Health and Medical Practice Management Courses

Frequently Asked Questions about Health and Medical Practice Management

What can you do with a Health Administration certificate?

A Healthcare Administration certificate opens you up to a range of roles within a healthcare office. A qualification such as the Certificate IV in Healthcare Administration (HLT47321) will teach you the vital skills you need for a rewarding career in health. These skills will allow you to transfer through various sectors within the healthcare industry, whether working in a private practice, dental, or many other allied health and medical offices.

Can I study Health Administration online?

Practice Management and Health Administration courses are perfect for online and self-paced study. By learning at your own pace, you’re not held back by the speed of the classroom and you have the freedom to pause and pick up your studies around your own schedule.

Whether you’re looking to upskill, change careers or kick start a new pathway, studying Healthcare Admin and Practice Management online is a smart choice to earn the practical skills you need to excel paired with the flexibility to study when and where it suits you.

What skills will a Health Admin or Practice Management course get me?

Our Healthcare Admin and Practice Management courses are designed to equip you with the technical and interpersonal skills you need to be successful in your healthcare career. A qualification in Practice Management or Healthcare Admin will demonstrate that you have the key skills to get ahead, including:

  • An understanding of the administerial duties involved in a healthcare practice,
  • Manage health administrative systems, and
  • Customer service skills relative to the health industry.
How long does it take to study a Practice Management course?

A Diploma course can take approximately 12 months to complete if studying full-time, Certificate IV courses can be as short as 10 months full-time, while you should expect around 18 months to complete an Advanced Diploma. The duration of your qualification also depends on how many hours you put in each week to study. However at CAL all students are offered a generous 24-month enrolment period to complete their Practice Management qualifications at their own pace.

Do you need to study a Health Administration course to become a Medical Receptionist?

Getting a Medical Receptionist role in the healthcare industry is a key first step in your career. Studying a Health Administration course will give you the foundation skills you need to kickstart your career and apply practical skills like the ability to manage health administrative systems and work health safety and legal knowledge straight into your job. With a few years of experience, the right set of hands-on skills, and a recognised healthcare qualification, you can look to make the move into becoming a Practice Manager or other managerial roles in the industry.

Do you need to study a Practice Management course to become a Practice Manager?

Becoming a Practice Manager usually needs at least a Diploma-level qualification coupled with a few years’ experience to be taken seriously in the industry. A Practice Management course will teach the relevant technical skills and know-how like strategic planning skills and financial and account management knowledge, as well as the transferable people and business management skills essential for getting ahead in the healthcare industry. Industry experience is strongly recommended, with most professionals having two years of experience before undertaking a Practice Management Diploma.

What are the best Healthcare Administration courses to study in Australia?

The best Healthcare Administration courses to study are vocational qualifications, including the Certificate IV in Health Administration (HLT47321). Getting qualified with a Nationally Recognised course demonstrates a level of skill that employers can rely on, with the right combination of practical skills and interpersonal capabilities to move up the career ladder and apply your knowledge in a variety of roles and sectors relating to Health Administration.

Your future in Health and Medical Practice Management

A challenging but gratifying career in the healthcare industry awaits you with a health administration or practice management qualification. This career path is best suited for those with the ability to welcome and embrace change while also implementing new and innovative ideas to improve their workplace and in turn, improve patient care. A great deal of empathy, communication skills, and leadership skills are crucial to succeeding in this career.

Healthcare professionals can be in entry-level positions such as health administrators, right up to senior positions, such as owners or managers of private health practices. Responsibilities in these roles can include financial tasks, administrational duties, and people management. Upskill and become proficient in managing these responsibilities and more with a qualification in practice management or health administration at CAL.

Find out more about healthcare administration and practice management career pathways and prepare to step into your new, fulfilling role in the health industry.

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About Health and Medical Practice Management

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Career Paths in Health Management

A career in healthcare is an enjoyable and future-proofed option well suited to a range of people. More specifically, jobs in medical administration, practice management, or health information management are excellent choices for those with high-level organisation skills and the ability to work with a range of people, both inside and outside the business. The benefits of working in these areas of healthcare are the wide variety of sub-industries to choose from, whether it be in the public or private system. The hours are often friendlier than a career such as nursing, for example, where shifts can be on a 24-hour roster. Depending on your specific goals, several diploma and double diploma options are available to help you start your dream career. Health Administration This course offering from CAL combines a broad foundation of business skills with a specific focus on the health industry. The particular health units prepare you for a career in health administration while giving you a well-rounded business skillset and the ability to understand important information and record-keeping management practices. You’ll complete health-focused units such as how to ‘Interpret and apply medical terminology appropriately’ and ‘Manage health billing and accounting systems.’ Record keeping units like ‘Monitor business records systems’ contribute to the overall records management framework. Some people begin a career in health administration based on work experience alone, yet, completing a qualification such as the Diploma of Business (Records and Information Management) (Specialising in Health Administration) (BSB50120) can increase your eligibility for more senior roles and lead to faster career progression. Completing a qualification is an excellent way to stand out from other applicants and ensure you’re well versed with current industry trends. The diploma can also help command a higher salary both when beginning your career and into the future. Double Diploma of Practice Management + Diploma of Business (Records and Information Management) Completing a double diploma is an excellent way to broaden your skillset and allow for future evolutions in your career path. Thanks to a large amount of crossover between the Diploma of Practice Management (HLT57715) and the Diploma of Business (Records and Information Management) (BSB50120), you can graduate with two qualifications in a much shorter time frame than if you were to complete them separately. Alongside the business and health units completed in the Diploma of Business (Records and Information Management) (BSB50120), the Diploma of Practice Management (HLT57715) features unique units essential for anyone wanting to move into management positions in the future. Even if leadership roles aren’t part of your considerations now, having practice management skills will set you up for more senior roles in the future and give you a further edge over other applicants in the short-term too. Units such as ‘Implement and monitor infection prevention control policies and procedures’, ‘Develop organisational policy’ and ‘Manage legal and ethical compliance’ form part of the Diploma of Practice Management and complement the business and health record skills studied alongside these. Download our FREE 'Your Career in Records and Information Management' Guide Find the latest information in our eBook about a career in records and information management, including current job opportunities, skills you need, salary information and more. DOWNLOAD MY FREE GUIDE   Career Path: Health Administration If you want to work in health administration, there are several ways to get your foot in the door. However, completing a relevant qualification such as the Diploma of Business (Records and Information Management) (Specialising in Health Administration) (BSB50120) is an excellent way to land your first role. You may begin as an admin assistant in a hospital, general practice medical centre or an allied health practice such as physiotherapy, osteopathy or chiropractic. Other options include an alternative medicine practice such as naturopathy, or a private specialist’s office, to name a few. From there, you can work your way into more senior roles such as Office Manager, Administration Manager or Head of Administration which come with greater responsibilities. The specific health record skills gained during your course offer potential specialisations in this area, which is becoming increasingly important due to privacy issues and the increased need for compliant digital record keeping. Career Path: Health Information Management A career in Health Information Management is an excellent choice for those with an interest in healthcare management and an aptitude for data. Health Information managers usually begin their career in health administration, making it the perfect career path for those already working in this field. Health information managers may work in a specialised role focused solely around record-keeping, or they may complete these duties as part of being a practice manager. Interested students should consider the double diploma option to gain skills in both practice management and health record keeping. As mentioned, the demand for accurate, accessible and secure record-keeping has never been so important as many practices move to digital information management. Diploma Qualifications vs Bachelor Degree Completing a diploma rather than a bachelor’s degree allows you to complete your course faster and get to working in your dream career sooner. Degrees are more affordable and flexible than university study, making it a smart option for those wanting to study while they work. Employers value the hands-on nature of diplomas and appreciate the focus on practical skills gained by students during the courses. Whether you want to work in health information management, health administration, practice management or a combination of all three, you’ll find that there is a diploma course well suited to you and your career goals.

How Do I Become a Practice Manager?

Ultimate Guide to Your Career In Practice Management/Healthcare Careers in Practice Management are fulfilling and rewarding, plus you will be entering a well-respected field. Our Ultimate Guide to your Career in Practice Management or Healthcare will cover the variables in practice management, like salary, benefits of a healthcare career, and if you should consider a further qualification. In the field of healthcare practice management, your daily life as a practice manager will have the responsibility of maintaining the operations of a private or public clinic. Your role will include a multitude of daily, weekly, and monthly tasks. You will be responsible for the scheduling and supervision of staff, including receptionists, nurses, and medical assistants. You will also act as the human resources department to ensure all process and procedures are followed precisely. Outside of staff concerns, you will be responsible for the complaints that patients make, keeping all client records, and ordering any supplies and materials that are needed to run your practice effectively. How do I become a practice manager? Why a diploma is the best choice for you There are plenty of ways to enter into the practice management field, no matter where you are coming from previously in your career. You may be able to rely on any existing experience and knowledge you bring with you into your role. In addition, one of the most important things to consider is whether or not you will need a qualification to increase your chances of securing the job you want the most. When it comes to making this decision, the pros outweigh the cons every time. Choosing to study a Diploma of Practice Management will give you knowledge and skills that you need to succeed in a managerial position. You’ll gain communication skills, organisation skills, problem-solving skills and more. Not only that, but you’ll learn practical skills you will rely on every day such as: Legal and ethical compliance Work health and safety Operational planning People performance Employee relations Combine a diploma with existing skills By utilising your existing soft skills and the practical skills listed above, you will be able to guarantee success in your healthcare career, regardless of where you work or how many staff you are managing. Your combined skillset will have vital importance and will make you a very desirable employee. These are all essential elements to consider, especially when factoring in that 65% of managers in Australia hold a diploma certification. Studying a Diploma of Practice Management with the College for Adult Learning offers the bonus of the best flexibility you’ll find. You will be able to complete your studies in your own time and at a pace that is comfortable for you. Not only that, but you can study from the comfort of your home or wherever suits you because the College offers courses exclusively online. Download our FREE 'Your Career in Practice Management' Guide Find the latest information in our eBook about a career in practice management, including current job opportunities, soft skills you need, salary information and more. DOWNLOAD MY FREE GUIDE Your healthcare career as a practice manager A career in healthcare offers many benefits. The first of which is that there are diverse career options, from working in hospitals to GP clinics, and more, so you are not locked into any one job or situation. Types of practice managers There is a wide variety of healthcare workplaces where a practice manager is required and valued. These include; 1. General Practitioner (GP) 2. Dental 3. Allied healthcare areas such as speech, psychology, physiotherapy, osteopathy, myotherapy and chiropractic 4. Specialist clinics 5. Private hospitals 6. Veterinary and Animal Hospitals 7. Complementary and Alternative Health (acupuncture, aromatherapy, homeopathy, naturopathy, Chinese or Oriental medicine) Previous interest in any of these areas can act as a motivating force for the specific area that you choose to expand your career. Making a difference Not only is the variety appealing, but so is the satisfaction you will receive from helping people who need care. You are a source of comfort and a valued member of the community you are working in and making a difference to each day. Working conditions are exemplary because of the high standards set in this field, and you will get to work with a team of dedicated, like-minded people. With many clinics being owner run and established businesses, you can rest assured that you have a stable job with plenty of security. If you have an interest in marketing, you may choose to join a new clinic that is fostering clients and put your skills in that area to use. The satisfaction of helping a business grow from the ground up brings immense personal reward. Career salary expectations Like with all jobs and career pathways, the longer you work at something, the more you will be rewarded for that experience. The same is true for practice management. The longer you are in the industry and gain experience with the responsibilities of the job, the more likely you are to receive a higher salary. Salaries for practice managers are quite appealing. Once certain variables have been considered, such as qualification, training, and experience, most practice managers earn between $51,000 per year and $94,000 per year. On average, a practice manager can expect to earn around $68,000 each year. Other pathways You can make the change to practice management from a wide variety of careers, not just those based in healthcare. Experience in business management, general administration, a background in alternative health, or even managing gyms, community or leisure centres, combined with a practice management diploma qualification, will ably demonstrate your leadership skills and abilities. You can also gain experience as an assistant practice manager in a 2IC role to start, or while you are studying, then progress to full management once you obtain your qualification. Benefits of a healthcare career Practice Management is a rewarding career choice that is suitable for a range of people. Whether you have been working in healthcare for years as a nurse, medical receptionist, or in hospital admin, or if you are returning to the field after time off, there is a gratifying job waiting for you. A respected career network Organisations such as the Australian Association of Practice Management and Practice Managers Australia exist to protect the interest of practice managers by setting best-practice standards and providing networking opportunities. When you join these groups, you are supported by a strong network of experienced managers who can provide practical and comforting advice for all situations you might face in your day-to-day work. Worklife balance So many people are seeking a better work/life balance that includes less commuting and more time with family and community. There are thousands of opportunities for practice management available now in every suburb in Australia, with demand continuing to increase. 5 Reasons To Gain A Practice Management Diploma How to get started In summary, excellent working conditions, competitive salaries, exciting diversity within the field, network support and so much more, are the benefits that you should consider when deciding if practice management is the right career for you. When weighing up all the career and study options available, a diploma qualification should always be considered as an essential addition to your toolkit. In the job market, you will look more desirable and skilled than candidates who did not complete further study. The Diploma of Practice Management from the College of Adult Learning offers all you would need and more to succeed in in a healthcare career as a practice manager.

Why a Dental Practice Management Career Is Right For You

If you work in a dental practice, it might be time to diversify your career and make a change for the better. As an experienced dental nurse or dental receptionist, the next job for you could be right under your nose. Rather than looking outside your current place of work, you could consider taking on the role of Practice Manager. This role will offer you an entirely new range of tasks and responsibilities. Also, you will likely receive a pay increase, and it will mean you don’t have to leave a workplace where you have built strong bonds and relationships with your colleagues. Additionally, dental practice management is an excellent option for anyone who has worked in medical administration or nursing that might be looking to switch up their career. So, what steps do you need to take to fit the Dental Practice Manager role? Do you need a specific set of skills? Should you look into further education? Let’s explore which courses are most beneficial to help you achieve your career goals as a dental practice manager. Is a Diploma of Practice Management (HLT57715) worth it? Deciding to undertake further education is an important decision and weighing both the pros and cons is a worthwhile exercise. However, there are so many benefits that the pros usually win out. Choosing to study a Diploma of Practice Management (HLT57715) can provide dental nurses or dental admin staff the additional skills they need to enter a more managerial position within their practice. Additionally, it is a great opportunity for hospital staff or general practice workers to transition into an environment that is more amenable for all-important work/balance. Beyond all those benefits, the College for Adult Learning offers flexibility with online courses. Students can complete their diplomas at their own pace, in their own time, and from the comfort of home. Features like this are incredibly important, particularly for students who need to work, or may have families that they need to fit a study schedule around. What does a Practice Manager do? Practice Managers have a wide and varied role within their respected workplaces. It is their responsibility to maintain the daily operations and running of private and public medical offices or clinics. Every day is varied for a Practice Manager. They must oversee anything that happens within the practice, from staffing to schedules and rostering, and patient complaints. All staff are under the supervisor of the Practice Manager, including receptionists, nurses, medical assistants, and more. Practice Managers must be across all areas of the business. Day to day tasks including keeping all client medical records maintained and updated, ensuring Human Resource processes are followed, legal and safety obligations are being met, billing is handled correctly, and that all necessary supplies and medical equipment had been ordered and delivered promptly. Three core soft skills required for this role include: Communication There is frequent interaction each day with patients and staff.They must be able to converse with these people effectively. Problem-solving Complaints are a normal part of every workplace. You are never going to be able to please 100% of people 100% of the time. However, having the problem-solving abilities to manage the complaints and resolve them is a very valuable skill. Organisation Medical practices are often busy. Being able to stay organised and maintain a steady and consistent workflow is essential to success. Dental Practice Manager Salary Salaries for Dental Practice Managers are quite competitive. Depending on variables like training and experience, most practice managers earn somewhere between $40,000 per year and $87,000 per year. On average, most Practice Managers specialising in the field of dentistry can expect to receive around $63,200 each year. On average, most Practice Managers specialising in the field of dentistry can expect to receive around $63,200 each year. Click To Tweet Comparatively, this is very similar to the General Practice Manager salary in Australia. For someone in the Practice Manager role, they can anticipate earning within the range of $55,000 per year to $100,000 a year. Meaning that, on average, you can expect a salary of about $83,400 per year. What are the benefits of a practice management diploma? A career in dental practice management can be rewarding and varied. Anyone serious about succeeding in this career pathway should obtain a Diploma of Practice Management (HLT57715). A diploma could be the factor that sets you apart from other applicants who are vying for the same position. Showing initiative and upskilling is always looked favourably upon by potential employers. If you have experience working in a dental practice already, then a promotion to Dental Practice Manager could serve as a smart stepping stone to a long-term aim of General Practice Manager. You may also find that the current practice owner will give you time off to study, or offer to subsidise your tuition, knowing that they will benefit from your loyalty in the long-term.

Why Your Healthcare Practice Needs a Quality Auditor

On a fundamental level, a Quality Auditor has a vital role in the success of a healthcare practice, whether traditional or complementary medicine. They are the quality specialists the healthcare practice turns to for procedural oversight and approval, compliance necessities, and to improve on existing systems. A quality auditor acts as an advisor on all processes and procedures that the practice is obligated to put in place to ensure long-term success as a business. Why are Quality Auditors beneficial to a healthcare practice? Hiring a quality auditor is never a bad decision, but you do want to ensure you make the best decision. Training an employee who is familiar with the healthcare sector to be a QA will add a unique and tailored role that fits the needs of the practice. They will be able to easily spot the flaws and weaknesses in your systems or processes and be able to communicate and collaborate more effectively to find the right solutions. Auditors who are specific to the industry will be able to identify the gaps in performance and processes and measure them against quality standards. From there, they will be able to provide recommendations accordingly and provide thorough follow-through. Key Tip: Hiring a quality auditor is a great move. Hiring a quality auditor familiar with the healthcare sector is even better. What is the importance of Quality Auditing in Healthcare? It is always advisable to have a member of your team who is a certified quality auditor, or at the very least, someone who possesses the same skills. Particularly in the current times when the world is facing a global pandemic with COVID-19, practices need to be certain they are abiding by changing standards and regulations. With the arrival of coronavirus in Australia came a myriad of new rules that needed to be implemented quickly, but effectively. Healthcare practices which had an existing member of staff with the capabilities to ensure these procedures were done correctly were automatically better off than practices which needed to bring in an outside consultant. Many practices with an existing quality competency were able to sign-off new safety strategies without having to wait for third party approval. One of the best ways to give your business the upper hand would be to invest in upskilling an internal member of staff with the right qualification in quality auditing. Nominate an existing member of staff or ask for a volunteer and offer to fund their qualification. You will be providing them with the skills required to do the job for your business, without having to go through the rigmarole of finding a new, trustworthy employee to hire. Key Tip: It may be more useful to invest in training an existing staff member to run your quality audits. Safeguarding your healthcare practice Anyone running a busy healthcare practice knows the pressure the job entails. You are responsible for many people on a daily basis, often during stressful and unpleasant times in their lives. The temptations to let compliance slip or delay decisions relating to quality can have dire consequences for your practice. The last thing you want is for your practice to face issues with non-compliance. One way to safeguard your practice from compliance and quality issues is to invest in training your staff each year with a Diploma of Quality Auditing (BSB50920). They will learn valuable information and gain crucial skills through units like Lead and Manage Team Effectiveness, Manage Project Quality, Participate in a Quality Audit, Facilitate continuous improvement, and many more. By investing in your staff, you will add a vital skillset to your business. You’ll ensure that your compliance checks are correct and completed as a priority, and not just a task that can drop down the list of things to do. Key Tip: Further education, like a Diploma of Quality Auditing (BSB50920), is a smart investment for any practice. Invest in people to keep your doors open Working in or running a healthcare practice is a time-consuming and stressful job to undertake on a normal day, without the added stress of ensuring all your practices and process are compliant and meet the required standards. There are several things that you can do to ensure your practice stays on the right track. Whether you choose to hire an inhouse quality auditor, or you invest in your existing staff and offer them further education opportunities – both options are essential steps you can do to support your practice with better processes and procedures. Quality auditing for healthcare practices has never been more critical. In a world that is dealing with a global pandemic and the necessary restrictions in services – healthcare practices, more than other businesses, have an obligation to their staff and clients to stay safe and vigilant. Regular quality audits by a qualified quality auditor is a logical way to ensure your doors remain open to the community your serve.  

Job Outcomes From a Practice Management Diploma

Practice Management is an excellent career choice with an ever-increasing demand for qualified candidates. You’ll find this is a job choice that is rewarding, challenging and enjoyable – where no two days are the same. What is practice management? Practice Management involves managing the overall and day to day running of a clinic, usually in the health or wellness industries. Workplaces that practice managers may work include general practice medical clinics, specialist clinics such as physiotherapy or dentistry and complementary health clinics. Veterinary practices, event facilities and aged care homes also require practice management skillsets. The role of Practice Manager largely involves dealing with people, whether that be managing a team of staff or speaking with patients. Overall management is also required and with this comes responsibility for budgeting, marketing and human resources of the practice, to name a few. Most Practice Managers wear many hats within their business. Value of the practice management diploma In 2019, there was a record number of roles in the Practice Management industry (over 20,000+) with this number likely to increase in the coming years. Of these roles, over 70% of them were full-time positions, meaning a career in Practice Management can offer you both job and income security. A median income of $73,000 p.a was reported in 2019, with some managers earning up to $100,000 or above in their particular practices. For those looking to enter into the Practice Management industry, the value of the Practice Management Diploma cannot be overlooked. In 2014, over 64% of Practice Managers employed in Australia were Diploma level educated or above. The qualification will guide you through important new skills by delivering units such as: Workplace Health and Safety Risk Management Developing Financial Plans Sustainability and Policy Managing Employee Relations and Performance Working with Diverse People Interpreting Medical Terminology Preventing Infections Managing Legal and Ethical Compliance The value of the Diploma in Practice Management goes deeper than just helping you to secure a new career. The skills learnt during the Diploma are applicable in many areas of life too. For example, the unit in managing budgets may assist you in reaching your family’s savings goals. Or, learning more about communication styles may allow you to better understand and relate with others around you overall. Practice management diploma outcomes While the most obvious Practice Management Diploma outcome is to step directly into a role as a Practice Manager, the skills learnt during the Diploma apply to other careers in the health and wellness industries. Other diploma role outcomes include medical administration, medical reception and centre management. The skills gained during your studies will also set you up for future career progression, whether that be by moving up within your organisation or moving sideways into management roles in different areas or industries. It’s worth remembering that while a lot of Practice Managers work within the general medical industry, there is also plenty of opportunity within other practices such as veterinary or alternative medicines such as acupuncture, Chinese medicine or even wellness centres. The value of the Practice Management Diploma is that the skills covered are broad enough to allow you to tailor your final career choice to your interests, yet specific enough to make sure you’re highly qualified and ready to take on a Practice Management role immediately from graduation. There may even be opportunities to begin your career while still studying, thanks to the online and self-paced study options available. If you’re already working as a practice manager then upskilling via a professional qualification can increase your earning potential and open up further career paths for the future. Download our FREE 'Your Career in Practice Management' Guide Find the latest information in our eBook about a career in practice management, including current job opportunities, soft skills you need, salary information and more. DOWNLOAD MY FREE GUIDE Who is suited to a career in practice management? Are you wondering whether or not you’re suited to a career as a Practice Manager? If you like working with people, have a general interest in the medical or health industry and enjoy a dynamic work environment, chances are you’ll thrive in a Practice Management role. If you have previous experience in Human Resources, Accounting, Planning, Customer Service, Management or the medical industry in general, the good news is that you already have a solid foundation of skills for some of the units you’ll complete in the Diploma. Depending on your experience, you may be eligible for RPL (Recognition of Prior Learning), which can reduce the length of your studies. Even if you don’t have prior experience, the comprehensive Diploma of Practice Management will ensure you learn all of the relevant skills to graduate job-ready. Make the most of opportunities For anyone looking to enter into a rewarding industry within Practice Management, the value of the Diploma of Practice Management (HLT57715) is substantial. You’ll learn valuable, practical skills with supportive tutors there to help guide you the whole way through. Flexible study and payment options mean that a new career may be closer than you think. With the number of opportunities within this industry on the rise, (as well as increased earning potential), now is the perfect time to commence diploma study and take the next step in a Practice Management career that offers many realistic job outcomes.

Communication Tips for Practice Managers

Practice Management communication is the key to a healthy relationship between employees, clients, owners and practice managers. As a practice manager, you have the important role of managing a business as well as its people. Use these communication tips for a happier, healthier workplace: How to build your team Staff are a key foundation of any business. Building a great team is vital to your practice’s success. When hiring new staff, it’s important to consider the following: Ensure you are hiring a diverse range of people from all backgrounds, ages and skill sets The strengths and weaknesses of the existing team and the potential new hire What holes in the team need filling? Personality and cultural fit. Will this person bring value to the company culture as well as valuable skills? Keeping clients happy Communication is important to keep your clients happy. Being transparent with pricing structures and treatment options helps to build trust with clients. Seek feedback from clients on how you can improve as well as what areas they like about the practice, so you can keep doing what works. Ensure your staff are well trained on the importance of customer service, and that they go above and beyond with each interaction. Consider rewarding regular and valued customers with a loyalty discount or something more personal, like a card or text on their birthday. Managing your staff Managing a business as well as a team takes dedication, but with the right skills, you can juggle both successfully. When managing staff, it’s important to: Ask your employees how they like to be managed. Do they prefer to work more autonomously or have regular check-ins? Is written or verbal communication better for them? Hold regular performance reviews, so your staff know where they are excelling and where to make improvements. Use this as an opportunity to put professional development goals in place. Understand differences. Your employees are human, which means they’re all unique. Get to know them personally and understand that what works with one staff member, might not be the same for everyone. Be flexible. Where possible, try and meet your staff members half-way when it comes to annual leave requests or working arrangements. Remember that happy staff will result in better productivity and an efficient practice. Expectations and Boundaries Setting clear expectations is vital for staff performance, client happiness and owner satisfaction. Your employees need to know the value of the business, the policies, and guidelines of the practice, so they know what you expect. Provide quality induction and training to all employees, even if they join the team with extensive skills. This way, everyone is doing procedures the same way. Make sure your employees know who they report to and who they can go to for advice or problems. Ensure that issues are addressed immediately and not bottled up. In meetings and reviews, remember that honesty is the best policy and will lead to your employees and clients respecting you more. Don’t micromanage – give your staff the skills they need to perform the job well and have trust in their abilities. When it comes to clients and owners, be realistic with what you can achieve before promising anything. It’s better to under promise and over-deliver than vice versa. Set guidelines and have a healthy work-life balance. Make sure clients and owners know they can’t contact you out of business hours except in an emergency. Using communication to improve staff morale A happy team is a productive team. Building team morale is incredibly important as it cultivates respect and rapport between employees. You can keep it as simple as having a group chat or intranet forum for employees to communicate or providing complimentary fruit. Wider ideas could include social nights, group lunches or celebrations like going to the movies or bowling. Meeting performance targets As a practice manager, you will have targets and benchmarks to meet, as set by the practice owner. It’s important that these targets are realistic and your progress is regularly reviewed so you can keep on track and make changes if necessary. Seek monthly, quarterly or annual feedback from employees and the business owner and take their comments on board, where applicable. Consider using visuals such as charts, project plans or wall calendars in the staff area to keep everyone informed and accountable. Being a successful practice manager requires wearing many hats at once and is an incredibly rewarding career. Gaining extra knowledge and strategies through a Diploma of Practice Management (HLT57715) will help you to use better communication skills and build healthier relationships at work.

How to be a Successful Practice Manager

Whether your healthcare practice is small or large, there are many smart ways to develop your practice management skills for long-term success. How is practice size evaluated? The size of a practice is typically measured by the number of professional practitioners operating in the firm. A small firm is recognised as having up to four or five practitioners. The focus is on General Practice and is owned and operated by a single individual or a partnership. They tend to have two or three nurses, a small number of administrative staff and a part-time Practice Manager. Large practices are often owned by a corporation which operates several firms. These practices are staffed by anywhere from 10 to 15 doctors, where the majority are employees. A range of allied services might also be offered. There will be a full-time Practice Manager, several receptionists, administrative assistants, and up to six nurses. What are the likely challenges for small or large practices? Small Practices: The number of doctors choosing them has more than halved over the last 20 years Risk of extra work-load especially when a team member is unavailable A smaller administrative team can require doctors to handle the red tape and paperwork – often after hours They are often run on very lean budgets which limits extra equipment purchases or equipment upgrades Inadequate staffing levels can halt growth and can make the management of client data haphazard Overall, the industry is facing plummeting job satisfaction and burnout Larger Practices: Lack of continuity of client care as they tend to see the GP who is available Loose client relationships and client retention can become an issue Combined with a lack of perceived autonomy of practitioners can lead to a lack of satisfaction The overall numbers on the team can make it difficult to develop team cohesion A sense of isolation can grow when team members are not part of the decision-making used to develop the practice and plan future improvements   Practice Managers are vital to both small and large practices Teamwork: A skilled Practice Manager will become invaluable by increasing team cohesion, where GP’s and support staff work together to improve staff and patient experiences. They ensure everyone in the practice is involved in the decision making for ongoing improvements. Continuously streamlining processes to reduce red tape and paperwork load is imperative. These steps allow GP’s to focus on the personalised continuity of care. Resources: Allocating resources can lead to cost saving and free up funds to employ more administrative staff and upgrade equipment. Clinics with an associated allied health team provide more immediate access to a fuller spectrum of health care. Access to better equipment provides clients a one-stop-shop access to more complex procedures and levels of care. Consider if a Nurse Practitioner could handle the monitoring of patients with chronic illnesses – again freeing up more time for GPs. Client retention can also benefit as a client who cannot see their GP because they are too busy is potentially a lost client. Promotion: A great Practice Manager will be looking for opportunities to grow client numbers now GP’s have more time for clinical practice. When promoting the clinic, emphasise the small, friendly environment with personal continuity of care. Culture: The challenge for Practice Managers is developing a satisfied, cohesive, collaborative team where clients feel supported and cared for in a complete health care experience. Offer ways to include team members in decision making. Ensure they see their contribution is valued and implemented where possible. If client retention is an issue, regularly seek feedback from patients to check the temperature of their satisfaction and loyalty levels. Growth tips for small and large practice management success Train all team members to make client relationships their priority. Most practices spend an average 90% of marketing resources to attract new patients. However, retaining existing patients is one of the easiest and cost-effective ways to grow your practice. Nurturing relationships with existing patients will increase referrals. Make one person happy, they will tell four people, make one person unhappy they’ll tell ten. Download our FREE 'Your Career in Practice Management' Guide Find the latest information in our eBook about a career in practice management, including current job opportunities, soft skills you need, salary information and more. DOWNLOAD MY FREE GUIDE Increase the frequency of your communications – in marketing terms it’s called ‘touches’. You can do this through emails, newsletters, social media, and a dynamic and informative website. Having a blog will increase your SEO presence ensuring web searches list your services first. Develop an active community presence by sponsorships, open days and information and training events. Practice Managers have the power to influence the experience of the client, the community and the team in positive and beneficial ways, whether practices are small or large.

How to Use Social Media to Grow your Practice

In our evolving digital world, social media for business has never been so important, and can be a key tool to use for growing your healthcare practice. Your social profiles are one of the first things that potential customers look at, so it pays to make a good first impression. How can you harness the power of social media to grow your business? Use these handy tips.   Sharing is caring Social media is designed for sharing, and the most successful accounts keep this in mind with every post. Potential (and existing) customers love to see relatable content. Ideas include: Share staff member profiles and happy snaps from team lunches or meetings. Give users a sneak peek behind the scenes – are you launching a new product soon? Perhaps some renovations are underway? Build excitement by providing a snippet to your followers. Provide your followers with tips and advice. You could film a short how-to video about a new product or show what treatments are best for what issues. A balance of self-promotion, interesting content and genuinely helpful advice is key when growing successful social media accounts for your practice.   Location, Location, Location If your business is at a physical location, it’s important to include this information in your main profile and attach it to each post. If potential customers see your post and discover that you’re located nearby, they are much more likely to follow you than if this information is missing.   Gotta be in it, to win it A great way to grow your social following is by running competitions which require users to follow you to enter. You can offer your products and services as prizes or partner up with a complementary organisation. Partnering with another brand (like a gym, pharmacy, health food store etc.) is helpful as they can promote the competition on your behalf. In return, you can provide a product or service for them to give away. You get to network within your niche and take advantage of each other’s audiences. Depending on your business, you may be able to partner with a social media influencer who can promote the competition on your behalf (often in exchange for services or monetary compensation). Make sure to check the laws in your specific state to ensure your competition is above board. Increase your social reach The Facebook and Instagram algorithm is created so that unfortunately not everyone who follows you will see every post. Here’s what works best: Using hashtags is important if you want your content to be found by people outside of your existing audience. Research hashtags relevant to your niche and use a mixture of popular and not so popular ones for the best results. You can use up to 30, so make the most of it! Update your Instagram story regularly to reach your audience via a different medium. Stories are becoming more popular than the Instagram feed and are a great way to capture your audience’s attention. Social advertising is another way to reach relevant audiences. For a low weekly spend, you can target people by demographics such as age, interests, online behaviour and more, to reach the most relevant potential customers.   Harness your customers (for good!) Your customer base is one of your most important assets, and one you can easily engage to grow your online following and your practice. Offer incentives to customers who ‘check-in’ on Facebook or tag you on Instagram. (10% off a service, complimentary add on, a small gift, for example.)

Five Key Trends for Practice Managers for 2019

As the role of Practice Manager expands in acceptance and responsibilities, the scope of opportunities also expands. Five key trends in Practice Management in 2022 are: 1. Excellent Job Growth According to the Australian Government Job Outlook website, numbers in Practice Management have grown very strongly since 2014 and are expected to continue to grow over the next five years. There were 23,500 positions in 2018 and by 2023 it will have increased by another 17,000. That’s an average growth of 3,400 per year. This growth is evident in most regions of Australia.   2. Attractive Salary Expectations The average weekly earnings of qualified Practice Managers are reported to be $1,200 ($62,400 pa). However, salary is always governed by the size and the speciality of the practice – a smaller local GP versus inner city, large-scale specialist practices which can offer from $75,000 to $95,000 per year. A recent job advertisement for a Practice Manager at a university health centre offered $111,500 – $118,000 plus superannuation for a suitably qualified and experienced Practice Manager. With an increased salary, applicants can expect a comprehensive job description that will often include: Leadership initiatives and strategic planning Team coaching and retention strategies Financial skills for budget projections and accounting software Measuring client satisfaction Ensuring the practice is actively involved in its community Developing and supervising the practice’s digital presence as well as digital marketing Non-digital marketing strategies Successful applicants require a Practice Management qualification with the appropriate experience.   3. Wide Scope of Opportunities A career in Practice Management holds varied opportunity for job satisfaction. Within Healthcare and other areas, you’ll find Practice Managers in many settings including small suburban GP Clinics, large Specialist Clinics in the CBD, Medical Departments in both small regional and large city hospitals and many allied health clinics including physiotherapy, dental, podiatry, optical and veterinary. Download our FREE 'Your Career in Practice Management' Guide Find the latest information in our eBook about a career in practice management, including current job opportunities, soft skills you need, salary information and more. DOWNLOAD MY FREE GUIDE 4. Online and Technology Challenges Your experience and qualifications will stand you in good stead for some of the challenges facing many healthcare facilities in 2022. Three main challenges are: Digitisation Digitisation will need to proceed with more urgency in order to record the ever-increasing data kept on every patient. The imminent Introduction of My Health Record This might prove challenging for many members of the practice team. The process includes installing new software, establishing roles and responsibilities within the team, new policies and procedures to underpin your team’s usage of the My Healthcare system, plus training yourself and your team to use the system. As an experienced Practice Manager, your skills in planning, training, team management and coaching will prove invaluable for seamless integration of the system into the practice. Active web presence A dynamic website and an active social media presence will become even more necessary as the practice becomes more engaged in the community. The best sites provide dynamic information including regular blogs that educate and inform not only your client base but also members of the general community. Your website can often be the first point of contact for people seeking a health provider. You want it to become the ‘go to’ place for both clients and community members to stay informed and educated.   5. Expanding Career Opportunities beyond Healthcare A range of industries outside of healthcare is now seeking to employ Practice Managers. They include accountants, financial planners, architects and designers right through to the Department of Corrections. Anyone seeking greater diversity in their role should ensure they have gained their Diploma of Practice Management (HLT57715) first, as this could be the beginning of a diverse and exciting future. In 2022, and into the next decade, career-savvy Practice Managers with the right qualifications and experience, will have the means to optimise new trends in Practice Management. Committed Practice Managers will accept challenges with ease and continue to thrive in an innately satisfying and rewarding career.  

How to Drive Community Engagement as a Practice Manager

Community Healthcare Whether you have a traditional medical centre, allied health centre, or you offer complementary health care – creating and implementing strategies to increase community engagement is usually the responsibility of the Practice Manager. Healthcare centres can play a civic leadership role by becoming community hubs in health education and promoting community wellness. Your most powerful tool is how often you communicate with your clients, and there are many enjoyable ways to drive community engagement.   7 Ways to Increase Client and Community Engagement   1. Always get email addresses One of the most precious resources you have is the email address of all your adult clients. Email provides you with an instant communication channel to use for appointment reminders and newsletters, to sending urgent health alerts. Remember to respect your client’s inboxes and always use email to add value and educate.   2. Send a regular newsletter Newsletters that offer advice, expertise and genuinely help clients are the most effective. Consistency and frequency work best, so plan to send one a month or one a quarter/season. Linking the newsletter to your website and social media pages will expand reach beyond your client base and it is also a good idea to keep printed hard copy versions on your reception counter. TIPS: Keep it short – one page with three columns is enough. Catchy and relevant subject lines are useful, e.g. “FLU SEASON! Are you ready?” works well as a winter theme newsletter. Content ideas that work well are; healthy lifestyles, health hazard alerts, a featured team member, promote upcoming events, charity spotlight and community events.   3. Get savvy with social media Social media is a proven community builder. To choose the right platform, consider the amount of time you can allocate and the average age of your community. The best pages are interactive so give your clients an opportunity to ask questions, post thank-you’s, or photos which the page admin can filter if necessary.   4. Create a website that clients will want to visit Your website is often the first point of call for potential clients, so it needs to reflect the vibrancy and trustworthiness of your business. A website is only as valuable as the number of people who both visit and repeat visit. You can influence this by ensuring the website address is used on letterheads, social media, newsletters and all promotional material. Review your website often to ensure all the information is current and a ‘go to’ information source. Archive your newsletters as new visitors can find this informative. A monthly website blog can provide more extensive editorial on topics summarised in the Newsletter. Consider having an online appointment booking service via your website.   5. Share workshops and seminars Educating your community can be as simple as holding small information seminars that are relevant to your clients and the community at large. Start with one, then add more as your time and experience allows. Schedule sessions on a convenient day and time, and for 1-2 hours only, any longer is often difficult for clients to attend. Use newsletters, social media and your website to flag the event at least six weeks ahead and remind clients weekly. Give flyers to clients who attend the clinic and hang inviting posters. Offer prizes to those who bring a friend. Welcome attendees warmly and serve them light refreshments. Take home ‘showbags’ with free samples and add-value information are also appreciated.   Download our FREE 'Your Career in Practice Management' Guide Find the latest information in our eBook about a career in practice management, including current job opportunities, soft skills you need, salary information and more. DOWNLOAD MY FREE GUIDE 6. Hold health information open days Open days are a useful way to introduce all your services to both your current clients and the general community. Start with one a year at first, held over four to six hours. Begin your promotion a minimum of two months in advance. A good idea is to give your open day a festive themed feel and decorate the clinic accordingly. Give out balloons, pens, brochures and booklets, etc. Offer free tests such as blood pressure, hearing, or stamina. You can hold several short, 10-20 minute presentations from key staff and consider first-aid or wellness techniques you can demonstrate.   7. Be a community advocate An effective way of promoting your business is by sponsoring community events. Investigate local sporting clubs and events, school health and sports days, fetes, and other community events. You will find that connecting with your community will be a rewarding and heart-warming experience for all practice managers.  

How to Foster Life-Long Relationships with Clients

A rewarding side of practice management is forming life-long relationships with clients, sometimes from birth through childhood, to adulthood or into older age. Here’s 9 ways how a practice manager can foster quality business relationships that last for life. 1. Excellence in healthcare The best way to ensure life-long love from your clients is by providing the best quality care and service that they can receive. You want to be committed to giving the best treatment available that consistently exceeds your client’s needs and expectations. Create a culture of excellence in your practice that your customer can rely upon from the first appointment. 2. Always be upskilling Encourage everyone in your practice to do regular professional and personal development. There are many training resources for practice managers and health professionals to access as either in-house or off-site experiences. Allowing your team a few hours of training each year can be rewarding for the practice as well as the person. 3. Be committed to staff training Your staff will make the biggest overall impact on whether your clients feel valued in your practice. Train staff in customer service basics such as communication skills, conflict resolution, time management, telephone and reception manner, and general professionalism. Conduct regular team-building sessions that involve building up and increasing a variety of skills skills. Remember to schedule activities that are just for fun such as a night out bowling or a celebration lunch. 4. Offer partnerships and new services To keep your offering fresh and engaging for long-term clients you can seek out partnerships with like-minded health professionals. Do a monthly schedule of new services and promote it to your client base. Trialling a new service is a good way to test if your community wants you to add it as a permanent offering. 5. Implement a Loyalty Program Research third-party apps and loyalty card programs that keep your business front of mind with your customer. Effective loyalty ideas include: One free ‘come and try’ session a year Book ten sessions, and get one free Earn points to redeem on products Monthly loyalty member specials Refer a friend and get a gift card The key is to keep the program simple and manageable. It needs to add value to your customers as well as encouraging repeat business for your practice. 6. Ask for feedback and conduct customer surveys If your clients have had good experiences using your services and products, then they will welcome the opportunity to give you good feedback. Encourage and ask for feedback on your social media platforms, or on Google review. Handing out feedback cards with check and comment boxes is also an easy way for clients to let you know if you are on track. SMS is another easy way to follow up after an appointment with an invitation to give a rating out of ten, or to select a happy or sad face to send back. A customer survey that has more detailed questions is great to do by email to your database once a year. 7. Ask for referrals and say thank you Just as asking for feedback is important, so is asking satisfied clients for referrals. Most likely, if they are happy with your service, then they are referring people to you anyway. Let them know you appreciate the business by sending them a simple thank you card. 8. Stay in touch with regular communications Even the happiest client needs to be reminded that your practice exists. If your practitioners are doing a great job, the client might not need to return to the practice for a while. Therefore you need to keep in touch so when they do need you again, they will not hesitate to book an appointment. Effective ways to communicate are with an email newsletter, on social media, mailing a monthly special, and by SMS. 9. Celebrate important milestones A great way to show your clients you remember and care about them is to keep track of their birthday and practice anniversary date. Be sure to send an email or mail a card to celebrate these events. If you have a practice milestone coming up, then let your clients know about that as well. Perhaps hold a morning tea and invite all to drop by for cake, healthy snacks and a cup of tea. A practice manager that can foster life-long relationships with clients is highly valued in any healthcare practice. These relationship skills will be gained with experience. However, the fastest way to secure the confidence in management that you need is with a qualification like the Diploma of Practice Management (HLT57715). Take action with Point 2 above; always be upskilling. Start on developing your personal and professional skills today.

Why Nurses make Great Practice Managers

A great way for nurses looking for a different nursing job is to make a career transition into Practice Management. Whether you are currently medical practice nursing or hospital nursing, consider Practice Management when deciding your future career direction.   What Practice Managers do As a Practice Manager, you are critical to the smooth and professional operations of a medical practice. A competent Practice Manager is a highly valued member of the team. Practice Managers use their skills to lead and manage important aspects of a medical or health practice. These include every level of staffing from recruitment through to performance management, privacy, security and accuracy of patient records, and operational standards and procedures. Often you will manage revenue cycles, oversee budgets, manage operations resources, and participate in strategic planning to improve the overall running of the practice. As a professional nurse, you will already have many of these skills. The additional skills that will set you apart from the crowd are gained through a completed online Diploma of Practice Management. What's your Management Trajectory? Are you wondering how far away you are from your next promotion? Take our quiz to assess your management career pathway. GO TO QUIZ   7 Qualities of a Great Nurse that make a Great Practice Manager 1. Appropriate Qualifications and Experience Both roles require you to be appropriately qualified, and previous work experience is desirable. The field of Practice Management is growing at a rapid pace creating appealing opportunities for career growth. 2. Excellent Communication Skills As a nurse, you already have experience in quickly putting people at ease while inspiring confidence and feelings of safety. In a Practice environment, your ability to build relationships with clients brings the long-term satisfaction of following people through their total health journey. You will find your ability to speak and listen is essential to problem-solving and to managing your team. Excellent written and verbal skills are essential for effective management in both roles. Your value as a Practice Manager is enhanced when you can communicate at all levels from child clients to senior medical personnel. Knowledge of the technical/medical language is an advantage too. You’re used to explaining a hard-to-comprehend language in a way that is both easy and comforting. 3. Flexibility and Adaptability Employers in all industries seek candidates who exhibit flexibility and adaptability. The diverse nature of the hospital or clinic setting has ensured you have developed these qualities and gives you a natural familiarity with the role of Practice Manager. 4. Decisive Leadership A great nurse can think quickly and address problems as or before they arise. Your emotional maturity, decision-making ability and good moral compass are your strengths when it comes to making honest and ethical business decisions. 5. Team Player Clinical nursing is a team sport. Those skills are wholly transferable to the Medical Practice setting and are highlighted as you interact with receptionists, assistants, practitioners, suppliers, and compliance officials. Where other candidates for the role might lack the ability to relate immediately to both the medical team and the clients, you can quickly own the role and be comfortable with navigating intrinsic and essential day-to-day relationships. 6. Dependability The years you’ve dedicated to your professional growth as a nurse is a reliable indicator to a future employer of your dependability and worth. 7. General Management Skills Your management skills have been formed in the crucible of acute nursing whether you are aware of it or not. A Diploma of Practice Management will show your future employer that you have taken steps to fill in any gaps in your background.   Job Opportunities and Job Satisfaction You will find that the job opportunities in Practice Management are varied, and roles range from a general practitioner’s office, a medical or health clinic, or a department in a hospital. Practice Managers are essential in all these places and both the medical team and patients depend upon your skills. In all these areas, you will be able to use your skills, be challenged to grow further, have autonomy and authority, and be valued and respected. Furthermore, the work of a medical practice provides the all-of-life care that is rarely available in an acute setting. Prepare today for your Career Change Start preparing for the career transition from nursing to practice management now. Many nurses easily gain the Diploma of Practice Management (HLT57715) by studying online at their own pace while fitting study around current work and lifestyle. Ask our coaches how you can benefit from this Diploma today.

Why Make a Career Change from Nursing to Practice Management

Nursing management career paths are varied, and very often nurses need to make significant career choices about what is best for their overall career and wellbeing. At some point, many nurses face the decision to either leave the healthcare industry or find a career within the industry solving the issues they face utilising their skills and experience. Practice Management can provide the logical and practical nursing career pathway that happily satisfies the many reasons you entered nursing as a profession in the first place. Here are 5 key reasons that Practice Management is ideal for nurses who are making a career change.   1. A more rewarding, and ‘less stressed’ workplace As a career nurse, you may recognise these key stressors: The challenge of balancing workplace demands with family demands. The feeling you are working harder yet being less effective in your role. Finding that the stressors are affecting your quality of life and your performance. Practice Management can provide you with a workplace where there are minimal night or weekend shifts and quickly return your work-life-family balance. It can provide greater independence and autonomy to the competent nursing professional and provides a rewarding and productive alternative in comparison to hospital-based workloads while still doing much of what you love about nursing.   2. Continue making a difference Nurses love their work because they want to make a difference. You are likely to recognise these common motivations: A desire to help Career diversity Ongoing professional and personal growth Challenge The potential for career and salary growth Job security Nurses often revel in the knowledge that what they do makes a difference, and this can be one of the main reasons they continue to work in a hospital and related settings. A change in career direction as a Practice Manager can give these same levels of satisfaction and motivation. What's your Management Trajectory? Are you wondering how far away you are from your next promotion? Take our quiz to assess your management career pathway. GO TO QUIZ 3. An obvious platform to maximise your experience You can easily transfer your skills and experience and use them as a platform for career advancement in a Practice Manager’s role. There are many areas in Practice Management that overlap with nursing. These include working with diverse people, work health and safety, quality client service and leading teams, areas in which nurses are highly skilled.   4. Heightened independence and authority at work As a Practice Manager, you’ll be responsible for the overall management, the staff, stakeholders and the clients of that Practice. You will be given the scope to expand your skills and implement knowledge in areas such as: Setting strategy and managing the operational plan Recruitment, selection and inductions Performance management Legal and ethical compliance Health billing and accounting, along with managing budgets and financial plans Using your skills and experience in patient care to create a safe place every client needs   5. Salary isn’t everything, but in this case, it’s better than expected Another attractive part of the change in career direction from nurse to Practice Manager is the opportunity to attain salary equivalence. A median salary for a Registered Nurse is approximately $75,325. The median salary for a qualified and competent Practice Manager is $81,017.   Securing your new Career Pathway You have already shown competence in your current career as a nurse. To capitalise on your background and capabilities and to provide you with the confidence to move smoothly into your new role, it is important to make sure you are suitably qualified. Gaining a Diploma in Practice Management (HLT57715) is a logical next step. You can move forward in your career and gain the professional and financial rewards waiting for you as a valued and respected Practice Manager.

What Practice Managers need to know about My Health Record

As a Practice Manager make sure you are informed regarding My Health Record management so that you can provide information to patients if needed and understand the benefits for your practice.   An overview of My Health Record   My Health Record has been introduced to the Australian (Federal) Government as part of their commitment to continue to expand the My Health Record system. By the end of this year, all Australians will have a My Health Record unless they decide to opt out. It is important for Practice Managers to pass relevant information onto staff so that if needed, patients can be advised how to go online and manage their My Health Record. My Health Record is an online summary of your patient’s health information and is designed for healthcare professionals to have access to timely information about their patients. Information can include shared health summaries, discharge summaries, prescription and dispense records, pathology reports and diagnostic imaging reports. As a Practice Manager, you would be aware that this offers advantages for your general practice management.   Be prepared with these Frequently Asked Questions: What is My Health Record? My Health Record is an online initiative introduced by the government to consolidate patients’ medical records in one place online, accessible from any device that is connected to the internet. What are the benefits for the client? For patients that move or travel interstate, your records are all online for access anywhere that has the internet. For patients visiting several medical professionals, it consolidates your records into one easily viewed online file. This could be particularly helpful in emergency situations. Will patient’s privacy be protected? All Australians can manage privacy and control over their records by adjusting the privacy settings online. Access can be given to trusted family members, friends or carers if required. Restrictions can also be set for what Healthcare providers can see. Specific documents can also have restrictions. The patient has the option to set up security and privacy codes for all records or specific documents. How do patients manage access to their My Health Record? Patients may set up a record access code under the privacy and access settings. The patient can decide who has access to their files by giving the codes to people of their choice. Can our clients ‘opt out’? All Australians have the option to be able to go online and opt out of My Health Record. However, they must do so by November 15, 2018, or the Record will be set up automatically. (On August 10, the Government announced they were extending the date until November 15 for opting out. Previously the date was in October.) Can patients remove information from their My Health Record? Clinical and Medicare documents can be removed from My Health Record however, this will mean healthcare providers will not be able to access this information, even in an emergency. If your patient changes their mind or removes a document by mistake, the document can be restored to the My Health Record. Will My Health Record be used by the Government for any other purpose? Although My Health Record is intended to support patient care, they may also be used by the Government to provide insight into our health system and the services being provided to improve health outcomes for all Australians. Patients data may be used for research purposes and therefore if patients do not want their health information shared they will need to go online and update their preferences to reflect their choice. How safe is the data contained on My Health Record? The Government have placed many safeguards on the My Health Record system including strong encryption, firewalls, secure login processes and audit logging. Data is also protected by Privacy Legislation. My Health Record cannot be released to police or government agencies for any purpose without a court order. Is the online My Health Record easy to use? For tech-savvy Australians managing their online records will be relatively easy. Unfortunately, many older patients may find it all overwhelming as they may not use the internet very much or at all. It would be beneficial to suggest they get help from trusted family members if they do not have internet or are not able to navigate the My Health site easily. The best way for a Practice Manager to understand My Health Record and the issues that it may bring up for you in your practice is to go online and look at your own My Health Record. Encourage your staff to do so as well. Adjust your privacy settings, decide whether you would like to opt out completely or opt out of the research section only. This firsthand experience will be invaluable for you and your staff and will allow you to have the knowledge and empathy to address your patients’ concerns and queries. Click here for further information on My Health Record.

Customer Service Tips For Healthcare

Top tips for success in Practice Management One of the best ways to apply the skills from your practice management qualification is to provide excellent customer service. You will create a point of difference that will help you to stand out from competitors, strengthen customer loyalty and encourage repeat business. To be a successful Practice Manager, you need to embrace a customer-centric culture where your clients constantly feel respected, understood and valued. Traditionally, medical and other practices have not focussed on service as a key to successful practice management. However, in today’s customer-led climate, great customer service is essential to retain your clientele and encourage business growth. 7 Top Tips for Practice Management Customer Service:   1. Identify your Customer Service touch-points What are the key interactions you have with clients? Once you have identified these, explore what you can do to improve service at these touch-points. Bookings, reminders, reception greeting, and client interaction are all examples of practice management service touch-points. These are your opportunities, the ‘moments of truth’ that give you a chance to show your clients you are efficient, helpful and caring. 2. Utilise Practice Management Digital tools Use digital tools to maximise service and efficiency in dealing with your clients. These digital tools simplify the process of booking, confirming and attending appointments for clients; SMS Reminders Online booking systems Integrated software Smartphone apps that allow payment with bookings These practice management digital tools are also used by many organisations to provide an extra level of service that benefits the business. 3. Create Customer Service Standards Set guidelines for customer service in your business. Create a simple Customer Service Procedures Manual based on the touchpoints you identify within your organisation. Train your staff using your service standards in areas such as answering the phone, acknowledging clients as they arrive, communicating with a helpful attitude and tone with frequently asked questions and greetings. Having good standards create consistency and fosters a positive customer-centric culture. 4. Implement Practice Management Marketing Automated email marketing allows you to communicate news, relevant information and special offers directly with your database of clients. Good practice management means using your valuable database as a key marketing tool. A monthly email with news and information in your specialty areas serves to engage your clients and also encourages them to remain in positive contact with the business. Create a call to action on all email marketing to set a measurable response. 5. Provide Customer Service staff training All practice staff need to be empathetic, skilled and engaged with clients to provide excellent customer service. In the past, practice receptionists did not focus on prioritising the customer in day-to-day business activities. Now, friendly and professional service at reception is essential and expected as the norm from customers. Using your Customer Service standards, train and set staff expectations for service. Ensure your staff understand and have the skills to engage in a proactive, productive and friendly manner with all clients at all identified service touchpoints. 6. Improve Administration processes It must be an easy process for clients to book, pay and enquire about your practice. Work through all your processes, internal and external and identify improvements. It is a good idea to involve your practice staff in this process and allow them to take ownership of continuous improvement. 7. Collect and utilise customer feedback It is important to get regular feedback from existing clients, and there are many practice management digital marketing tools available to gather simple or more extensive feedback. Continuous improvement heavily relies on customer feedback, whether it is good or bad. When you view negative feedback as an opportunity to improve service and repair a situation, then you are more likely to retain customers. A Practice Management qualification (HLT57715) can give you a competitive advantage, and the confidence to improve customer service and grow your practice.

Three Ways to Advance Your Medical Reception Career

Is it time to move from Medical Reception into Practice Management?   Every week we are talking to more people who are looking for career advice on how to work their way up from medical reception or practice administration to practice management. In Australia, the healthcare sector is growing fast, and more jobs are being created in healthcare every year. In a 2017 Commonwealth Fund report, Australia ranked first in both health outcomes and administrative efficiency showing the importance being placed on excellence in practice management. As such, careers opportunities are growing within healthcare administration as new clinics open and existing healthcare businesses grow in size and capacity. Many practitioners want and need a reliable manager to lead the practice while they get on with the task of treating patients. This applies to medical, complementary and alternative therapies as well. Modern-day practice management opens career doorways for aspiring managers to make a lasting impact on a healthcare practice by imparting innovative leadership, strategic thinking, effective communication skills and robust financial systems. We have put together three case studies based on common student scenarios showing alternative pathways from a medical reception or administration role to practice management.   Case Study 1   Maria is 44 and returning to work part-time after leaving the workforce two decades ago to manage the home and raise four children who are now all at school. She has previous bookkeeping, administration and customer service experience. With four active children she feels like she knows the healthcare system inside out – both traditional and alternative. She knows how to pick a well-run practice from a mismanaged one and the difference this makes to her as the customer. She has been looking for part-time medical reception position for the next year while she studies for a Practice Management Diploma.   Case Study 2   Andrew is already working as in medical reception and has just turned 30. He is thinking it is time to put his easy-going twenties behind him and tend to his career. He and his partner are saving a house deposit and he would like to increase his income to get to his goal of owning a home quicker. A Diploma of Practice Management seems like a smart choice that would give him more flexible opportunities such as Business Management once he has more experience. With his background in healthcare, he is confident he can easily apply learning on the job and finish his studies within six months.   Case Study 3   Gemma is 23 and returning to Australia after backpacking through Europe for a couple of years. She is working casual hours on nights and weekends at a medical center doing general admin duties and has been approached to take a permanent day-time position that will be available in a few months. Her boss suggested that she think about getting a qualification first. She did odd jobs such as nanny, waitress and ski instructor while she was traveling and enjoys working in team environments where she has a chance to lead others and make a difference in people’s lives. She likes looking after people but doesn’t want to study nursing or childcare. She is confident, capable and thrives in positions of responsibility. A Practice Management Diploma ticks a lot of boxes for her and would give her a foundation into business administration or to start her own business one day. She is eager to finish the diploma in three months studying full-time during the day.   Whatever point you are at in your career journey, you can trust us for the best advice and guidance to support you to make the most informed choice for you.

Top trends in Practice Management for 2018

Look around you. In case you haven’t noticed this isn’t the 1900s anymore, yet so many healthcare Practices behave as if it is still the Industrial Age and cling to antiquated systems and behaviours. We are well into the 21st Century, and there are many trends and advances in Practice Management that you need to take advantage of now. You can bring your Practice Management strategies into the new age with these savvy trends and tools: SMS alerts and automated appointment setting/reminders SMS is a low-cost and effective way of reducing the waste and lost money caused by clients forgetting an appointment. SMS is read more often and you can almost always be sure that it is delivered to the right person. You can also use SMS to send weekly special offers or healthcare tips to your database. Practice Management Software There are integrated solutions that can make appointment and database management easy for even the most computer-phobic Practitioner. As it becomes more and more important to stand out from your competition, effective and automated database management is a practical and easy solution to save your staff time and resources. See if you can get a 30-day free version, or hire a consultant to set it up for you and show you to use the software. Electronic Document Management Electronic record keeping can streamline your Practice’s record keeping, reduce the amount of space you need for record keeping will save you money on rent and wages. A robust solution will allow automatic Cloud syncing (no more worrying about manually backing up your file systems) and integrate with your accounting software for easier bookkeeping. Online Bookkeeping Get your Practice profitable by paying attention to income and expenses. Online bookkeeping options such as Xero, MYOB, Intuit or Zoho make administrating your Practice easy. You will benefit from streamlined BAS reporting, Superannuation payments, end of year accounting needs, and you will save time and money too. Merchant Banking Tools In today’s cashless society, you need to offer an Eftpos, credit card and ApplePay/NFC facility or miss out on business. Shop around for the best merchant facility for your Practice. If you provide off-site appointments, you can find many clever facilities that turn your phone or tablet into a credit card machine with a version of tap-and-go, so you can take payments painlessly and immediately. Optimised Website A well-maintained website is an important modern tool for your Practice. Think about how you want to use this tool. You can: Include an enquiry or ‘get a quote’ form, or offer a free Ebook download to build your email marketing database Offer appointment scheduling and confirmations on your website Have a live chat feature where users can ask simple icebreaking questions Provide a resources area for posting useful healthcare articles and information to clients and prospects Consider a client portal with secure logins where you can provide a forum or treatment history Link add-value videos from your YouTube Channel Sell products on an online store A good website developer will do a thorough scope and advise you on the best features to include in your website to meet your needs. Also, invest in a professional website content writer from the beginning of your website project to assist with the scope and provide creative insights. Digital Marketing When most people hear ‘digital marketing’ they think website. However, a well-rounded digital marketing plan will include areas such as email marketing, social media and search advertising like AdWords. Email marketing is still the most effective way to keep a relationship with your clients and prospects Email tools such as MailChimp are budget-friendly and easy to set up and use. You can offer monthly specials, repurpose the articles you post on your website into email newsletters, do product or book reviews, profile staff, explain specific or new services in more detail, include glowing testimonials, make birthday greetings – get the picture? Social media is an effective tool for expressing your brand, attracting new clients and maintaining a relationship with your existing network Besides Facebook, you can be using Instagram, Twitter, Snapchat, LinkedIn, YouTube or Medium (to name a few). Start by picking one social network that makes sense for your business and explore the internet for free tutorials until you become an expert. Social media advertising is less expensive than AdWords and when done right, can bring in even better results. AdWords can be intimidating but is an extremely useful tool if used right At the beginning, it can certainly be expensive and competitive, and take a few months to gain traction. If you do have the marketing budget and patience available to allocate to AdWords, you will see results. There are many AdWord charlatans so ensure you use a reputable Australian based consultant who doesn’t insist on a locked in contract. AdWords also offer multiple guides and comprehensive training resources to guide you in setting up an account. Take advantage of their free tips and training services, so you get familiar with the jargon and how it works. Then when you decide to choose a consultant, you will make a confident, informed decision.   There are many ways to take advantage of trends in Practice Management. In 2018 we expect to see a rise in the use of Cloud-based and automated systems and software as well as shift towards embracing digital marketing efforts as part of effective Practice Management. Study a Diploma of Practice Management (HLT57715) online and get started on breathing new life into your Practice today.  

4 Mistakes Practice Managers Can Make

Everyone makes mistakes from time to time. Most clientele will forgive and overlook a random mistake, but they will remember repeated mistakes and begin to look elsewhere for someone more reliable to meet their needs. Make sure you don’t sabotage your Practice by becoming aware of areas where mistakes frequently occur and educate yourself on how to prevent them. Are you making these four potentially sabotaging mistakes in your Practice? Mistake 1: Sacrificing customer service when crazy busy A busy Practice is a cause for celebration. You are obviously doing something right to have clients lining up for your services. The key is to keep these clients coming back and referring more people. The easiest way to lose a client is with poor customer service. Are you or your staff guilty of any of these customer service slip-ups? Taking a telephone call during a consultation Taking too long to return a message, or losing messages altogether Miss-booking appointments Leaving clients standing at the counter waiting and waiting to be served Being abrupt because you are stressed Getting unduly ruffled and upset by complaining customers Consistently running late or behind in your daily schedule The good news is that customer service is a skill that can be learnt. Good systems and good staff will fix many of these mistakes. Training in conflict resolution, time management, productivity and communication skills will shortcut the steep customer service learning curve, and make your Practice successful faster. Mistake 2: Patient Privacy Your practice needs to have strict patient privacy protocols in place. Mistakes around patient privacy can happen without any malicious intent, but that doesn’t reduce the severity of privacy breaches. Even unintentional breaches can lead to hefty fines and consequences. Ways you might be making mistakes include: Leaving patient records open on unattended computer screens Sending records to unsecure email accounts or third-party apps such as Dropbox Having out of date computer software or virus protection that leaves your IT systems vulnerable to data theft or data loss Lack of a disaster recovery process Inconsistent password procedures Unlocked record cabinets Being unaware of recent changes to privacy and data laws There are many resources available to solve patient privacy issues. A reputable IT provider can advise you on the correct ways to protect patient records. Staff training and orientation processes need to include a section on maintaining patient privacy within the Practice. Mistake 3: Workplace health and safety You know how important WHS is, yet it is easy to let matters slip over time until you stop noticing them. Workplace health and safety is vital for your clients and staff. Areas that require your diligent attention are: Trip hazards such as cables, rugs, and steps Sturdy and supportive seating Regularly audited and replenished first aid kit Adequate lighting Up to date electrical appliance testing Up to date Essential Services logbooks for heating, cooling, exit signs, fire hydrants, etc Your Practice should have a designated WHS officer whose has the task of checking your workplace weekly for potential hazards. If in doubt, use the free assessment services provided by WorkCover and other WHS agencies. Mistake 4: Infection control Another area to seek expert advice from WorkCover or a WHS specialist is for infection control. Infection control in a Practice aims to prevent pathogens from coming into contact with any person at your workplace. Ensure you consider the following questions and implement solutions to prevent infection control mistakes at your Practice. Does your first aid kit have Personal Protection Equipment (PPE) like gloves, gowns, eye goggles and face shields? Are there hand washing protocols in place and are all staff training in these? Are cuts and abrasions incurred by staff covered and protected? Do all rooms in your Practice have gloves, paper towels and access to hot water? Are staff rooms and food preparation areas kept separate from treatment areas? Are rooms, floors, bathrooms, and surfaces kept clean at all times? Is there a known procedure for safely cleaning up and disposing of bodily fluids and infection waste such as blood, saliva, urine, and faeces? Do you use needles at your practice and have a process for handling and disposing of sharps? Do you have an incident reporting procedure? Having effective Infection Control procedures for your Practice may seem like a no-brainer, yet when it goes wrong, it can go horribly wrong. Educate yourself and your staff and make sure you don’t get caught out.   Remove unneeded mistakes from your Practice by ensuring your Practice Manager is well-educated and up to date with the latest workplace information and protocols. When hiring a Practice Manager look for one that has completed a Diploma in Practice Management (HLT57715) from a leading Australian provider. More Course Information HiddenSource URL HiddenDate YYYY dash MM dash DD Name* Name Email* Phone*Course of Interest*Select a courseDiploma of Building & Construction (Management)Diploma of Project Management (specialising in Construction)Diploma of Project ManagementDiploma of Quality AuditingDiploma of Business (Compliance)Diploma of Work Health & SafetyDiploma of LogisticsDiploma of Business (Procurement)Diploma of Human Resource ManagementDiploma of Human Resource Management + Pathway PackageDiploma of Business (Organisational Development)Diploma of Business (Leadership)Diploma of BusinessDiploma of Business (Business Development)Diploma of Marketing and CommunicationDiploma of Social Media MarketingDiploma of Leadership & ManagementDiploma of Business (Operations)Diploma of Business (Records and Information Management)Diploma of Business (Records and Information Management) (Specialising in Health Administration)Diploma of Practice ManagementCertificate IV in Project ManagementCertificate IV in Building & Construction (Building)Certificate IV in Building & Construction (Site Management)Certificate IV in Building Project Support (Contract Administrator)Certificate IV in Building Project Support (Estimator)Certificate IV in Work Health & SafetyCertificate IV in Human Resource ManagementCertificate IV in Marketing and CommunicationCertificate IV in Entrepreneurship and New BusinessCertificate IV in Leadership & ManagementCertificate IV in Health AdministrationAdvanced Diploma of Human Resource ManagementAdvanced Diploma of BusinessAdvanced Diploma of Leadership & ManagementPhoneThis field is for validation purposes and should be left unchanged.

9 Key Areas Every Great Practice Manager Needs to Master

Healthcare Practice Management is an aspiring career that promises immense rewards and satisfaction. Like any career, success as a practice manager involves mastering a few key areas as expanded below. What's your Management Trajectory? Are you wondering how far away you are from your next promotion? Take our quiz to assess your management career pathway. GO TO QUIZ How to be a great Practice Manager   A Practice Manager may be known as the CEO, Business Manager, Executive Director, Director or another title. The Australian Association of Practice Management states that overall, a Practice Manager must contribute to ‘Excellence in Healthcare.’ An attitude of constant improvement and lifelong learning is essential.   A great Practice Manager will successfully focus on both staff and clients. They will contribute to increasing the quality of a workplace for staff and be inspired to create a practice where clients have the best chance for increased quality of life. A healthcare practice is a dynamic environment where each day brings new challenges and opportunities to serve. A great Practice Manager is a leader who will master a range of generalised skills and be able to apply them in a health-focused business.   We’ve found the 9 key areas that a great Practice Manager needs to master to really bring excellence to their healthcare practice. Strategic Planning Plan for future business direction and allocate resources to achieving the plan, including regular review and adjustment.   Governance Knowledge of structures and systems that support right decision making, accreditations and certifications, change-management, and leadership – including relationships with stakeholders.   Risk Management A thorough understanding and awareness of risk applied to financial, legal, human resource, security (people, data, property, and equipment), infection control, physical and clinical incidents. Risk overlays all areas of a practice, and a great practice manager will be able to identify and prioritise risk, maintain compliance and insurance, settle grievances (internal and external), conduct audits, negotiate and maintain contracts.     Financial Management Proficient financial literacy in budgeting, cash flow, accounting systems, reporting, inventory, compliance, contracts, superannuation, tax, and filing.   Human Resource Management Covers a wide range of skills normally utilised by experienced HR professionals, from big picture organisational leadership and culture, to employment and labour law compliance, to recruitment, training, assessment, and rewarding employees.   Marketing How to manage a marketing plan that includes areas for public relations, customer relating and satisfaction, advertising and brand awareness.   Information Management Ability to assess, use, and maintain information technology to efficiently contribute to the excellence of the practice in areas such as database management, security systems, accounting, team collaboration, and operations.     Clinical Operations An understanding that the clinic is a business that needs to maximise productivity and profit while servicing the needs of clients. A Practice Manager will often need to educate practitioners in good business management, develop quality assurance programs, establish clinical support services, manage licenses as well as managing general inventory, suppliers, staffing and communication systems.   Professional Responsibility A legal and moral commitment to hold ethical standards in behaviour and decision-making, including continuing professional development, enhanced interpersonal and leadership skills, and professional networking.   Why healthcare practitioners rely on a great Practice Manager   Practitioners are most often focused on increasing their skill set and knowledge in their chosen healthcare profession. They rely on a great practice manager to be an effective decision maker and the key driver in making improvements to the healthcare practice. The practice owner will value a manager who has worked to achieve the necessary Practice Management diploma qualifications and is passionate about making a difference to staff and clients.   In some circumstances, the practitioner may want to enhance their skills in practice management, take on the role, or job-share the role across the health practice. In that case, an online diploma in practice management will allow practitioners the flexibility and confidence to achieve study around their work and family commitments.   More Course Information HiddenSource URL HiddenDate YYYY dash MM dash DD Name* Name Email* Phone*Course of Interest*Select a courseDiploma of Building & Construction (Management)Diploma of Project Management (specialising in Construction)Diploma of Project ManagementDiploma of Quality AuditingDiploma of Business (Compliance)Diploma of Work Health & SafetyDiploma of LogisticsDiploma of Business (Procurement)Diploma of Human Resource ManagementDiploma of Human Resource Management + Pathway PackageDiploma of Business (Organisational Development)Diploma of Business (Leadership)Diploma of BusinessDiploma of Business (Business Development)Diploma of Marketing and CommunicationDiploma of Social Media MarketingDiploma of Leadership & ManagementDiploma of Business (Operations)Diploma of Business (Records and Information Management)Diploma of Business (Records and Information Management) (Specialising in Health Administration)Diploma of Practice ManagementCertificate IV in Project ManagementCertificate IV in Building & Construction (Building)Certificate IV in Building & Construction (Site Management)Certificate IV in Building Project Support (Contract Administrator)Certificate IV in Building Project Support (Estimator)Certificate IV in Work Health & SafetyCertificate IV in Human Resource ManagementCertificate IV in Marketing and CommunicationCertificate IV in Entrepreneurship and New BusinessCertificate IV in Leadership & ManagementCertificate IV in Health AdministrationAdvanced Diploma of Human Resource ManagementAdvanced Diploma of BusinessAdvanced Diploma of Leadership & ManagementPhoneThis field is for validation purposes and should be left unchanged.

5 Reasons To Gain A Practice Management Diploma

It’s important to do your research before deciding to do a course – any course. You’ve probably had multiple tabs open from different training providers, you’ve trawled through the qualification names and become familiar now with all the numbers and acronyms you hadn’t heard of before today.   So now you’re wondering if it’s even worth it. What will a Diploma give you that you can’t get from being on the job anyway? 1. How to interpret and use medical terminology correctly Sometimes you’ll hear terms flying around when a visitor describes, in vivid detail, why they need to book an appointment. Maybe you’ll stare at the anatomy posters hanging in the waiting room long enough to absorb all the abbreviations and italicised scientific names on the labels. Perhaps you’ll remember how proud you were when you first told your friends at school that you had Rhinovirus, and impressed them all with the medical knowledge you’d learned after becoming so ill – with the common cold. But do you know how to communicate with the specialists and patients consistently using correct medical terminology? When it comes down to it, you need to talk the talk. The Diploma of Practice Management (HLT57715) qualification aims to equip you with the skills and knowledge to interpret medical terminology. The key here is understanding the jargon, and being able to apply it in how you communicate, verbally and in writing. By studying the Diploma, you’ll get the confidence to interpret medical terms and get the techniques to hone your communications skills. You’ll be able to use your discretion to effectively communicate with staff, patients, visitors and medical professionals at their own level. It’s important that you can communicate effectively with your specialists as well as patients and visitors so you can provide the best possible service in your practice. Being able to communicate professionally is essential to your practice's growth Click To Tweet It doesn’t matter if you get everything else right, the respect and trust you’ll gain from being able to communicate professionally is essential to your practice’s growth. 2. Get to know the nitty-gritty of policy-making and compliance Privacy in medical practices is a big deal. Don’t mislead patients. Do use a “wet floor” sign when Dr. Grumpy spills their coffee. Tick, tick, tick. Safety, legal and ethical standards: complied. Well, not quite. There’s a whole wide world of compliance. Even if you think you’re pretty well-versed on what NOT to do, are you confident in writing procedures to guide the practice on what TO DO? A qualified Practice Manager will have the skills to be able to create procedures and policies that enforce and ensure compliance with legislation, ethical standards and workplace health and safety requirements. Each of these is a specialised area on its own, and you can’t afford to rely on guesswork. While studying the practice management course, you will come to understand the process of researching and qualifying requirements for standards within your practice. The course then aims to give you the skills to craft, implement and monitor policies to meet your set standards. Finally, you’ll also come to understand how compliance fits in with your practice’s operational activities and be able to communicate compliance procedures and policies to your team effectively. 3. Manage billing systems understanding practice financials Knowing your way around an HPOS is a vital part of practice administration and management. Understanding the role of medical item codes, health insurance, Medicare and relevant subsidies will mean that you can successfully work with health billing systems interfaces and communication with patients about requirements. Money makes the world go around and you need to help keep it spinning straight. Using the billing system’s interface is a task you will likely learn on the job, but understanding how it works in the wider business model and evaluating and choosing appropriate systems probably won’t be included in your on-the-job learning. The nationally recognised Practice Management Diploma will cover how to implement a billing system that’s tailored to your practice’s goals. You also come to learn how to manage patient payments and relations including debt recovery procedures. Going hand-in-hand with this is being able to evaluate financials from the practice’s perspective. You might not get the opportunity to learn how your practice leverages debt and creates liquidity while on the job, but the Diploma course in practice management will give you the tools to understand debt tolerance and how to budget for adequate cash flow and encourage future growth in your practice. 4. Strategic mindset for business development Working in healthcare administration means that you can come to work, complete your tasks efficiently, go home then come back the next day and do it all again. You’ll probably be working within a team of other competent professionals and striving towards a greater goal of growth, but if you’re not in a senior position, you might not have much bearing on strategy or direction in the practice. A vital role of a modern Practice Manager is the ability to plan strategically and drive growth. Most practice management job descriptions require this and pay handsomely to get someone with the right combination of innovation, future planning and performance management skills. A vital role of a modern Practice Manager is the ability to plan strategically and drive growth Click To Tweet The online Diploma of Practice Management is designed to give you a strategic focus – get the skills to manage a practice on an operational level, but drive growth at a strategic level. You’ll understand how to recognise and remedy inefficiencies and focus on continual improvement to lead your practice toward a bigger, brighter future. Download our FREE 'Your Career in Practice Management' Guide Find the latest information in our eBook about a career in practice management, including current job opportunities, soft skills you need, salary information and more. DOWNLOAD MY FREE GUIDE 5. Formal qualification Finally, the most important reason a nationally recognised Diploma of Practice Management can help you succeed in your career is that you have a formally accredited qualification. Not only can this help you enhance your current skills and build new ones, you’ll have an important, trusted point of difference in the job market. At the end of the day, you have nationally recognised competencies, the theory and the job-ready skills that you can apply directly to the workplace. What’s more – you’ve got a Government-issued qualification that shows it. The world of adult education and online learning means that you can study to fit your lifestyle – whether that’s an intense workload to finish your course as soon as possible, or pacing out your study to fit around your lifestyle and achieve the ultimate work/life/study balance. Use your experience as a medical receptionist/appointment-taker or practice administration officer to upskill and climb your way up the ladder to a better career with your qualification. Set yourself apart and get the confidence you need to progress to a more senior level in your practice. Prove that you have what it takes to manage a modern practice in the growing Australian healthcare industry with a Diploma of Practice Management. Enquire now for a copy of your Course Guide

Meet your Learning Coaches


Meagan Rawlings
Head Coach: Practice Management

Meagan has more than 25 years of senior management experience working in both the healthcare sector and for large Multi-National Companies. Having managed and headed divisions from distribution chains to successful sales teams, Meagan is passionate about passing on her real-world experience to her CAL students.

With an in-depth understanding and knowledge of customer relationship management, rapport building, time management skills, leading and managing successful teams and customer service, Meagan can cultivate her students into job-ready leaders.

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I thoroughly enjoyed the course and would happily recommend to anyone who is in a leadership role.

Lee Hartwell

It covered all topics. Talent management, operations, leadership and metrics. Great overview issues in work place discussion. Great output.

Lenny Ewers

It was really great to be able to complete my Diploma at my own pace and I received excellent support from my CAL coach.

Kylie Jarvis

Very practical and useful information that is directly related to the workplace.

Angela Henderson

There are no other RTO's where you can do this and undertake work at your own pace in your own time. 

Shannon Watkins

Thank-you to the CAL team for providing me with a flexible learning environment that would fit around my working commitments.

Joshua Polkinghorne