Business Management Courses

  • Developing networks to advance career opportunities
  • Access to education pathways to further career prospects
  • Discounted registration fees for AIOP events in Australia and globally with other selected conferences and education providers
  • Opportunity for mentor/mentee pathways
  • Exclusive member offers with partner organisations

Frequently Asked Questions about Business Management

Why study a Business Management Diploma?

A business management diploma will see you develop the key skills to land a professionally rewarding career. Upon completion of the business management qualification, you’ll understand how to plan, analyse, network, and influence. 

You also develop impeccable team-building and communication skills critical to building long-term relationships. By studying business management, you open yourself to various career paths in finance, technology, HR, marketing, and e-commerce.

Who can study Business Management?

A business management qualification and career is best suited to those with existing business experience, as well as those with a range of interpersonal and soft skills. Those with skills such as excellent people management, critical thinking, and organisation will enjoy a career in business management.

What can you do with a Business Management qualification?

With a business management degree, you will be well-equipped to gain employment as a business analyst, community manager, HR manager, or development director. If you run your own business, the learnings from this degree will help you hone your organisational and managerial skills.

How long does a Business Management course take?

A Diploma course can take approximately 12 months to complete if studying full-time, Certificate IV courses can be as short as 10 months full-time, while you should expect around 18 months to complete an Advanced Diploma. 

The duration of your qualification is also dependent on how many hours you put in each week to study, however at CAL all students are offered a generous 24-month enrolment period to complete their business management qualifications at their own pace.

Can I study a Business Management course online?

Business management courses are a perfect fit for online and self-paced study. By learning at your own pace, you’re not held back by the speed of the classroom and you have the freedom to pause and pick up your studies around your own schedule.

Whether you’re looking to upskill, change your career or kickstart a new pathway, studying business management online is a smart choice to earn the practical skills you need to excel paired with the flexibility to study when and where it suits you.

What are the best Business Management courses to study in Australia?

The best Business Management courses to study are vocational qualifications, including the Diploma of Business (BSB50120). Getting qualified with a Nationally Recognised course demonstrates a level of skill that employers can rely on, with the right combination of practical skills and interpersonal capabilities to move up the career ladder and apply your knowledge in a variety of roles and sectors relating to Business Management.

What skills will a Business Management course give me?

The business management courses are designed to equip you with technical and interpersonal skills you need to be successful in your business management career. A qualification in business management or entrepreneurship will demonstrate that you have the key skills to get ahead, including:

  • People management,
  • Strategy development, and
  • Financial literacy.
Do you need to study Business Management course to become an Office Manager?

Getting an office manager role in business management is a key first step in your career. Studying a business management course will give you the foundation skills you need to kickstart your career and apply practical skills like how to manage budgets and facilitate performance development processes straight into your job. With a few years experience, the right set of hands-on skills and a recognised business management qualification, you can look to make the move into becoming a Business Development Manager, or other managerial roles in the industry.

Do you need to study a Business Management course to become a CEO?

Becoming a CEO usually needs at least a Diploma-level qualification coupled with a few years’ experience to be taken seriously in the industry. A Business Management course will teach you the relevant technical skills and know-how like critical thinking and high-level people management, as well as the transferable people and business management skills essential for getting ahead in the business management industry. Industry experience is strongly recommended, with most professionals having two years of experience before undertaking Business Advanced Diploma.

Your future in Business Management

A business management career is a challenging but rewarding choice for those ready to upskill and step into a senior role. Becoming a business management professional will see you growing a business or organisation and keeping up with the day-to-day leadership responsibilities.

To succeed in a career in business management, you’ll need interpersonal skills such as excellent people management and communication. Business management also suits those with strong critical thinking and organisational skills and will impress employers, and see you succeed in your new role.

A qualification in business management is your first step to gaining these valuable skills and finding yourself on the right career path. Find out where a career in business management can take you.

Discover your future here

About Business Management

Is Business Operations A Good Career Choice?

What is business operations? Business operations focuses on the processes that help an organisation to run smoothly. Professionals who work in business operations are responsible for: Creating cost-effective solutions Ensuring that production and distribution processes run smoothly Align operations with a business’s vision and objectives Implementing and managing quality assurance programs Overseeing organisational change Managing stakeholders and people Transitioning from administration to operations management If you have a background in administrations, business operations is a career change you may want to consider. Those who take the initiative to convert and upgrade their skills to be valuable in a new role are the most successful at making the transition. It can seem as though the options are somewhat limited for those in an administration role. However, this is frankly not the case. One pathway many choose is a business operations career and the potential to progress into the role of operations manager. Even if you come from a different professional background, many life skills and lived experiences can translate well into business operations. What is an operations manager or administrator? The role of operations manager is broad and varied. Some duties differ depending on the field, but the overall tasks remain the same. In a day-to-day scenario, operations managers are involved in the administrative and organisational support of a business. Their job is to ensure that operations are running efficiently, allowing other areas of the business to perform at peak potential. An operations administrator’s job description will include things like: Planning, delegating and coordinating the operations of staff Formulating policies to be followed by staff Assisting with roles in human resources Overseeing the day-to-day operations of their team Finding and allocating business resources The role is diverse and isn’t considered a purely “administrative” role, but instead pulls from all departments from admin and management to purchasing and human resources. What is the Difference Between Operations and Administration? What skills does an operations administrator or manager need? There are many skills needed for this role. If you have an administration background, you will likely have some of these skills, even if they are at a foundation level. You may have also developed these skills through administrative tasks in your field, volunteer work, parenting or stakeholder management. Some of the most valuable skills are: Critical thinking. In a busy and fast-paced environment, you need to identify weaknesses and strengths in all situations quickly but effectively. You must ensure that problems are solved in a way that won’t disrupt productivity. The ability to think on your feet can be learned over time as confidence and industry knowledge is developed. Time management. As an operations administrator or manager, you must be across the schedules of yourself and your team members. You must manage time wisely and support your team to best manage their time. You will need to be effective at time management in areas like setting and running meetings, delegating tasks and ensuring punctuality. Interpersonal communication. You will need to communicate with a wide range of people, so being able to adjust the way you communicate to suit each person is imperative. Short courses with role-playing scenarios are helpful to develop your interpersonal skills. Finding a mentor in this area is also a smart career move. Budgeting and financial resource management. In a role like this, you may need to manage some financial resources of your company by setting budgets, managing expenses and negotiating supplier contracts. You will need to understand how your company manages and receives money and where money needs to be spent. An understanding of how to interpret financial accounts will be required in higher management positions. People management. A vital role in your job may be motivating people to be the best they can be. You’ll be helping direct staff in their careers and develop skills to better the way they do their job. Depending on whether your organisation has someone in the role of a human resources, you may be required to hold performance reviews and be a mediator when needed. Your Career in Business Management Do you want to learn more about business management skills employers demand, emerging job roles and salaries, and recent industry insights?  Discover your career in business management.  BUSINESS MANAGEMENT CAREER PAGE   Do you need to get a diploma to work in operations? If you think you could use some upskilling or help in developing industry knowledge, completing a qualification will give you the confidence and know-how you need to give yourself a leg up. The Diploma of Business (Operations) (BSB50120) offers you a wide range of business-related subjects to help you into a business operations career. Some of the units on offer include, but are not limited to: Business resources Lead communication in the workplace Manage meetings Develop critical thinking in others Business operational plans Is business operations right for me? Deciding on a career pathway for yourself can be challenging. A career in business operations may be right for you if: You’ve come from an administration background and are searching for your next challenge You have a foundation of skills and knowledge that you can build on to become an operations manager or administrator You have a keen interest in operations and business management A perfect place to start is with the right advice from career professionals. If you believe business operations may be the next best step for you, or if you want advice about your career, chat with one of our learning consulants on 1300 907 870.   Discover your career in business operations Explore courses designed to help you take your career to the next level! If you’re ready to expand your career, business operations and administration courses can help make that happen. View courses

What is the Difference Between Operations and Administration?

Almost half a million Australians are employed in the administrative and support services sector. Their average age is 41, and they represent 3.5% of the entire workforce. Many have an eye to the future and are considering moving into the field of business operations. The difference between operations and administration is slight, but administration focuses on a specific area of running a business, which are the supporting administrative tasks in budgeting, spreadsheet and document creation, office projects and tasks, customer service responsibilities, filing, running administrative software systems and more. Professionals in operations have ‘umbrella management’ where they look after and are closely involved with the administrative functions of a business, but are also involved in bringing other department’s activities to align with business goals, both short and long-term. This means being across the activities of finance, sales, customer service or front-facing departments, marketing and others. In many ways, it’s a natural career progression since both roles require similar competencies. An operations manager with a background in administration will rely upon management, communication, and leadership experience. They need to bring to the operations role an ability to think ‘outside the square’ to solve both technical and broader problems. It was found in a recent global survey that 77% of CEOs were focused on operational efficiencies as the main driver of future revenue growth. Click To Tweet What do you do in business operations? A business operations manager’s workplace can be just about anywhere, from office buildings to hospitals to warehouses or restaurants. Creating cost-effective solutions and ensuring that production and distribution processes are as smooth as possible are day-to-day responsibilities. However, operations managers also need to keep an eye on the bigger picture, such as implementing and managing quality assurance programs and overseeing organisational change, such as implementing new computer systems. Other tasks include setting budgets, recruiting and managing staff, ensuring OHS policies are adhered to, and constantly analysing all processes. In a nutshell, efficiency and product management are at the core of a successful operations managers’ job description. Of course, excellent communication skills are needed to deal with and manage staff in multiple locations and divisions. Critically, the right qualifications will help open the door to this varied and exciting career. How do I get into business operations? A recent global survey found 77% of CEOs were focused on operational efficiencies as the main driver of future revenue growth. Therefore, the operations manager in charge of ensuring these efficiencies is highly valued, in demand, and likely to attract a good salary. The question is, where to start on a career path to operational management? Certainly, broadening your workplace experience helps, as an operations manager can also be known as a ‘jack of all trades’. An administration background is very advantageous, but equally so is knowledge relating to how different departments within a business work. Understanding the strengths and weaknesses of as many departments or divisions as possible is important in driving efficiencies. Core management skills are increasingly necessary as a global marketplace becomes more complex. The modern-day operations manager must balance both technical and business-specific factors when performing their role. Exposure to different aspects of a business will serve well in this kind of role. How can business operations benefit my career? A diverse business background is an ideal platform for a career in operations management. Once you have a role in business operations, you will gain valuable skills to prepare you to continue climbing the career ladder if that is what you want. Exposure to different aspects of a business will help you understand the processes and find solutions to make the business productive and cost-competitive. These skills are interchangeable across organisations and sectors. From health care to manufacturing to hospitality and tourism, all companies and sectors seek managers with solid business experience. If you are interested in starting a business of your own, then a background in business operations will prepare you with realistic expectations of the work involved. A solid skillset of administrative and operational skills will give you a leg up for business success. What are the best industries for operations managers? While we’ve established that virtually any business can benefit from good operations, some are even better suited, particularly due to changes demanded by the COVID-19 pandemic. Five of these industries are: eCommerce The sudden impact of the pandemic on eCommerce was staggering in its’ scale. Smart business owners quickly transitioned from shop front to online models, creating a need for experts to develop solutions for everything from software and production and staff to logistics. Education The multi-faceted nature of balancing the needs of students, teachers/lecturers, supplies and even landscaping is the perfect fit for an operations managers’ adaptable and problem-solving approach. Retail Retail is the perfect environment for someone with good operations management skills. Responsibilities include production source management, ensuring supply chains are working and keeping the customer happy. Health care Health care workplaces can feature thousands of staff, complex health delivery models and large scale supply chains where the smallest efficiencies can save millions of dollars. For many, this is an operations managers’ dream job. Hospitality Driving efficiencies in the cut-throat hospitality industry can mean the difference between success and failure. A good operations manager will seamlessly integrate suppliers with stock levels and staff with software to ensure everyone can do their job quickly and efficiently, leading to high levels of customer satisfaction. How to make a start in business operations Of course, planning your career transition is key to its’ success. Here are a few ways to start: Put your hand up for operations scenarios in your current role, which might catch the eye of anybody recruiting for an operations manager, either within or outside your current workplace. In your next performance review, highlight what extra value you bring to your administration role, whether it’s an ability to problem-solve or a track record of willingness to expand your skills. Use your networks, and make your ambitions known. Most importantly, ensure you get the right qualifications, so a potential employer understands the seriousness with which you’re considering a career change. Completing a

How To Get A Job From A Business Diploma

Every day across Australia, about 2.3 million businesses engage in the marketplace. Almost 900,000 of these employ at least one person, apart from the owner. All these businesses are trying to carve a niche and profit in a competitive market. Many businesses will also require a manager with business qualifications to succeed. It doesn’t matter if you’ve invented the best widget ever – without the knowledge to market and sell your goods or services (which you can attain through a qualification), you won’t get very far. Business diploma outcomes The long-term value of the Diploma of Business (Leadership) (BSB50120) means that you don’t need to set aside four years (part-time) and an average of nearly $50,000 to complete a Master of Business Administration (MBA) degree to succeed in the marketplace. Online diplomas in business, business operations (and administration), and leadership management can be undertaken in less time than an MBA, for a fraction of the price. You can complete the diploma at your own pace, but most importantly, you’ll be job-ready from the moment you graduate. As a bonus, the list of jobs you qualify for will be virtually endless. What doors will a business diploma open for me? The demand for graduates with business-related diplomas is high. For example, hundreds of retail store manager jobs are vacant in Australia at any given time. The average salary is $60,000 and a business diploma or business operations diploma is a great starting point. A personal assistant can expect an average annual salary of $72,000 – a smart way to see a solid return on the qualification investment. A role such as business development manager attracts salaries over $100,000, well above the average wage. By completing your Diploma of Business (Leadership) (BSB50120) before or after you commence work in a related field, you open the door to hundreds of career opportunities. By studying online, you can be qualified after just 12 months, while getting all the support you need. These benefits are available at less than a tenth of the average price of an MBA, plus you’re job-ready far earlier. Download our FREE 'Your Career in Administration and Operations' Guide Find the latest information in our eBook about a career in administration and operations, including current job opportunities, skills you need, salary information and more. DOWNLOAD MY FREE GUIDE Are business diplomas valuable in today’s job market? In 2019, ASIC reported an 11.2% increase in companies entering administration. Even though opportunities vary, today’s marketplace is far more disparate and complicated than ever. For example, the retail market (which employs almost 1.3 million Australians) is having a tough time. Given this environment, imagine how valuable a Diploma of Business (Operations) (BSB50120) could be in the long term. The College for Adult Learning’s online diplomas offer real-world case studies, giving you the skills to identify and act on problems and opportunities. A business administrator oversees all aspects of an organisation’s work, from hiring, budgets, human resources, training, and overseeing rosters. The diploma’s value is in imparting creative thinking skills that can overcome the typical challenges facing all types of industries. The business diploma outcomes are positive in that you’ll be job-ready quicker and won’t risk being overqualified for positions that don’t require a degree. Remember that the value of your business or business operations diploma will help you enter the workforce at a higher wage bracket. Your higher income can even help pay for further study later on if you desire. The time for leadership is now A LinkedIn survey discovered that almost 70% of Australian and New Zealand human resources leaders say it’s difficult to fill leadership positions. In most circumstances, they couldn’t see the situation improving before a year at the earliest. There’s a gap in the market for good leaders and a leadership management diploma offers a great starting point to help overcome this hurdle in the workforce. Leadership management diploma outcomes The leadership management diploma outcomes are both valuable and varied. You’ll learn the ins and outs of business protocols and processes and better understand how to promote productivity. All businesses benefit from having better leaders, whether the workplace has two or 2,000 employees. You can make it easier and more convenient by learning these skills online. Once completed, a Diploma of Leadership Management (BSB50420) can be your ticket to a valuable and satisfying role in helping shape the workplace of the future. Undertaking two of the three courses (Business, Business Operations or Leadership Management) as a double diploma can have advantages beyond the sum of their parts. Ultimately, you get to choose your diploma(s) based on the time you have available, where your interests lie, and where you want to start and progress in the workforce. The choice is flexible and entirely yours – and that’s the most valuable outcome. The BSB training package has undergone a review and overhaul from PWC and AISC. In October 2020, the new Diploma of Business (Operations) (BSB50120) course was announced, superseding and expanding on the older Diploma of Business Administration (BSB50415). The Diploma of Business (Operations) (BSB50120) focuses on business operations, particularly key transferable skills in business administration, finance and communication, to create a more holistic and future-focused business qualification. Learn more about the Diploma of Business (Operations) (BSB50120) here. Match Your Strengths to the Right Diploma

business manager leading team

How to Transition from Administration to Business Management

Many people in administration or finance roles reach a point where they are looking for more from their career. For example, you may aspire to run your own business or manage someone else’s. Business management skills are essential to success in most professions and industries. Why career change to business management? Benefits and motivation for progressing from office administration or finance into business management include: Challenge. Added responsibility offers challenges and variety in your position, making work more engaging and enjoyable. Increased salary. Management positions offer better salary opportunities in most industries. Job satisfaction. When you are challenged, engaged and well-paid, you are more likely to be satisfied and content in your career. Career advancement. Business management gives scope for career opportunities and transferable skill sets within any organisation. How to make the transition to business management 1. Networking Everyone you meet is part of a potential business network. Therefore, networking can have unlimited benefits for your career. Attend networking events run by local councils or organisations like Rotary to establish an avenue to build business relationships. For women, there are excellent female networking organisations like Business Chicks which run regular networking events. Through networking, volunteering or friendship groups, you may find a business mentor to bounce ideas off, discuss management issues, or help guide your career in the right direction. You might have more than one mentor, as different people have different experiences and opinions to offer. 2. Business books and podcasts Read relevant business books and search online for podcasts that are relevant to the type of management skills you need. Listen to experienced business people tell their stories of what worked or failed for them in business. Use tips from their business management journey to help you transition successfully to management. Every failure in business is an opportunity to learn, so make sure you listen to those who will communicate their ups and downs in business. For example, Mark Bouris ‘Mentored’ series and Janine Ellis ‘Superwomen we ain’t” (iTunes) are two very experienced and successful business people who have informative free podcasts. Download our FREE 'Your Career in Business' Guide Find the latest information in our eBook about a career in business, including current job opportunities, skills you need, salary information and more. DOWNLOAD MY FREE GUIDE   3. LinkedIn LinkedIn has become an effective, professional way to follow companies and people in your industry. Job opportunities are often advertised through LinkedIn first and recruiters now actively approach potential candidates through search criteria. Top LinkedIn tips: Keep your LinkedIn profile up-to-date with relevant keywords Display a professional-looking profile photo – a head and shoulders shot is best Update your profile URL to contain just your name and remove random letters and numbers Take advantage of the daily business news on LinkedIn and make regular comments Join relevant groups in management or industry areas, then follow and participate in online discussions Connect with people you know or have met by sending them a connection request with a note explaining how you know them and/or why you’d like to connect 4. Volunteering An effective way to develop skills and network while you transition to management is volunteering outside of work at your local kindergarten, school, community centre, or sporting club. Joining a committee or managing a sporting team can help develop the people and management skills required in a new management role. Meeting and working with people in this volunteer capacity will also help improve your communication skills. Include key volunteer roles on your CV and LinkedIn profile as relevant experience. 5. Upgrade qualifications An important way to transition to business management is to undertake a qualification in business management, such as an online Diploma of Leadership & Management (BSB50420) or a Diploma of Business (Leadership) (BSB50120). Both courses are relevant and beneficial for transitioning into a management career or running a business. These qualifications also provide skills to help you: Ground yourself in emotional intelligence Ensure effective workplace relationships Learn how to lead and manage teams Recruit new staff members Manage performance and employee relations If you have limited experience in business and management, this would be a beneficial way to gain the necessary training and skills to fast-track your management career. Act now, and you will be one step closer to your dream management job and a more fulfilling career. The entire BSB training package has undergone a review and overhaul from PWC and AISC. In October 2020, the new Diploma of Business (Operations) (BSB50120) course was announced, superseding and expanding on the older Diploma of Business Administration (BSB50415). The Diploma of Business (Operations) (BSB50120) focuses on the operations of a business, particularly key transferable skills in business administration, finance and communication, to create a more holistic and future-focused business qualification. Learn more about the Diploma of Business (Operations) (BSB50120) here. Your Career in Business Management Do you want to learn more about business management skills employers demand, emerging job roles and salaries, and recent industry insights?  Discover your career in business management.  BUSINESS MANAGEMENT CAREER PAGE

Is Administration A Good Career?

Have you ever wondered: is administration a good career? If you’re looking for a rewarding career path, business administration is a popular field that offers a wide range of opportunities and can lead to a fulfilling and lucrative career. From job stability to growth potential, there are many reasons why a career in business administration can be a smart move.  Administration earning potential Administrators earn competitive salaries and have plenty of opportunities for career advancement. The demand for business admin continues to surge, with the administrative and support services industry expected to grow by 6.4% by 2026.  With a Diploma of Business (Operations) (BSB50120), you can work in many senior-level administration positions. These include operations administrator, office manager, senior project administrator and payroll officer. Operations administrator Salary: $68,000 An operations administrator is responsible for overseeing the day-to-day operations of a company or organisation. They work to ensure that business processes run smoothly and efficiently, with the ultimate goal of maximising productivity and profitability. Operations administrators are typically involved in a variety of tasks, such as managing staff and overseeing production processes. They can also be involved in the budgeting and financial management of a business.  Office manager Salary: $74,000 An office manager is responsible for overseeing the administrative tasks that keep an office running smoothly. They are typically in charge of managing office operations, coordinating schedules, and organising office resources, such as supplies and equipment. Office managers can also be responsible for managing staff, delegating tasks, and providing support to other members of the team. Additionally, an office manager may be responsible for managing relationships with clients, vendors, and external stakeholders.  Your Career in Administration and Operations Do you want to learn more about business administration and operations skills employers demand, emerging job roles and salaries, and recent industry insights?  Discover your career in administration and operations.  ADMINISTRATION CAREER PAGE Senior project administrator Salary: $86,000 A senior project administrator is a high-level professional who is responsible for overseeing the administration of large and complex projects. They work closely with project managers, team leaders, and other stakeholders to ensure that all aspects of a project are executed smoothly and efficiently. Senior project administrators typically have a wide range of responsibilities, including project planning, budget management, resource allocation, risk management, and stakeholder engagement. They play a critical role in ensuring projects are delivered on time.  Payroll officer Salary: $78,000 A payroll officer is a professional responsible for ensuring that employees are paid accurately and on time. They work within an organisation’s finance department and are responsible for processing payroll data, calculating wages and deductions, and ensuring compliance with relevant legislation and regulations.  Transferable skills for administrators One of the biggest advantages of a career in business admin is the transferable skills you acquire. These skills can be applied to a variety of industries, making you a valuable asset to any organisation. Some of the key transferable skills include communication, problem-solving, critical thinking, leadership, and project management. Whether you work in finance, healthcare, or technology, these skills will help you succeed and advance in your career. Download our FREE 'Your Career in Administration and Operations' Guide Find the latest information in our eBook about a career in administration and operations, including current job opportunities, skills you need, salary information and more. DOWNLOAD MY FREE GUIDE Administration career growth A career in business administration offers a wide range of opportunities for career advancement and growth. With a solid foundation in business principles and practices, you can pursue a variety of roles in different industries, from finance and marketing to human resources and operations management.  As you gain experience and expertise, you can move up the ranks within your organisation or seek out new challenges and opportunities with other companies. Because of your administrative transferable skills, you can often begin in entry-level positions and work your way into a more niche area depending on your studies and skillset.  Increasing use of administration technology In today’s digital age, technology plays an increasingly important role in the business world. As such, business administrators who want to grow their careers need to be proficient in using various technological tools and platforms. This includes software and applications for data analysis, project management, customer relationship management, and communication tools such as email and video conferencing.  By understanding how to use tools for administration, business administrators can streamline their workflows, automate routine tasks, and gain insights into key business metrics. All of this can help them become more efficient and effective in their roles. What courses can you study for a career in administration? Choosing the right qualification for your career in administration will depend on your experience and future career goals. For a well-rounded understanding of the administration processes and operations that go into running a business, a Diploma of Business (Operations) (BSB50120) can teach you the fundamental skills you need. From the diploma qualification, you can take your expertise and skills and go into a specific area of administration and operations. Some may pivot into a healthcare administration position, such as a practice manager or medical receptionist. A Certificate IV in Health Administration (HLT47321) can provide you with the basic knowledge and understanding to utilise your existing admin skills in a health practice setting.  Another common administration career pathway is into human resources by gaining a Diploma of Human Resource Management (BSB50320). Human resource manager duties include payroll, hiring new staff, resolving staff complaints, organising staff events, and many other administration responsibilities.  Business admin is a role that can give a lifetime of value and job satisfaction. Experience and formal qualifications are the keys to long-term career success in your chosen administration pathway.   Discover your career in administration Explore courses designed to help you take your career to the next level in business administration and operations! If you’re ready to take your administration career to the next level, a Diploma of Business (Operations) (BSB50120) will make that happen. View Diploma of Business (Operations)

Meet your Learning Coaches

Kerri Waddell
Head Coach: HR, Business, Administration and Management

Kerri is a Learning and Development (L&D) professional with 21 years of experience in the field. She has a holistic understanding of the L&D function. She has a broad range of skills, knowledge and capabilities related to organisational training and assessment delivery, training needs analysis, training program development, training procedures development, L&D planning and reporting, staff development, leadership/management, performance management, HR functions and project management.

Kerri’s personal educational philosophy is to make a positive difference to the professional and personal lives of people through learning. She likes to assist people to be the best they can be by helping them to believe in their own abilities. She is truly passionate about helping people to learn, grow and achieve!

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I thoroughly enjoyed the course and would happily recommend to anyone who is in a leadership role.

Lee Hartwell

It covered all topics. Talent management, operations, leadership and metrics. Great overview issues in work place discussion. Great output.

Lenny Ewers

It was really great to be able to complete my Diploma at my own pace and I received excellent support from my CAL coach.

Kylie Jarvis

Very practical and useful information that is directly related to the workplace.

Angela Henderson

There are no other RTO's where you can do this and undertake work at your own pace in your own time. 

Shannon Watkins

Thank-you to the CAL team for providing me with a flexible learning environment that would fit around my working commitments.

Joshua Polkinghorne