Frequently Asked Questions

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  • One-on-one Expert Tutor Support
  • 100% Flexible Online Learning

Here are some of the questions that we’re often asked and their answers. If you can’t see your question here, please don’t hesitate to contact us.

Why study with the College for Adult Learning?

What is unique about CAL?

CAL has over 15 years of experience in adult learning and has delivered programs for thousands of adults. We know everyone is different. Different learning styles, levels of education, behaviours, perceptions and prior knowledge.

5 Ways CAL leads you to succeed in your career, your way

You will soar with our commitment to 1 on 1 coaching

At CAL you are not just a student number, you are a person. You can contact us when you need to and always receive the support you need. All our facilitators and coaches have global knowledge, real world experience and skills to assist you achieve your goals. If you do the work, we can ensure your success.

When you accelerate your learning, you accelerate your earning

If you are eligible for RPL (Recognition of Prior Learning), we will help you collect the evidence you have earned with your experience. Plus an optimised intensive study mode means you can potentially complete your course in six months or less.

CAL is where future industry experts go to learn

CAL understands adult learners have demanding jobs, varying lifestyles and limited spare time. Assessments are streamlined and paced out evenly so you can progress naturally through the course. You also have access to other like-minded adult learners to share experiences and tips on how to fit study around a busy lifestyle.

We give a ‘hoot’

We take pride in producing informative and interactive, online video tutorials that appeal to all learning styles. Our facilitators ‘talk’ to you and walk you through the program. You will not find boring click through slideshows that leave the actual ‘how to’ to your imagination.

We’re who you trust

For quality and current content, career advice, wide elective choices, relevant results and a respected qualification that adds value to your CV.

What will I receive in CAL's online Diploma and Cert IV programs?

Complete one of CAL’s Nationally Recognised Qualifications

You will receive a nationally recognised Statement of Attainment (SOA) acknowledging the completion of any nationally recognised units of competency, and upon successful completion of the program, a qualification testamur and record or results.

Each of our programs offers different tutorials and outcomes, you will also receive:

How can I make my online course work for me?

Do I need to attend online tutorials on certain days or dates?

Study in your own time with 100% Online Courses

We now offer all of our Diploma and Certificate IV programs online exclusively so we can fit in with your schedule – whatever that may be.
Our course content is delivered through immersive and engaging pre-recorded videos created by industry experts. These are available for you to access at any time you need, without the need for scheduled lessons that you need to work around to attend.
Our generous 24-month initial enrolment period means that the whole online program can be taken at your own time, pace and convenience. The program includes unlimited access to regular feedback and personal assistance from our trained coaches and support teams.

How fast can I complete my qualification?

Study in a timeframe that works for you

This really depends on your other commitments, your prior work experience, and the access you have to documentation that can validate your experience.

The volume of learning is defined by ASQA as a dimension of the complexity of a qualification. As Diploma and Certificate IV qualifications are competency-based, the number of learning hours a student must undertake to satisfy requirements for their qualification will also depend on a learner’s pre-existing skills and knowledge. As an example, for learners studying a Diploma qualification with no work experience, skills or knowledge, the volume of learning outlined by ASQA is usually between 1200 – 1400 hours. You can find more on the volume of learning in ASQA’s Users’ Guide to the Standards for RTOs 2015.

For highly experienced students with extensive RPL opportunities, formalising prior industry experience with a Certificate IV or Diploma program can be completed in a fraction of the time it would take to study the whole course from start to finish.
For full-time study, most students can complete their qualification in around 12 months, while students who need to schedule study around their work and family commitments will usually take up to 12-24 months to achieve their qualification.

Fortunately, we understand that sometimes life just gets in the way, so we do have a 24-month period allocated for you to complete your qualification with us, with options for deferral and extra support available to find a solution that works for you.

We provide you with a guide to the study hours nominated by the Government for each unit so you can see what impacts your course will have on your schedule and study arrangements.
We have 15 years of experience in assisting adults to achieve credible learning pathways. The best approach is to email or call us and talk to a CAL learning coach about your work history, situation and how we can make the course work for you.

When can I get started with my qualification?

No cut-off dates, limited intakes or strict timeframes

We do not have any restricting intake periods so you can start your online Diploma or Certificate IV at any time of the year.

I work fulltime, can I access my coach after hours?

Dedicated After-hours Coaching support

Our coaches work late on selected nights of every week so we are happy to book in after-hours calls without hesitation. We also have lots of interstate students so our Melbourne-based coaches are conscious of accounting for time differences.

What if I'm not currently working, will I be at a disadvantage?

We support you if you’re not working

No, at CAL we don’t believe you should be put at a disadvantage because you’re not currently working. After all, your course is designed to help you work in the fields you’re passionate about. Talk to your coach about accessing our handy case studies that you can use for your assessment instead of using your workplace as a base.

How can CAL help me succeed?

I haven't studied for years, can I still do this?

We specialise in adult education

We will support you through every step of your course.
You will receive thorough feedback for every unit that you submit but if you’re nervous prior to assessment submission then send a draft to your coach who will have a look and give you valuable feedback within a week. We aim to give you everything you need to get qualified and do what you’re passionate about.

What happens if I fail a unit?

We’ll help you succeed in your coursework

There is no big red F at CAL. You will receive either a ‘competent’ or ‘pending’ result. ‘If the result is pending you are given thorough feedback and guidance as to what is missing or what needs extra work. Then you can review and resubmit to achieve the ‘competent’ result. We allow two resubmission attempts without cost or time restrictions so you can take your time to get it right.’

What if I fall behind?

Our team is dedicated to helping our students succeed with tailored learning plans and regular check-ins to keep you on track.

Each of our students receives an individual learning plan and the reason they are ‘individual’ is because they are flexible and designed to fit into your life.

We understand ‘life’ can sometimes get in the way of study, so if it isn’t working anymore, we will revisit your learning plan and amend it if necessary. There is no need for you to rush and sacrifice your learning just for the sake of due dates, that’s not our philosophy – we want you to get the most out of your learning and if that takes a bit longer, so be it!

What extra-curricular support can I expect when studying with CAL?

CAL helps you excel in your career

In addition to unlimited access to our industry expert coaches and dedicated support through every step of your course, we also want to get you ready to advance in your career or help break into your industry. Our extra mentor services include:

Advanced Career Planning Advice

Advanced Job Ready Resume Advice

Access to over 50 hours of elective tutorials

What our students are saying about CAL

Our students are extremely satisfied with their experiences

In a 2012 survey of 150 of our Diploma graduates:

100% said CAL met or exceeded their expectations

97% responded that CAL’s courses offer value for money

83% would recommend CAL courses to others

You can read our student case studies here.

Serneste Mare
Serneste M.
06:16 30 Mar 20
In the current climate, we are all facing I have found that my coach and also the student support and administration has been VERY helpful, reassuring and timely in their communication and help. I enjoy the course and my experience from the start has been great. The effort is on me to contact and reach out and once I did this the team was on my questions immediately.
Luise Napier
Luise N.
09:28 27 Mar 20
I have studied with CAL for the past 22 months, completing a double diploma of Practice Management and Business Administration, Meagan my accessor has been a wealth of knowledge and assistance in developing my career in Practice Management. By learning the modules of the course this has allowed me to transition smoothly into my new career. I had already accepted my new role prior to completing this course, with commitment, discipline, and perseverance and an end goal the double diplomas are achievable.I strongly recommend CAL to anyone looking to further their education !!
Dau Wer Mayen Anyuon
Dau Wer Mayen A.
01:29 16 Mar 20
To convert PDF Assessment to word document
Eldrian Basson
Eldrian B.
04:55 13 Mar 20
Thank you for extending the expiring date of my current course.It is clear that the College for Adult Learning is a institute of high ethical values, where the student's education is still superior to potential monetary gain.GOOD ON YOU.I will highly recommend the College for Adult Learning to any future students, and will also make a point to promote CAL to all young people in the hospitals where I work. Dr Eldrian Basson - Clinical Epidemiologist
Tom Ryan
Tom R.
07:47 06 Mar 20
Completed a double Diploma through this CAL and I would highly recommend this training institution to anyone. The assessors were friendly and provided valuable feedback. Help was available where needed and all the course materials were clear and concise.
Jodie Anderson
Jodie A.
01:00 04 Mar 20
I have been completing the Double Diploma in Business Managment and Business Leadership part-time for two years. The College for Adult Learning staff have been very supportive and encouraging. I found each member of staff to be kind, well spoken, polite and very helpful. They are quick to respond to queries. The trainers/assessors make you feel comfortable during the assessment process. The college regularly check in with students which is another great aspect. I have throughly enjoyed working through my studies with The College for Adult Learning and the staff. I recently completed another course with another RTO and have found I have enjoyed the college more so I have been looking at what I can do next with them. I highly recommend the College for Adult Learning.
Bernadette Killick
Bernadette K.
01:59 19 Dec 19
CAL's approach to their assessments is quite different to what I am use to; however, I have found it enjoyable and the information is memorable. Amazing customer service.
Lara Demirdjian
Lara D.
23:44 29 Aug 19
Whether you are wanting to learn something new or develop your skills for the workplace, I highly recommend College for Adult Learning! I recently completed my Double Diploma in Practice Management and Business Administration in 18 months while working full time. Working in a medical practice, this course allowed me to further develop my skills as a Practice Manager and implement several of the policies and procedures, as well as other business documents created throughout the course; the Risk Management Plan came in extra handy for accreditation! All of their coaches and staff are wonderful! They are very supportive and sincerely want you to succeed! Their student portal was easy to navigate through and the course content was well structured and thorough. Although their courses are designed to be flexible and allow you to study at your own pace, I highly recommend setting aside an hour or two everyday to stay motivated and keep the momentum going! Overall, this was a great and valuable experience! I especially wanted to extended a big big thank you to my coach Meagan! Your continuous support definitely helped me throughout my learning journey! Keep up the great work CAL!
Alex Nuttall
Alex N.
01:45 18 Jul 19
Well structured units with presentations well designed to help you remember. The whole team were amazing throughout the duration of my course. I felt I got very high quality service for a fraction of the price compared to other colleges.
Mark Mickan
Mark M.
01:20 16 Jul 19
Fully enjoyed the course. Some very helpful documents which will aid me in my role as a project manager. Would recommend the course to everyone thinking of completing it.
stephanie lazcano
stephanie L.
11:26 17 Jun 19
At CAL you can study at your own pace. You have multiple ways of learning, videos( with transcripts), activities, sessions with your coaches, etc. Personally I'm learning a lot and the best part is that I can do it on my own time. Thanks CAL and particularly thanks to my coach Meagan R, who is guiding me through my learning journey.
Cashay Lister
Cashay L.
04:35 14 Jun 19
College for Adult Learning is a great option of study for people working, busy parents or just very busy people in general. Their study options are flexible and the timing you are given is great. I completed my Double Diploma in Construction Management and Project Management in just over 18 months while working full time, fitting study time into afternoons and listening to the tutorials while driving. It was a bit of a squeeze but much easier to do than other study I have done. The staff are great and their coach and support staff are really great too. I wouldn't recommend this to someone who does not have time management skills. Although the course is flexible you still need to be able to assign at least an hour a day or every couple of days to get the work done. You are given 2 years to complete the course however you can easily extend if you need it. Great online portal, no face to face needed. 3 required 5 minutes coaching phone calls. I am really happy with the outcome for the price I paid (approx $3500 for double dip. on a payment plan of $50 a week). Thanks CAL!
Gail Kerr
Gail K.
05:40 06 Jun 19
I found my whole experience with CAL to be a positive one. It's been many years since I have been in a "school" environment, so it took some discipline to get through this course. I set myself a 2 hour minimum study period each day which took a fair bit of effort and focus, as I work full-time plus have a family to look after. It was hard initially, but after a couple of weeks, I found my rhythm and it was smooth sailing after that. I also didn't put any pressure on myself-if I had a bad day at work-I didn't touch any study as I found no joy when I hit the books in that frame of mind, and that made it hard work. So, I found giving study a miss for one or two days actually beneficial, and when I did go back, I was more involved and interested in my course than before. I have nothing but praise for the support I received from the whole team at CAL - from the admin staff to the tutors. They responded quickly and the coaching calls helped me to get to the next questions/units quickly. A big thank you to each of you for the part you played in helping me achieve a long-held goal. I highly recommend CAL to anybody who is looking to take on some study. The content is laid out well and easily followed. The exercises for each topic and the assessments went a long way in ensuring that the information absorbed was drilled home.
Ben Clark
Ben C.
04:03 05 Jun 19
CAL provided a great opportunity to learn at your own pace. I would highly recommend their Diploma of Project Management if you are new to the field and looking for an opportunity to learn as you do. The Diploma greatly supported the project I was working on at the time, running me through all the steps as I implemented them.
Brad Mellor
Brad M.
06:28 27 May 19
Payroll unit was very good. Is great if you enjoy working with numbers/money.
Carl Wicken
Carl W.
10:11 20 May 19
I have just completed a double diploma with CAL. I found all of the staff there very supportive indeed and did not experience any rudeness whatsoever. Unforeseen circumstances meant that i had to request an extension , CAL were very professional in their response and understanding. Studying online is not for everyone and can be difficult if you are returning back to study after a long period. However CAL are there to support you it just takes a little bit of time to get a response from your coach, but once you are speaking with them they clarify and help you with your course work. I would recommend sourcing a study group either students from CAL or somewhere else where you can bounce ideas off each other regarding the course. This will help you as you work through the self directed learning and complete your tasks and activities in the course.Thanks to all the team at CAL who helped me through my course and got me to the end.
Katy Challen
Katy C.
22:11 14 Apr 19
Excellent Student Support
Jason Murray
Jason M.
00:52 12 Apr 19
If your looking to online study CAL has great subjects and a fantastic support system. Highly recommend CAL, nothing but positive feedback for the CAL team. Thanks.
Tony Gilham
Tony G.
23:23 16 Mar 19
Having just completed the Human Resources Management Diploma course and previously completed the Human Resources Certificate IV with the College of Adult Learning, I would like to recommend most highly the course work, the support offered and the standard of assessment given by this organisation.The courses are substantial and complete, with feedback from the coaching staff whenever it is required to help you through all the topics you must know in order to start or advance your career in HR.My suggestion for anyone doing these courses is to take your time, and to also use the transcripts of the videos as a source of research as you do the activities and end of unit quiz.
Wayne Mulligan
Wayne M.
22:21 27 Feb 19
CAL adult learning is very professional and all CAL staff are extremely helpful and always on hand for course advice. I am very happy that my choice is CAL for my up-skilling.
Jason Murray
Jason M.
20:17 22 Feb 19
Just submitted my final unit for the diploma of PM, it has been quite a journey, nothing but great great support from the CAL team, will definitely looking at the next course after a short break in study. Highly recommended for anyone looking to study online. CAL are fantastic.
Sally Vague
Sally V.
01:29 20 Feb 19
Studying a Double Diploma with CAL. The Learning coaches and support staff are fantastic, responses are quick. The course is really relevant, no fluff. Would highly recommend.
Pen Angus
Pen A.
02:30 25 Jan 19
I am currently studying a double diploma with CAL and their systems, coaching and support have been exceptional. I highly recommend.
Belinda Rantino
Belinda R.
02:54 22 Jan 19
I really enjoy my studies at the college of Adult Learning, ( I am studying the double Diploma in Human Resources and Leadership Management)the trainers are helpful and very easy to talk to. It’s taken me a bit longer to complete than expected but I can go at my own pace and I now book regular coaching calls to keep me active in my studies. Over all, I’m really happy I choose this course and this college.
Sylvia Iskandar
Sylvia I.
22:32 20 Dec 18
I have officially finished my double diploma with CAL and I must say it was a great experience. The content was terrific and the staff/assessors were very prompt with their responses. I highly recommend if you enjoy online studying.
Ben Clark
Ben C.
02:52 12 Dec 18
Completing a diploma with CAL was a stress free experience. The tutorials and activities were easy to follow and assessment activities fair and challenging. If self motivated, studying online with CAL is a easy, informative and good experience.
asif ghodiwala
asif G.
14:25 02 Dec 18
Thank you CAL for providing an excellent online learning program .
T H
T H
23:55 22 Nov 18
The most supportive online learning service! If you're new, or returning to studies, they've got the resources to help you. The site navigation is simple and intuitive to use, and there are plenty of options on contacting help should you need it. Looking forward to completing my double diploma through them!
Girish Kakade
Girish K.
10:55 19 Nov 18
A very detailed and systematically designed course with excellent; helpful and friendly staff members.
Linc Sporne
Linc S.
02:15 19 Nov 18
I have just submitted Unit 10 and I must say it has been a tough course but feel I have put in what I wanted to get out of the course. I wanted to push myself so only asked for coaching advice a couple of times. Hard to juggle with kids and work but if you plan your time well it will work. Recommended course content and coaching were quick to respond. Thanks CAL
Jackie Sporne
Jackie S.
02:10 19 Nov 18
Great coaching availability and relevant documentation
Belal Pickering
Belal P.
09:26 14 Nov 18
I’m currently doing a double diploma of construction management and Project Management. All the coaches and staff at CAL have been very helpful and the studies have been great as they provide all the text books and study resources that I need to understand all processes and regulations involved in the field I am pursuing.
Todd Rogers
Todd R.
06:13 04 Nov 18
At the moment I don’t know what to think...... I got a bit behind and I didn’t receive any support or contact from coaches which I was promised when I was on the phone discussing the course and what CAL offer until after I wrote an reply email of one of your marketing emails. I’ve submitted an email with a question which was 5 days ago which hasn’t been answered about my assessment (within 48hours is stated on your website) I can’t arrange a call as my work can change on a daily basis and can’t guarantee I’m available which I made my coach and initial sales pitch person on the phone whom I talked to. And the live chat is NEVER available even though it’s within the days and times I’ve logged on. If this doesn’t improve I’ll leave the course and demand a refund as I’m not getting what service I’ve been promised, which I’ve been successful with other RTOs waiting Almost 4 weeks for return advice. I’m not asking for much but where else do you do to be noticed and someone to contact me? Social media is usually the go to. I need help and I’m not getting it.If you just open all modules I can keep going and the staff can get back to me when they can. It’s frustrating when I need this question answered before I answer some questions on the assessment task.
Rob Sharwood
Rob S.
10:26 29 Oct 18
Thank you CAL for the support and great delivery of the Diploma of Project Management. Running my own business while studying proved challenging, however the CAL team made the experience enjoyable, and offered great expert support throughout in achieving my goals. The introduction of the PM framework into my business has already proven beneficial, and allowed my business to be more competitive and structured in the current market place. Having the flexibility to study the Diploma of PM around my business needs and utilising my own projects as part of the course were a huge motivation for choosing CAL.
Bree Harvey
Bree H.
01:52 18 Oct 18
Amazing service, great portal and learning program. Exceptionally accommodating to my requests.
Timmy Eisel
Timmy E.
08:11 17 Oct 18
I recently completed the Double Diploma in Project Management | Leadership and Management. From my initial enquiry and dealings with Tristan who was super helpful, informative and supportive, through to starting the course with the help of Student engagement coach David who helped me every step of the way and checked in to see how I was getting on, The College for Adult Learning was a fantastic learning experience which exceeded my expectations. With each Unit completed the next would be unlocked straight away and marked within the times stated (generally in half the time). The feedback from the coaches was the best of all always super encouraging and supportive but also included much needed advice in areas that may require extra study or focus. Anything I was unsure of I simply booked a time that suited me for a coach to call me to discuss anything I was unsure about. I highly rate and recommend CAL and look forward to studying with them again in the near future! Thanks so much guys !!
Johnny Preston
Johnny P.
00:51 09 Oct 18
It's got the best support mechanism in place.Coach I have been using it calm her name is Meaghan.She's calm. I'm calm.
Katrina Shep
Katrina S.
06:42 05 Oct 18
Great support from Ingrid Hansson and Tristan Dear. The staff are amazing
Jason Angel
Jason A.
04:13 21 Sep 18
I was provided a really great 100% online study option, that was also very competitively priced.
Roberto Marama
Roberto M.
05:45 05 Dec 13
It is a good thing
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