !!! So easy to deal with and I can’t wait to complete my studies and advance my career
Jennie Mcgorlick
Jennie M.
05:45 31 Oct 20
I have just completed the Double Diploma of Business and Leadership Management. The course was closely aligned with the skills I was developing in my role at my workplace. I was priviledged to have such an excellent, professional, supportive tutor in Marissa Litonjua. She was always encouraging, very helpful, approachable and accommodating. I will miss the weather updates from sunny Queensland. Thanks for being a vital part of my career aspirations. Jen
Tom Mahlook
Tom M.
12:38 21 Oct 20
Hi there. Has anyone enrolled in, or completed the Double Diploma in Logistics + Business (Procurement)?Any feedback would be appreciated. Thank you😁
Kylie Benson
Kylie B.
05:30 07 Oct 20
My experience with CAL feels like I have invested my money well. Thank you CAL
Sonia Wise
Sonia W.
03:41 09 Aug 20
I have just completed my double diploma in HR Management and Business Admin. This has been one of the best online platforms that I have used for my learning experiences. The content Is excellent and very thorough, there are various methods you can use, depending on your learning style. There is a lot of work, but is totally rewarding as you work through it. My biggest take home is if you have any issues or get stuck is to always communicate with the lecturers or even the office staff, the whole team is super supportive. I struggled a couple of times with work time pressures where it got too much, the CAL team where very supportive and assisted me through it. Kerry and Marissa where both great facilitators when working though my major assignments, and thanks them both for making it an easy process. At the end of the day CAL want you to pass and will work with you through the process. Thanks to the CAL team!!! 😎😎
Ray Millard
Ray M.
04:10 28 Jul 20
Starting my HR Diploma in March 2020, being part of CAL has been an amazing experience. The information is very rich and up-to-date. The staff and assessors are extremely helpful. Thank you CAL for helping me transition back into HR and into the workforce !
John Simunovich
John S.
08:25 24 Jun 20
CAL has been a great online learning platform. Access for a coach is simple & easy and never too hard to get hold of one.
Francisco Pina Pais
Francisco Pina P.
11:25 04 May 20
I strongly recommend the studies at CAL. My experience so far was exceptional; I learned immensely and always had the support of all team. Great people, Great teachers, Great school. The methodology and the contents are beneficial and aligned with the requirements of the work industries
Luke Long
Luke L.
06:34 03 May 20
I recently finished my double diploma of building and construction / project management through CAL. It is a great course and I learnt a lot along the way - a great experience and there is always plenty of support through the CAL team and the facebook group. Nasser was very helpful throughout the course as well!
Ashleigh Rowe
Ashleigh R.
05:04 20 Apr 20
I have just completed my double diploma in project management and leadership management. It has a lot of information and I learned so much. The price you pay in money and mentality was worth having these two diplomas now and I can’t thank CAL enough. I have always had good experiences with the coach’s, timing and content. I would recommend studying with CAL to anyone. Just chip away at it and keep motivated.
Serneste Mare
Serneste M.
06:16 30 Mar 20
In the current climate, we are all facing I have found that my coach and also the student support and administration has been VERY helpful, reassuring and timely in their communication and help. I enjoy the course and my experience from the start has been great. The effort is on me to contact and reach out and once I did this the team was on my questions immediately.
Luise Napier
Luise N.
09:28 27 Mar 20
I have studied with CAL for the past 22 months, completing a double diploma of Practice Management and Business Administration, Meagan my accessor has been a wealth of knowledge and assistance in developing my career in Practice Management. By learning the modules of the course this has allowed me to transition smoothly into my new career. I had already accepted my new role prior to completing this course, with commitment, discipline, and perseverance and an end goal the double diplomas are achievable.I strongly recommend CAL to anyone looking to further their education !!
Dau Wer Mayen Anyuon
Dau Wer Mayen A.
01:29 16 Mar 20
To convert PDF Assessment to word document
Eldrian Basson
Eldrian B.
04:55 13 Mar 20
Thank you for extending the expiring date of my current course.It is clear that the College for Adult Learning is a institute of high ethical values, where the student's education is still superior to potential monetary gain.GOOD ON YOU.I will highly recommend the College for Adult Learning to any future students, and will also make a point to promote CAL to all young people in the hospitals where I work. Dr Eldrian Basson - Clinical Epidemiologist
Gail Kerr
Gail K.
05:40 06 Jun 19
I found my whole experience with CAL to be a positive one. It's been many years since I have been in a "school" environment, so it took some discipline to get through this course. I set myself a 2 hour minimum study period each day which took a fair bit of effort and focus, as I work full-time plus have a family to look after. It was hard initially, but after a couple of weeks, I found my rhythm and it was smooth sailing after that. I also didn't put any pressure on myself-if I had a bad day at work-I didn't touch any study as I found no joy when I hit the books in that frame of mind, and that made it hard work. So, I found giving study a miss for one or two days actually beneficial, and when I did go back, I was more involved and interested in my course than before. I have nothing but praise for the support I received from the whole team at CAL - from the admin staff to the tutors. They responded quickly and the coaching calls helped me to get to the next questions/units quickly. A big thank you to each of you for the part you played in helping me achieve a long-held goal. I highly recommend CAL to anybody who is looking to take on some study. The content is laid out well and easily followed. The exercises for each topic and the assessments went a long way in ensuring that the information absorbed was drilled home.
Ben Clark
Ben C.
04:03 05 Jun 19
CAL provided a great opportunity to learn at your own pace. I would highly recommend their Diploma of Project Management if you are new to the field and looking for an opportunity to learn as you do. The Diploma greatly supported the project I was working on at the time, running me through all the steps as I implemented them.
Carl Wicken
Carl W.
10:11 20 May 19
I have just completed a double diploma with CAL. I found all of the staff there very supportive indeed and did not experience any rudeness whatsoever. Unforeseen circumstances meant that i had to request an extension , CAL were very professional in their response and understanding. Studying online is not for everyone and can be difficult if you are returning back to study after a long period. However CAL are there to support you it just takes a little bit of time to get a response from your coach, but once you are speaking with them they clarify and help you with your course work. I would recommend sourcing a study group either students from CAL or somewhere else where you can bounce ideas off each other regarding the course. This will help you as you work through the self directed learning and complete your tasks and activities in the course.Thanks to all the team at CAL who helped me through my course and got me to the end.
Robert Michael Gatt
Robert Michael G.
06:50 18 May 19
I have been impressed with CAL from the first point of contact, I totally recommend for anyone that's thinking off further their education to make the first step and contact CAL
Jason Murray
Jason M.
20:17 22 Feb 19
Just submitted my final unit for the diploma of PM, it has been quite a journey, nothing but great great support from the CAL team, will definitely looking at the next course after a short break in study. Highly recommended for anyone looking to study online. CAL are fantastic.
Belinda Rantino
Belinda R.
02:54 22 Jan 19
I really enjoy my studies at the college of Adult Learning, ( I am studying the double Diploma in Human Resources and Leadership Management)the trainers are helpful and very easy to talk to. It’s taken me a bit longer to complete than expected but I can go at my own pace and I now book regular coaching calls to keep me active in my studies. Over all, I’m really happy I choose this course and this college.
Sylvia Iskandar
Sylvia I.
22:32 20 Dec 18
I have officially finished my double diploma with CAL and I must say it was a great experience. The content was terrific and the staff/assessors were very prompt with their responses. I highly recommend if you enjoy online studying.
Noora N Belal
Noora N B.
09:26 14 Nov 18
I’m currently doing a double diploma of construction management and Project Management. All the coaches and staff at CAL have been very helpful and the studies have been great as they provide all the text books and study resources that I need to understand all processes and regulations involved in the field I am pursuing.
Timmy Eisel
Timmy E.
08:11 17 Oct 18
I recently completed the Double Diploma in Project Management | Leadership and Management. From my initial enquiry and dealings with Tristan who was super helpful, informative and supportive, through to starting the course with the help of Student engagement coach David who helped me every step of the way and checked in to see how I was getting on, The College for Adult Learning was a fantastic learning experience which exceeded my expectations. With each Unit completed the next would be unlocked straight away and marked within the times stated (generally in half the time). The feedback from the coaches was the best of all always super encouraging and supportive but also included much needed advice in areas that may require extra study or focus. Anything I was unsure of I simply booked a time that suited me for a coach to call me to discuss anything I was unsure about. I highly rate and recommend CAL and look forward to studying with them again in the near future! Thanks so much guys !!
Johnny Preston
Johnny P.
00:51 09 Oct 18
It's got the best support mechanism in place.Coach I have been using it calm her name is Meaghan.She's calm. I'm calm.
Roberto Marama
Roberto M.
05:45 05 Dec 13
It is a good thing
Next Reviews

Course Outcomes

Real Outcomes Guarantee

  • 96% of our students surveyed said they achieved their study goal - you can too.
  • Our commitment to helping you achieve real-world results.
  • Receive two FREE short courses for furthering or achieving your goals.

The Real Outcomes Guarantee is part of our ongoing work to support you as you take the next step in your career. Our team, assessments and feedback are all focused on helping you in your career, not just passing your course.

Our Learning Coaches are industry veterans and supportive mentors who will help you complete your studies. Their assessment feedback is designed to reflect on-the-job and industry expectations, giving you more than just a competent result.

As you complete your studies, our Career Coach and Career Success Package are available to you, providing complimentary resume and cover letter feedback, complimentary 30-minute consultations and access to a suite of career management topics, tools and resources to help you achieve your goals.

Nationally Recognised Training

Adding a nationally accredited qualification to your arsenal will show potential employers that you’re serious about succeeding in your management career.

You’ll study standardised, industry-relevant units that will encourage you to apply your knowledge and learning into real-world situations and gain real, job-ready skills.

Awarded by the Australian Government, this Business (Operations) Diploma is recognised and respected nationally so there’s nothing left standing in your road to success.

  • The diploma course is designed by MBA experienced facilitators with undergraduate and postgraduate qualifications in HR Management, Business Management and Education.
  • Practical applications and assessments based on workplace evidence.
  • A wide range of electives that have been designed in consultation with experienced managers to be relevant to real workplace needs.
  • A qualification you can trust.

Career opportunities

Invest in your career with a qualification

After completion, there are many opportunities with a Diploma of Business (Operations) (BSB50120) to advance your career. From purchasing and transport managers, customer service managers, and operations analysts, to moving up to the sought-after COO position, you have plenty of options. 

Business operations management is a strong career path for people who want to work behind the scenes of a business to ensure its success. Your role as a business operations manager can vary, but most roles include working with processes, personnel, inventory, accounting, and finance, and involve reporting to the company’s CEO. 

Business Operation Manager roles are in high demand and offer job security and satisfaction. You’ll find the skills you learn can transfer across many industries like manufacturing, healthcare, social assistance, and public administration. 

With a strong foundation in Business, the most common career pathways are:

  • Office Manager (median salary $61,183)
  • Business Operations Manager (median salary $97,733)

In-Demand skills for a Office Manager

Essential skills for the modern Manager

Business operations managers are excellent communicators who are natural leaders, listen and can solve problems, are organised and show skills in efficient time management principles. Having holistic business skills is vital as you’ll be responsible for various functions across multiple departments, and need to foster teams who are productive and profitable. 

Some of the skills you’ll develop through a formal qualification include:

  • Manage business operational plans
  • Manage payroll, budgets and financial plans
  • Manage the recruitment and onboarding of new staff
  • Develop, implement and manage administration systems

Payroll Officer
$65,000
Office Manager
$67,000
Business Operations Manager
$100,000

  • 93%

    of our students surveyed would recommend our courses

  • 96%

    of our students surveyed achieved their primary study goal

  • 90%

    of our students surveyed rated the coaching they received as excellent

Upgrade your qualification

By carefully selecting and integrating units across qualifications, we've crafted a suite of unique dual qualification courses designed to deliver the skills that you need.
Upgrade to the Double Diploma with

Diploma of Leadership & Management (BSB50420)

Develop your leadership and business operations skills to open up senior management positions in any industry.

Double Diploma of Business (Operations) (BSB50120) + Leadership & Management (BSB50420)

UNITS
Only 1 additional unit to upgrade
PAYMENT OPTIONS
Upfront Deposit Discount only $4495*
Flexible plans available.
LIMITED TIME ONLY Upgrade to a Double Diploma and pay only $3295* Enquire now
Enquire now
Upgrade to the Double Diploma with

Diploma of Leadership & Management (BSB50420)

Develop your leadership and business operations skills to open up senior management positions in any industry.

Double Diploma of Business (Operations) (BSB50120) + Leadership & Management (BSB50420)

UNITS
Double Diploma
PAYMENT OPTIONS
Upfront Deposit Discount only $4495*
Flexible plans available.
LIMITED TIME ONLY Upgrade to a Double Diploma and pay only $3295* Enquire now
Enquire now

The entire BSB training package has undergone a review and overhaul from PWC and AISC, and a new course was announced in late October, 2020. While there will be changes to this course - including updated, different and additional units - they have a teach-out period and can still be delivered and completed in its current form until late April, 2022. While this may be enough time to complete your studies with the current version of the qualification, we've already started planning potential options and pathways to transition into the newer version once it’s available on our scope, and we will keep all of our students updated, supporting them through the entire process. We want to make sure that our students get the best possible outcomes from these updates, and we work hard to minimise any adverse effects if you want or need to transition to the new version of the qualification. You can find more information here: Training.gov and PWC.

Every RTO will need to address and action this same set of updates, but not all RTOs will be able to deliver transparent communications, robust processes or flexible options to their students. We would urge you to make decisions based on our current offering with the forward knowledge that they are subject to change, and ensure you're doing your due diligence when evaluating providers and how they will inform and support you through this process. Please contact your Learning Consultant to learn more and discover our unique approach to support.

We've upskilled professionals across Australia and internationally

Enquire now

Enquire now and get your FREE Course Guide

I thoroughly enjoyed the course and would happily recommend to anyone who is in a leadership role.

Lee Hartwell

It covered all topics. Talent management, operations, leadership and metrics. Great overview issues in work place discussion. Great output.

Lenny Ewers

It was really great to be able to complete my Diploma at my own pace and I received excellent support from my CAL coach.

Kylie Jarvis

Very practical and useful information that is directly related to the workplace.

Angela Henderson

There are no other RTO's where you can do this and undertake work at your own pace in your own time. 

Shannon Watkins

Thank-you to the CAL team for providing me with a flexible learning environment that would fit around my working commitments.

Joshua Polkinghorne
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