Business Managers within a health practice work alongside or above the Practice Manager and oversee all business decisions made from a strategic level than a day-to-day operational level. Business Managers within a health practice will have more responsibilities with overall budgeting and overseeing departmental decisions.

Practice Managers are responsible for the overall management of staff within a practice, with responsibilities in hiring, resolving employee conflicts, maintaining equipment, upholding staff training requirements, ensuring compliance in all areas, maintaining stock inventory and more. Practice Managers have more control over the operational side of the business, and will work with higher management to ensure execution and implementation of business decisions are successful.

Professionals in this role look at long-term goals and strategic business direction to form proposals and more detailed plans to achieve these goals. Strategic planning managers focus more on the overall operations of the business rather than the day-to-day activities.

Reporting directly to the CEO, the Chief Operating Officer (COO) oversee all operations of the business from start to finish. COO’s have a hand in strategic operations, and working with all department heads to ensure alignment with business objectives.

Manages the entire information management of an organisation, including IT departments and related employees. Oversees strategic decisions regarding records and information and is responsible for high-quality, efficient and secure information systems within the business to ensure peak performance.

Professionals in these management roles ensure the successful overall and day-to-day running of a business by managing both people and business processes. Duties can include managing budgets, implementing WHS policies, recruiting and training staff, developing operations strategies, managing business payroll, and managing any business-wide changes.

A Senior Medical Receptionist has responsibility over and daily management of other receptionists within a medical or allied health practice. Senior receptionists still have all clerical, administrative and customer service duties, but will also potentially manage the hours and duties of subordinate receptionists. Senior Medical Receptionists report directly to the Practice Manager of the organisation.

Manages health information such as patient information and business records. Upholds high levels of confidentiality and security protocols, Plans and implements new systems to meet the business’ needs.

Manages record systems to support the business’ management of information. Analyses existing systems, recommends improvements, and deals with the safe disposal or archiving of past data.

Professionals in this role are responsible for more financial operational tasks, such as processing payroll, tax calculations, and bookkeeping responsibilities.

Professionals in this role have a management capacity, overseeing a department or select team within an organisation. Primary duties vary depending on the industry, but championing process improvements, overseeing facility management and compliance, and being the go-between communicator with higher and lower levels of staff are all general duties of an operations team leader.

Operations Officers coordinate daily organisational administrative processes, report to and help the Chief Operating Officer, assist in managing projects and inter-departmental collaboration to meet business objectives.

Similar to operations officers, professionals in this role handle most of the project administration and communication within the operations department. They can also have a hand in customer service and dealing with enquiries, maintaining inventory and overseeing daily administrative duties for the organisation.

Working as an office manager can see you working in a range of industries. From managing the day-to-day operations of an office to managing people and tasks, they are responsible for making the office run efficiently.

Administrators are responsible for overseeing all administrative duties within a healthcare organisation, including filing, processing documents, creating spreadsheets, documentation, processes and presentations, overseeing and manage office projects and tasks, ensuring confidentiality is upheld in processing patient information and more. In the healthcare sector, administrators are absolutely essential for the successful running of the practice given the increased need for efficiency in compliance and following medical best practice.

Assists with keeping information accurate and up to date. Follows up on missing information or late forms and helps Records Managers with ad hoc information management tasks.

Operations assistants have administrative, customer service and basic operational duties. They can assist the Operations Manager directly, or be a support to an entire operations department.

Medical receptionists are essential to a healthcare team as they are responsible for initial patient interaction and customer experience in a practice. Scheduling appointments, following up on patients, ensuring documentation, payments, invoices, and all other important resources are organised and filed appropriately. Receptionists are also responsible for informing healthcare professionals and all other staff of patient or practice needs.