Records and Information Management involves creating, storing, retrieving and disposing of an organisation’s information, data and records. This role involves developing new systems to manage information, archiving past data and keeping all information highly secure, in line with internal policy or legal requirements.
Professionals in this field can work in a variety of industries. However, healthcare, financial services, manufacturing and technology are some of the largest employers due to their need for effective record keeping and information management.
Records and Information Management works closely with other areas of businesses such as information technology, senior management, human resources and finance due to the importance of record-keeping and its relevance throughout the whole organisation.
A career in record and information management requires a broad range of hard and soft skills.
Record management is critical in all industries, particularly in healthcare. Practices must ensure records are stored, filed, and disposed of accurately to maintain safe, accessible care and monitoring of patients. Record-keeping is also essential for medical professionals to be able to treat and care for patients efficiently while handling their information in a secure and legal way to maintain patient confidentiality.
Record officers and managers in healthcare must stay updated across new technologies to keep data safe from breaches and corruption. This takes adaptability and innovation, two key areas necessary for healthcare record-keeping.
The healthcare industry is also responsible for a large amount of employment growth in records and information management, especially in more recent years. There has never been a more crucial time for accurate, high-quality record-keeping.
With a Diploma of Business (Records and Information Management) (Specialising in Health Administration) (BSB50120), you’ll have the knowledge and understanding to confidently work in a healthcare practice record-keeping position.
Professionals in this role look at long-term goals and strategic business direction to form proposals and more detailed plans to achieve these goals. Strategic planning managers focus more on the overall operations of the business rather than the day-to-day activities.
Reporting directly to the CEO, the Chief Operating Officer (COO) oversee all operations of the business from start to finish. COO’s have a hand in strategic operations, and working with all department heads to ensure alignment with business objectives.
Manages the entire information management of an organisation, including IT departments and related employees. Oversees strategic decisions regarding records and information and is responsible for high-quality, efficient and secure information systems within the business to ensure peak performance.
Professionals in these management roles ensure the successful overall and day-to-day running of a business by managing both people and business processes. Duties can include managing budgets, implementing WHS policies, recruiting and training staff, developing operations strategies, managing business payroll, and managing any business-wide changes.
Professionals in this role are responsible for more financial operational tasks, such as processing payroll, tax calculations, and bookkeeping responsibilities.
Professionals in this role have a management capacity, overseeing a department or select team within an organisation. Primary duties vary depending on the industry, but championing process improvements, overseeing facility management and compliance, and being the go-between communicator with higher and lower levels of staff are all general duties of an operations team leader.
Operations Officers coordinate daily organisational administrative processes, report to and help the Chief Operating Officer, assist in managing projects and inter-departmental collaboration to meet business objectives.
Similar to operations officers, professionals in this role handle most of the project administration and communication within the operations department. They can also have a hand in customer service and dealing with enquiries, maintaining inventory and overseeing daily administrative duties for the organisation.
Working as an office manager can see you working in a range of industries. From managing the day-to-day operations of an office to managing people and tasks, they are responsible for making the office run efficiently.
Operations assistants have administrative, customer service and basic operational duties. They can assist the Operations Manager directly, or be a support to an entire operations department.
Professionals in this role look at long-term goals and strategic business direction to form proposals and more detailed plans to achieve these goals. Strategic planning managers focus more on the overall operations of the business rather than the day-to-day activities.
Reporting directly to the CEO, the Chief Operating Officer (COO) oversee all operations of the business from start to finish. COO’s have a hand in strategic operations, and working with all department heads to ensure alignment with business objectives.
Manages the entire information management of an organisation, including IT departments and related employees. Oversees strategic decisions regarding records and information and is responsible for high-quality, efficient and secure information systems within the business to ensure peak performance.
Professionals in these management roles ensure the successful overall and day-to-day running of a business by managing both people and business processes. Duties can include managing budgets, implementing WHS policies, recruiting and training staff, developing operations strategies, managing business payroll, and managing any business-wide changes.
Professionals in this role are responsible for more financial operational tasks, such as processing payroll, tax calculations, and bookkeeping responsibilities.
Professionals in this role have a management capacity, overseeing a department or select team within an organisation. Primary duties vary depending on the industry, but championing process improvements, overseeing facility management and compliance, and being the go-between communicator with higher and lower levels of staff are all general duties of an operations team leader.
Operations Officers coordinate daily organisational administrative processes, report to and help the Chief Operating Officer, assist in managing projects and inter-departmental collaboration to meet business objectives.
Similar to operations officers, professionals in this role handle most of the project administration and communication within the operations department. They can also have a hand in customer service and dealing with enquiries, maintaining inventory and overseeing daily administrative duties for the organisation.
Working as an office manager can see you working in a range of industries. From managing the day-to-day operations of an office to managing people and tasks, they are responsible for making the office run efficiently.
Operations assistants have administrative, customer service and basic operational duties. They can assist the Operations Manager directly, or be a support to an entire operations department.
A typical day as a record or information manager will vary depending on the industry. However, you can expect it to look similar to this:
Due to the increase in digital record-keeping in almost all industries, effective record management is more vital than ever. Hybrid and work-from-home workplaces are no longer a trend but a reality that needs to be supported by access to records. Employers highly value applicants with the necessary skills to manage information management platforms and implement security protocols that are practical and effective.
Post-pandemic record keeping
A career in records and information is well-protected from the impacts of COVID-19 in the workplace. The pandemic has proven how vital it is to keep a proper record of systems and information, and the importance of strong professionals in the industry. There is also an opportunity for hybrid and remote work due to the nature of roles in this industry.
Record-keeping positions in the health industry, such as medical receptionist, are projected to grow by 2% in the next 5 years.* Medical records administrator job growth is expected to grow by 7% in the next 5 years, too. This makes it a safe career choice for those looking for long-term growth, career progression, and job security.
*Seek
Accurate record keeping
Businesses are becoming more aware of the cost of bad record-keeping. According to Business.com, document challenges account for 21.3% productivity loss*. To put a number on this, time wasted on document challenges is costing organisations almost $20K per worker, per year. (GO Nitro, 2015)
This highlights the vital importance of having a skilled, qualified records manager in a business.
*(Source: https://www.armstrongarchives.com/records-management-statistics/)
There is a range of diploma and certificate options to pick from to kickstart your career in records and information management, including double diplomas.
The most popular choice is the Diploma of Business (Records and Information Management) (BSB50120). You’ll complete highly relevant units such as BSBINS512 Monitor Business Records Systems, BSBINS601 Manage Knowledge and Information and BSBINS501 Implement Information and Knowledge Management Systems.
For those after a foot in the door into the healthcare sector, a Certificate IV in Health Administration (HLT47321) will afford you all the records and information skills you need to go straight into an entry-level position.
Some people may begin a career based on work experience alone. However, completing a qualification such as the Diploma of Business (Records and Information Management) (BSB50120) can set you up for senior roles and career progression. A diploma qualification will assist you to command a higher salary, both at the beginning of your career and into the future. Overall, it’s an excellent way to set yourself apart from other applicants and ensure you’re well versed in current industry trends.
The double diploma offering of Diploma of Business (Records and Information Management) (BSB50120) and Diploma of Practice Management (HLT57715) is an excellent way to broaden your skillset and allow for future changes in your career path.
Thanks to a large amount of crossover between the Diploma of Practice Management (HLT57715) and the Diploma of Business (Records and Information Management) (BSB50120), you can graduate with two qualifications in a much shorter time frame than if you were to complete them separately.
Develop your information management skills and become a confident records manager with essential business operations and administrative management skills in this records and information management online course.
100% Online Learning
Approx 14 -16 months part-time
Approx 12 months full-time
Health Information Manager$105,000
Records Manager$63,000
Chief Information Officer$204,000
Develop key skills in business administration, finance and communication. You’ll strengthen your ability to manage essential business operations, preparing you to move from administrative or technical roles to a leadership role in any business. The course will help you to run day-to-day operations smoothly, understand the various components of a business, and lead your team to success.
100% Online Learning
Approx 14-16 months part-time
Approx 12 months full-time
Payroll Officer$65,000
Office Manager$67,000
Business Operations Manager$100,000
We’re excited to offer students studying the Diploma of Business (Records and Information Management) (BSB50120) with CAL a FREE one-year RIMPA Student Membership.
RIMPA is the longest serving peak body for industry practitioners in the southern hemisphere representing over 2,000 professionals and organisations.
Our Real Outcomes Guarantee is our commitment to you and your career goals, ensuring that your studies will give you real-world benefits.
Our team, assessments and feedback are all focused on helping you in your career, not just completing your course. As the only RTO offering this, our guarantee is part of our ongoing work to go beyond just a piece of paper.
[My] manager explicitly told me that one of the reasons she awarded me the position was because she saw that I’d got the double diploma that I had achieved… Not because of the skills that I’d learned in my last role, but because of the skills that CAL taught me.
It’s helped me not only with just having the diploma on paper, but also enhancing those skills on the job to give you the experience that you need to move up the ladder.
We support you beyond achieving your qualifications – we want to help you be as prepared as possible for taking the next step in your career. Our Careers Hub gives you complimentary and exclusive access to resources and personalised advice from our in-house Career Coach.
My experience with Jenni the career counsellor was exceptional…The feedback was so helpful. She was encouraging too, and made me feel more sure about how to ‘sell myself’ to the target employers. I am very impressed with CAL’s careers hub – many resources that I will use. Thank you very much for your help.
– Samantha M.
Every member of our team is here to support you beyond achieving your qualifications. We want you to be as prepared as possible for taking the next step in your career. As a CAL student you’ll gain access to our Careers Hub through our online learning hub ‘Spark’.
