What is Records & Information Management?

Records and Information Management involves creating, storing, retrieval and disposal of an organisation’s information, data and records. This role involves developing new systems to manage information, archiving past data and keeping all information highly secure, in line with internal policy or legal requirements.

Professionals in this field can work in a variety of industries. However, healthcare, financial services, manufacturing and technology are some of the largest employers due to their need for effective record keeping and information management.

Records and Information Management works closely with other areas of businesses such as information technology, senior management, human resources and finance due to the importance of record-keeping and its relevance throughout the whole organisation.

What are you looking for?

What Skills Do You Need For Record & Information Management?

A career in record and information management requires a broad range of hard and soft skills. Hard and soft skills are equally important, along with specific personality traits.

HARD SKILLS

  • Numerical and analytical skills
  • Process development and management
  • Proficiency in data management software
  • Data analysis skills
  • Knowledge of legal requirements

SOFT SKILLS

  • Critical thinking
  • Intrapersonal skills
  • Able to work to deadlines
  • Able to work under pressure
  • Ability to work with sensitive information

TRAITS

  • Decisive
  • Problem-solving skills
  • Logical and able to reason
  • Calm under pressure

JOB ROLES

Medical Receptionist

Average Salary
$51,000

Works in a medical or healthcare organisation and supports customer enquiries, manages appointments, and keeps patient information up to date and secure.

Records Assistant

Average Salary
$52,000

Assists with keeping information accurate and up to date. Follows up missing information or late forms and helps Records Managers with ad hoc information management tasks.

Health Information Manager

Average Salary
$98,000

Manages health information such as patient information and business records. Upholds high levels of confidentiality and security protocols, Plans and implements new systems to meet the business’ needs.

Records Manager

Average Salary
$63,000

Manages record systems to support the business’ management of information. Analyses existing systems, recommends improvements, and deals with the safe disposal or archiving of past data.

Chief Information Officer

Average Salary
$198,000

Manages the entire information management of an organisation, including IT departments and related employees. Oversees strategic decisions regarding records and information and is responsible for high quality, efficient and secure information systems within the business to ensure peak performance.

Medical Receptionist

Average Salary
$51,000

Works in a medical or healthcare organisation and supports customer enquiries, manages appointments, and keeps patient information up to date and secure.

Records Assistant

Average Salary
$52,000

Assists with keeping information accurate and up to date. Follows up missing information or late forms and helps Records Managers with ad hoc information management tasks.

Records Manager

Average Salary
$63,000

Manages record systems to support the business’ management of information. Analyses existing systems, recommends improvements, and deals with the safe disposal or archiving of past data.

Health Information Manager

Average Salary
$98,000

Manages health information such as patient information and business records. Upholds high levels of confidentiality and security protocols, Plans and implements new systems to meet the business’ needs.

Chief Information Officer

Average Salary
$198,000

Manages the entire information management of an organisation, including IT departments and related employees. Oversees strategic decisions regarding records and information and is responsible for high quality, efficient and secure information systems within the business to ensure peak performance.

What Is a Typical Day as a Record & Information Manager?

A typical day as a record or information manager will vary depending on the industry. However, you can expect it to look similar to this:

  • Briefing other departments on updated record-keeping policies
  • Meeting with Information Technology experts to develop more secure access protocols for databases
  • Maintaining records, filling in missing information and refiling and organising data
  • Monitoring current information management systems and creating recommendations for improvements based on the organisation’s needs
  • Meeting with other department heads to assess how they need to access and resource information
  • Creating workflows that allow for securely protecting and sharing records
  • Researching compliance, technology and software trends in information management

Records Management Trends in Australia

Due to the increase in digital record-keeping in almost all industries, effective record management is more vital than ever before. Hybrid and work-from-home workplaces are no longer a trend but a reality that needs to be supported by access to records. Employers highly value applicants who possess the necessary skills to manage information management platforms and implement security protocols that are practical and effective.

Industry Insights

Courses in Records & Information Management

There is a range of diploma options to pick from to kickstart your career in records and information management, including double diplomas.

The most popular choice is the Diploma of Business (Records and Information Management). You’ll complete highly relevant units such as BSBINS512 Monitor Business Records Systems, BSBINS601 Manage Knowledge and Information and BSBINS501 Implement Information and Knowledge Management Systems.

Some people may begin a career based on work experience alone. However, completing a qualification such as the Diploma of Business (Records and Information Management) can set you up for senior roles and career progression. A diploma qualification will assist you to command a higher salary, both at the beginning of your career and into the future. Overall, it’s an excellent way to set yourself apart from other applicants and ensure you’re well versed in current industry trends.

The double diploma offering of Diploma of Business (Records and Information Management) and Diploma of Practice Management is an excellent way to broaden your skillset and allow for future changes in your career path.

Thanks to a large amount of crossover between the Diploma of Practice Management and the Diploma of Business (Records and Information Management), you can graduate with two qualifications in a much shorter time frame than if you were to complete them separately.

While studying the Diploma of Practice Management, you’ll have the opportunity to hone your skills in business management and health information management. The real-world nature of diploma study enables you to stand out during the hiring process due to your depth of knowledge. You’ll be set up for long term success in the health industry, a sector with strong future growth prospects.

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  • Discounted tickets to attend State branch events
  • Access to the New Professionals program
  • 10 x free convention registrations via an application process through state branch recommendations
  • Discounted registration fees to attend RIMPA's annual convention RIMPA Live
  • Opportunity to enter the mentoring program

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