Student Documents

Complaints Form

The College for Adult Learning approaches complaints as an opportunity to improve services and communication. Accordingly, all complaints will be dealt with in a responsive, timely manner that recognises the rights and responsibilities of individuals and recorded in line with appropriate legislation.

View our Complaints Policy here

Request Access to Training Records

To ensure that complaints are dealt with in a responsive, timely manner, that recognises the rights and responsibilities of individuals and recorded in line with appropriate legislation

Appeal an Assessment

A formal appeal should only be lodged after you have discussed your concerns with your assessor and given them time to review your evidence. Depending on the circumstances, your assessor may take the opportunity to invite another assessor to re-assess your work.

View our Appeals Policy Here

Unique Student Identifier Policy

Outlines the objective of the Unique Student Identifier (USI) and ensures that The College for Adult Learning meets the requirements of the Student Identifier Act 2014 and the VET Regulator

Assessment Appeals Policy

To ensure that The College for Adult Learning manages requests for review of a decision, including assessment decisions, made by The College for Adult Learning.

Complaints Policy

To ensure that complaints are dealt with in a responsive, timely manner, that recognises the rights and responsibilities of individuals and recorded in line with appropriate legislation

Confirming Student Identity Policy

In order to ensure privacy laws are adhered to, and student confidentiality is maintained, CAL confirms student identity prior to discussing/confirming anything related to a student or making any changes to a student’s record.

Deferral Policy

A student’s enrolment and/or payments can be deferred under certain circumstances. This policy outlines the rights of all CAL students to defer their studies and payments.

Issuing AQF Qualifications Policy

To ensure all students who undertake a program of study with CAL are issued the correct certification in a timely manner and in accordance with the requirements of the Training Package and VET Quality Framework.

Language, Literacy and Numeracy Policy
and Procedure

Outlines The College for Adult Learning’s practice to identify and assist Vocational Education and Training students who have Language, Literacy and Numeracy issues.

Reasonable Adjustment Policy and Procedure

Outlines The College for Adult Learning’s approach to the disability standards of education.

Recognition of Prior Learning Policy

To Ensure that The College for Adult Learning accepts and provides credit to participants for Units of Competency and/or Modules where these are evidenced by other RTOs or authenticated VET Transcript

Records Management Policy

To ensure that The College for Adult Learning maintains records in a manner that ensures their accuracy and integrity.

Student Conduct Policy and Procedure

To ensure that the study and the physical and virtual work environment at The College for Adult Learning is conducive to productive learning through specifying guidelines for appropriate conduct.

Student Selection and Enrolment Policy and Procedure

Outlines the organisation framework and general principles for the selection and enrolment of all students of The College for Adult Learning.

Privacy Policy

This policy details how The College for Adult Learning complies with all relevant Privacy legislation.

Plagiarism Policy

This policy seeks to encourage ethical conduct and to inform staff and students about CAL’s standards of academic conduct.

Access and Equity Policy

This policy is used to integrate access and equity principles into all training and assessment activities The College for Adult Learning conducts or is conducted on its behalf.

Assessment Fast Track Policy

If a student possesses a good deal of prior knowledge but is not in a position to undertake assessment via RPL, CAL may offer reasonable adjustment in the form of fast-tracking the content and assessment process.

Assessment Policy

This policy was established to support the Australian Skills Quality Authority (ASQA) standards for Registered Training Organisations (RTOs) 2015.