Student Documents

Find the policies, processes and resources you need right here.

Student Handbook

This Student Handbook contains important information about The College for Adult Learning, including the services we provide and the responsibilities of both students and staff. It also contains information about relevant policies and procedures

Download Student handbook

Language, Literacy and Numeracy

Language, Literacy and Numeracy Policy
and Procedure

Outlines The College for Adult Learning’s practice to identify and assist Vocational Education and Training students who have Language, Literacy and Numeracy issues.

Enrolment and Onboarding

Student Selection and Enrolment Policy and Procedure

Outlines the organisation framework and general principles for the selection and enrolment of all students of The College for Adult Learning.

Student Wellbeing Support Policy

This policy outlines how CAL identifies, supports, and refers students who may be experiencing personal, emotional, or academic challenges, in alignment with the Standards for RTOs 2025.

Training Support Services Policy

This policy ensures that all learners at CAL are provided with equitable access to appropriate training support services to enable them to successfully complete their training and assessment.

Real Outcomes 

Overview of the Real Outcomes relating to the students of The College for Adult Learning.

Issuing AQF Qualifications Policy

To ensure all students who undertake a program of study with CAL are issued the correct certification in a timely manner and in accordance with the requirements of the Training Package and VET Quality Framework.

Unique Student Identifier Policy

Outlines the objective of the Unique Student Identifier (USI) and ensures that The College for Adult Learning meets the requirements of the Student Identifier Act 2014 and the VET Regulator

Reasonable Adjustment Policy

Outlines The College for Adult Learning’s approach to the disability standards of education.

Issuing ILP Policy

The College for Adult Learning (CAL) supports students learning by issuing each student with an Individual Learning Plan (ILP) as a guide to study progression.

Course Deferral Policy

The purpose of this policy is to provide fair and reasonable guidelines for deferment of the course to students undertaking studies with CAL.

Financial Aid Policy

The purpose of this policy is to provide fair and reasonable guidelines for students who require financial aid while undertaking their studies with CAL.

Course Extension Policy

The purpose of this policy is to provide fair and reasonable guidelines for granting extensions of study to students undertaking studies with CAL.

Transition to New Training Products Policy

The purpose of this policy is to ensure CAL delivers the most current qualification and learners are transferred into replacement training products, where a training product on its scope of registration is superseded.

Course Transfer Policy

The purpose of this policy is to provide reasonable opportunities for students to reorient their study program after enrolling with CAL. The policy ensures that course transfers are carried out in a timely manner bearing in mind the best interest of the student.

Withdrawal and Cancellation

Course Withdrawal Policy

This policy is to support the fair assessment and processing of formal withdrawal from studies with College for Adult Learning (CAL).

Refund and Cancellation Policy

The purpose of this policy is to implement a structured approach for students who need to withdraw from the course and cease payments or, request refunds, due to hardship.

Approval for Third-Party Reporter Form

In order to use your own workplace for your unit assessment task/s, you will need to nominate a supervisor. Once completed, send the form to your coach/assessor for endorsement.

Assessment Policies and Forms

Appeal an Assessment

A formal appeal should only be lodged after you have discussed your concerns with your assessor and given them time to review your evidence. Depending on the circumstances, your assessor may take the opportunity to invite another assessor to re-assess your work.

View our Appeals Policy Here

Assessment Policy

This policy was established to support the Australian Skills Quality Authority (ASQA) standards for Registered Training Organisations (RTOs) 2015.

Assessment Appeals Policy

To ensure that The College for Adult Learning manages requests for review of a decision, including assessment decisions, made by The College for Adult Learning.

Academic Integrity and Plagiarism Policy

This policy seeks to encourage ethical conduct and to inform staff and students about CAL’s standards of academic conduct.

Assessment Validation and Moderation Policy

To ensure the integrity, consistency, and continuous improvement of CAL’s assessment system through a structured approach to validation and moderation.

Training and Assessment Strategy Policy

This policy ensures that all training and assessment strategies (TAS) developed and implemented at The College for Adult Learning (CAL) are aligned with the training package requirements, industry expectations, and the Australian Qualifications Framework (AQF).

Validator Qualification and Declaration Policy

To ensure all validators engaged by CAL are appropriately qualified, independent, and competent to participate in assessment validation activities.

Recognition of Prior Learning

Recognition of Prior Learning Policy

To Ensure that The College for Adult Learning accepts and provides credit to participants for Units of Competency and/or Modules where these are evidenced by other RTOs or authenticated VET Transcript

Student Conduct Policy and Procedure

To ensure that the study and the physical and virtual work environment at The College for Adult Learning is conducive to productive learning through specifying guidelines for appropriate conduct.

CAL Study Group Code of Conduct

The College for Adult Learning (CAL) wants to promote a friendly, informative and enjoyable online experience for members of student study networking groups.

Discrimination and Harassment Policy

Create and maintain a safe, inclusive, and respectful environment for all students, staff, and stakeholders of The College for Adult Learning.

Diversity and Inclusion Policy

To affirm The College for Adult Learning’s (CAL) commitment to providing an inclusive, respectful, and equitable learning and working environment for all students, staff, and stakeholders.

Workplace Health and Safety Policy

CAL is committed to providing a safe and healthy environment for its employees, contractors, clients, and the public.

General Feedback Form

If you’d like to leave general feedback about any aspect of your studies or experiences with CAL, please follow the link below. You can elect to remain anonymous when giving feedback.

Complaints Form

The College for Adult Learning approaches complaints as an opportunity to improve services and communication. Accordingly, all complaints will be dealt with in a responsive, timely manner that recognises the rights and responsibilities of individuals and recorded in line with appropriate legislation.

View our Complaints Policy here

Feedback and Complaints Policy

To ensure that complaints are dealt with in a responsive, timely manner, that recognises the rights and responsibilities of individuals and recorded in line with appropriate legislation

Financial Aid Policy

The purpose of this policy is to provide fair and reasonable guidelines for students who require financial aid while undertaking their studies with CAL.

Refund and Cancellation Policy

The purpose of this policy is to implement a structured approach for students who need to withdraw from the course and cease payments or, request refunds, due to hardship.

Prepaid Fees Policy

To ensure CAL manages the collection and protection of student fees in accordance with the Standards for RTOs 2025 and relevant tuition protection legislation.

Request Access to Training Records

To ensure that complaints are dealt with in a responsive, timely manner, that recognises the rights and responsibilities of individuals and recorded in line with appropriate legislation

Data Privacy and Record Keeping Policy

To ensure that The College for Adult Learning maintains records in a manner that ensures their accuracy and integrity.

Privacy Policy

This policy details how The College for Adult Learning complies with all relevant Privacy legislation.

Student Information Management Policy

To ensure the secure collection, management, use, and storage of student information in compliance with the Standards for RTOs 2025 and relevant privacy legislation.

Record Retention and Archiving Policy

To ensure CAL retains, stores, protects, and securely disposes of records in compliance with the Standards for RTOs 2025, national data legislation, and organisational accountability.

Training Product Management Policy

The purpose of this policy is to ensure that The College for Adult Learning (CAL) only delivers training products that are current, compliant, and within its approved scope of registration.

Industry Currency Policy

To ensure that all CAL trainers and assessors maintain current industry skills and knowledge relevant to the training products they deliver and assess.

Industry Engagement Policy

To ensure CAL actively engages with industry stakeholders to inform the design, delivery, and evaluation of training and assessment practices.

Marketing and Advertising Policy

To support the Australian Skills Quality Authority (ASQA) Outcome Standards for Registered Training Organisations (RTOs) 2025, in accordance with the National Vocational Education and Training Regulator Act 2011, VET Quality Framework and associated legislative instruments.

Change of Scope Policy

To ensure CAL manages applications to add or remove training products from its scope of registration in a compliant, strategic, and quality-assured manner.

Notification of Material Changes Policy

To ensures that CAL meets its regulatory obligation to notify the VET regulator of any material changes or significant events that may affect the organisation’s operations, compliance status, delivery of training and assessment, or student outcomes.

Third-Party Management Policy

This policy ensures that all third-party arrangements for the delivery of training, assessment, or related services are compliant with regulatory requirements, clearly documented, regularly monitored, and consistently aligned with CAL’s quality standards and student outcome expectations.

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