HLT57715

Diploma of Practice Management (HLT57715) Online

  30-Day Risk Free Guarantee

  One-on-one Expert Tutor Support

  100% Flexible Online Learning

Begin managing medical practices

The healthcare sector needs great Practice Managers to build and lead teams, effectively driving improvements and stepping up to be a key decision maker – all while maintaining patient satisfaction and outcomes and delivering excellence in healthcare. The Diploma of Practice Management will equip you with skills in leadership, compliance, planning and human resources. This qualification is relevant to those in medical practices, dentistry, chiropractors, rehabilitation, and aged care, just to name a few.

Conveniently study at your own pace, with a generous 24-month enrolment period and no scheduled tutorials to attend.

Partnering with our Learning Coaches for one-on-one support, we’ll guide you through the course and provide you with the keys to your own success.

Get started today and try us out risk-free for 30 days*.

  • 100% online, self-paced study,
  • Study for how long you want, when you want,
  • Fit your study time around your lifestyle – not the other way around,
  • No need to attend scheduled classes or tutorials,
  • No strict or unreasonable deadlines to meet,
  • Payment plans that can be tailored to your budget,
  • Generous 24-month enrolment period, with free course extension and deferral options.

Real Outcomes Guarantee (Ribbon)

Real Outcomes Guarantee

  • 96% of our students surveyed said they achieved their study goal - you can too.
  • Our commitment to helping you achieve real-world results.
  • Receive two FREE short courses for furthering or achieving your goals.
Nationally Recognised Training
Australian Qualification Framework

TIMEFRAME

Part-Time: Approx. 16-18 months
Full-Time: Approx. 12 months

Generous 24-month enrolment period

PAYMENT OPTIONS

Flexible Plans: Starting from just $57/wk
Upfront Discount: Only $3995*

Save up to 10.1%** when you pay a $1495 upfront deposit

UNITS

Core: 15 Units

Content created in partnership with industry leaders

Get your Course Guide Apply to enrol

Course Details

Units

Get job-ready with industry relevant units designed to help you succeed

As a result of completing your Diploma of Practice Management, you’ll be able to confidently apply a range of core people management skills and strategies, based on the following accredited units of competency:

There are 15 required units of competency.

Manage Healthcare Practice Systems
CODEPROGRAM
HLTADM004Manage Health Billing and Accounting System
BSBINM501Manage an Information or Knowledge Management System
Manage Safety Policies for Healthcare Practices
CODEPROGRAM
CHCLEG003Manage Legal and Ethical Compliance
HLTWHS004Manage Work Health and Safety
HLTINF003Implement and Monitor Infection Prevention Control Policies and Procedures
Manage Operational Aspects of a Practice
CODEPROGRAM
BSBMGT517Manage Operational Plan
BSBFIM501Manage Budgets and Financial Plans
BSBSUS501Develop Workplace Policy and Procedures for Sustainability
BSBRSK501Manage Risk
Manage and Promote Staff Performance
CODEPROGRAM
BSBWOR502Lead and Manage Team Effectiveness
BSBMGT502Manage People Performance
BSBWRK510Manage Employee Relations
Manage Appropriate Communication and Service
CODEPROGRAM
BSBCUS501Manage Quality Customer Service
CHCDIV001Work with Diverse People
BSBMED301Interpret and Apply Medical Terminology Appropriately

Duration

Our courses are 100% online and are self-paced.

This means you can choose to study on a more intense time schedule, or just fit it around your lifestyle when you can.
The course can be completed in as little as 12 months with a full-time study load or in 16-18 months on a part-time study load, but we allow a generous 24-month standard course enrolment duration.

We provide engaging tutorials, industry-relevant assessments and work-ready learning outcomes.

  • Complete the course your way – at your own time, pace and convenience
  • You win from the start with no classes, no rush hour dash or parking hassles
  • Tutorials are easily navigated and the order can be adapted to your priorities
  • Unit quizzes serve to demonstrate knowledge obtained
  • You receive a personal learning plan and regular feedback and personal assistance from our experienced facilitators
  • Learning occurs on the job and you can apply your knowledge while you study for immediate results

Depending on your current skills and amount of experience you have, you may qualify for Recognition of Prior Learning and be eligible for course acceleration.

Study Pathways

Get ahead in your career

With a strong foundation in administration and managerial skills, the most common career advancement path for Practice Managers is the role of Business Manager, attracting salaries of up to $130,828 and leading into higher managerial and executive roles within the business.*

Entry & Study Requirements

There are no formal prerequisite study requirements

In order to succeed in our online qualifications, our students are required to:
  • Be 18 years or older at the time of registration
  • Demonstrate the required level of competency in English language, literacy and numeracy skills
The required level of competency in English language, literacy and numeracy skills for Diploma and Certificate IV qualifications is ACSF Level 3.To ensure you have the ACSF skills necessary to commence study with us, you may be required to completed a language, literacy and numeracy test if English is not your first language and you do not hold any nationally recognised Australian qualifications.Upon enrolment, all students will also be assessed over time by their learning coach for their language, literacy and numeracy skills. Where these levels fall below the requisite ACSF standard for the qualification, the coach will advise the student of the remedial options open to them. This may involve additional support or withdrawal of enrolment and refund of fees paid.While there is no formal prerequisite study required to enter this qualification, it is beneficial for students to have some relevant industry experience to assist with the learning application required for this course. This may have been obtained through formal and/or informal training, work experience and life experience.Please refer to the relevant CAL Policies and the Student Handbook for full details of the entry-level requirements procedure.

Technical Requirements

You will need regular access to a laptop or desktop computer with the following:
  • An adequate and reliable internet connection,
  • At least the equivalent of Microsoft Office or Office for Mac, with word-processing capabilities and spreadsheets,
  • A PDF Reader installed,
  • Full permissions to install and access third-party software as required.
You will also need regular access to a laptop, desktop computer or device with an adequate camera to undertake video calls for assessments as required.Typically, we recommend using a laptop or desktop computer with the latest version of Chrome. Please check to ensure your device/s align with the system requirements for our major services:

Recognition of Prior Learning

Get credit for demonstrated skills and knowledge

If you have extensive experience in the industry with a high level of knowledge, competency and ability, you may be eligible for RPL.
This process may enable you to get unit credits for competencies you’ve already demonstrated so you can fast-track your qualification.

Learn more about Recognition of Prior Learning here or contact us to see what you might qualify for.

Fees & Payment Options

CAL Offer flexible payment plans to suit any budget

At The College for Adult Learning, we understand that not all students are in a position to pay for their studies upfront. For this reason we offer flexible weekly or monthly payment plans that can suit any lifestyle or budget.

Payment PlanPayment AmountPayment Plan LengthTotal Amount Paid
Discounted Upfront Fee*$1495 + $147.05/moUpfront Deposit + 17 Months3995
6 x Monthly Payments$6996 Months$4194
12 x Monthly Payments$36012 Months$4320
52 x Weekly Payments$8412 Months$4368
18 x Monthly Payments$24518 Months$4410
78 x Weekly Payments$5718 Months$4446

*Please note: The College for Adult Learning’s obligations as an RTO include taking actions to protect your fees. These protections exist to ensure that you can enrol with confidence. The principal protection which is provided to you is a pre-paid fee limit; CAL will never require you to pay more than $1,500 in advance and will never allow your advance payment balance to rise above $1,500.

**In conformance with the protections and to make our course fees more accessible to our students, you will only be required to pay $1495 at the time of registration, with a $147.05 recurring monthly payment debited for the next 17 months, equalling a total fee of $3994.85.

This amounts to a total fee of Only $3995, saving you up to 10.1% off the normal payment plan fees.

FEE-HELP and VET Loans

In order to maintain the high quality training we’re so proud of, we are not affiliated with FEE-HELP schemes or VET Student Loans, and remain a Fee For Service provider. We understand the financial pressure and concerns that come with undertaking study, so we keep our prices highly competitive and offer flexible payment plans to suit all budgets and lifestyles.Don’t hesitate to contact us on 1300 907 870 to discuss a flexible plan that suits your budget

  • 64.6%

    % of managers with at least a Diploma qualification

Billy Martin
Billy M.
20:01 20 Nov 20
I have recently completed a Double Diploma in Project Management and Leadership & Management through CAL. The coaches at CAL are friendly and very helpful. I was able to complete the course well under the allocated time due to the user friendly platform that CAL have constructed and also aided by the fast response times from CAL staff.My assignments were returned quickly with a detailed response indicating what I did well and what I should pay more attention to which helped shape my thought patterns through the course until I had the bigger picture on what was required from me at the final assessment.CAL staff have always been easy to contact and very considerate to the fact that most learners are working full time while undertaking their studies.I have learnt a great deal through this course and would like to thank everyone at the College for Adult Learning for their assistance through my journey.
Taylor Prestopino
Taylor P.
06:21 08 Nov 20
I have recently completed my Double Diploma of Humam Resources Management & Leadership Management with CAL - it was a great experience & I enjoyed completing my studies with CAL. I had great support from my coaches & the college throughout my course which made stress free. I would most definitely recommend CAL to all looking to complete a nationally recognised diploma at a self paced level. I completed my course in 2.5 years while working full time, the college was so supportive during my 2.5 years of studies with them! I am now qualified in the field I have been passionate about which mean I can now confidently apply for roles with HRM thanks to my new Double Diploma I have completed with CAL! I highly recommend CAL to prospect students!
Jenni Pickert
Jenni P.
01:33 07 Nov 20
Celebrating that I recently completed my Double Diploma in Business Administration & Leadership and Management. I feel that I learnt valuable skills and knowledge to assist my career. I commenced this course during a period of not having a workplace due to taking leave to care for my aged mother and wanting to improve my work skills. I used all of the Case Study resources which were relevant to units and this provided good direction and material to complete assessments. With my previous work knowledge and experience I was able to fast track quite a few of the units and then other units I found it valuable to work through the tutorials and activities to gain further knowledge.My coaches and assessors over the course were Meagan and Marissa and they were both wonderful facilitators, being friendly, encouraging and supportive. It was always a pleasure to talk with them and also made me feel comfortable completing role play assessments. If I needed any clarification of requirements it was easy just to book a call and then gain insight to get the tasks completed. Thank you Meagan and Marissa, you gave me wonderful inspiration to complete the course.My whole experience across the course was that it was very supportive from all of the team at CAL from the beginning to the finish, including the student administration team and the online learning platform is easy to use.It feels rewarding to have completed the course and it’s given me greater confidence now that I’m back in the workforce.Jenni Pickert
Ty Tabs
Ty T.
04:14 05 Nov 20
I was about to quit due to things happening in my personal life and they really really understood me and gave me alternative options to finish my Diploma. Thanks College for Adult Learning.
Jennie Mcgorlick
Jennie M.
05:45 31 Oct 20
I have just completed the Double Diploma of Business and Leadership Management. The course was closely aligned with the skills I was developing in my role at my workplace. I was priviledged to have such an excellent, professional, supportive tutor in Marissa Litonjua. She was always encouraging, very helpful, approachable and accommodating. I will miss the weather updates from sunny Queensland. Thanks for being a vital part of my career aspirations. Jen
Michael Bellamy
Michael B.
03:27 30 Oct 20
2020 a year of turmoil and uncertainty, CAL have maintained there standards and assistance through out.
Peter Jacques
Peter J.
20:39 29 Oct 20
Extremly impressed with the level of service
Girish Kakade
Girish K.
07:19 27 Oct 20
A very detailed and systematically designed course with excellent; helpful and friendly staff members. I would definitely recommend Nasser Babaee- a good mentor and a guide.
Sonia Wise
Sonia W.
01:17 26 Oct 20
I completed a double diploma with CAL. I found the material easy to access with their online dashboard. I felt that there was material available for various learning styles - which sometimes is missed with on-line learning. Learning material was perfect for me as it allowed me to push and challenge myself and get the most out of the course that I required. The whole team were supportive in my learnings and offered help with work / study / life balance when I was time poor due to work commitments, which I feel is a nice personal touch, they understand the human side and you are not just a number. I 100% recommended CAL as a study platform.
Tom Mahlook
Tom M.
12:38 21 Oct 20
Hi there. Has anyone enrolled in, or completed the Double Diploma in Logistics + Business (Procurement)?Any feedback would be appreciated. Thank you😁
Kylie Benson
Kylie B.
05:30 07 Oct 20
My experience with CAL feels like I have invested my money well. Thank you CAL
Kylieruth Benson
Kylieruth B.
05:28 07 Oct 20
I was very impressed with my experience today with my career coach. Jenni gave me an informative consultation on how to further my career. I felt that I have invested well with CAL. Thank you so much.
Marc Hammill
Marc H.
01:33 28 Sep 20
Very helpful, informative conversation, allowed me to establish if I was going on the right track with my future career. Thanks Nasser
Jeff Keating
Jeff K.
23:38 06 Sep 20
The team at CAL has prepared relevant and diverse online content to make it easier to study. The coaches are warm, encouraging & supportive to deal with. I'm thoroughly enjoying the Double Diploma in Project Management and Leadership & Management.
Lauren Elise
Lauren E.
03:58 10 Aug 20
I'd recommend CAL for the flexible study options, it fits in well with my lifestyle that there are no deadlines and timelines to stick to, just study at your own pace. Although the course is entirely online the coaches and tutors are always available and super helpful and supportive.
Sonia Wise
Sonia W.
03:41 09 Aug 20
I have just completed my double diploma in HR Management and Business Admin. This has been one of the best online platforms that I have used for my learning experiences. The content Is excellent and very thorough, there are various methods you can use, depending on your learning style. There is a lot of work, but is totally rewarding as you work through it. My biggest take home is if you have any issues or get stuck is to always communicate with the lecturers or even the office staff, the whole team is super supportive. I struggled a couple of times with work time pressures where it got too much, the CAL team where very supportive and assisted me through it. Kerry and Marissa where both great facilitators when working though my major assignments, and thanks them both for making it an easy process. At the end of the day CAL want you to pass and will work with you through the process. Thanks to the CAL team!!! 😎😎
Monica Lazaro
Monica L.
01:12 05 Aug 20
I recommend students who are looking for a well spread out modules covering all areas of a topic. The course module and tasks enables to think in a practical manner. As a result I feel confident to enter workforce. The coaches are amazing. No question is silly or too small to ask. Very helpful & positive coaches.
Ray Millard
Ray M.
04:10 28 Jul 20
Starting my HR Diploma in March 2020, being part of CAL has been an amazing experience. The information is very rich and up-to-date. The staff and assessors are extremely helpful. Thank you CAL for helping me transition back into HR and into the workforce !
ProgroupK International
ProgroupK I.
03:50 28 Jul 20
The College for Adult Learning has provided me with the best learning experience that I needed to go back into HR ! The information is very rich and up-to-date. Thank you CAL. I look forward to enrolling in more programs in the future (after completing my Diploma in HR).
John Simunovich
John S.
08:25 24 Jun 20
CAL has been a great online learning platform. Access for a coach is simple & easy and never too hard to get hold of one.
Leo Liu
Leo L.
23:25 26 May 20
CAL is a really great option for online learning, the course is designed well and applicable for authority's requirements. The teaching staff are friendly too, they are always help you when you needed. I would strongly recommond someone who want to learn more while you working.
Tunde Ibironke
Tunde I.
23:41 21 May 20
I have just completed a double diploma in logistics and Leadership Management, I finished in 16 months even though I was an interstate student and work full time, the study materials and videos made it comfortable for me to study wherever and whenever I feel like, my assessment was also promptly assessed with objective and professional feedback, I would like to appreciate Kerry and Michael for their motivation and push. the learning were very applicable to my job. The front desk ladies were also friendly and willing to assist to provide study update when required. I will be back to CAL soon for another qualification, I strongly recommend CAL if you are interested in getting a relevant qualification and willing to put in some effort.
Devorah leah engel
Devorah leah E.
01:55 11 May 20
I have completed my diploma through CAL and was very impressed! They offered efficient support and assistance whenever I needed. I was very satisfied with my overall experience. I had an incredible assessor and trainer (Meagen) who guided me through every step of the way to help me have an excellent experience!
Francisco Pina Pais
Francisco Pina P.
11:26 04 May 20
I strongly recommend the studies at CAL. My experience so far was exceptional; I learned immensely and always had the support of all team. Great people, Great teachers, Great school. The methodology and the contents are beneficial and aligned with the requirements of the work industries
Francisco Pina Pais
Francisco Pina P.
11:25 04 May 20
I strongly recommend the studies at CAL. My experience so far was exceptional; I learned immensely and always had the support of all team. Great people, Great teachers, Great school. The methodology and the contents are beneficial and aligned with the requirements of the work industries
Luke Long
Luke L.
06:35 03 May 20
I recently finished my double diploma of building and construction / project management through CAL. It is a great course and I learnt a lot along the way - a great experience and there is always plenty of support through the CAL team and the facebook group. Nasser was very helpful throughout the course as well!
Luke Long
Luke L.
06:34 03 May 20
I recently finished my double diploma of building and construction / project management through CAL. It is a great course and I learnt a lot along the way - a great experience and there is always plenty of support through the CAL team and the facebook group. Nasser was very helpful throughout the course as well!
Ashleigh Rowe
Ashleigh R.
05:04 20 Apr 20
I have just completed my double diploma in project management and leadership management. It has a lot of information and I learned so much. The price you pay in money and mentality was worth having these two diplomas now and I can’t thank CAL enough. I have always had good experiences with the coach’s, timing and content. I would recommend studying with CAL to anyone. Just chip away at it and keep motivated.
Ryan Kennedy
Ryan K.
23:42 16 Apr 20
Has an amazing structure formed to educate with ease. The support team is prompt and reliable. Had a great time learning!
Serneste Mare
Serneste M.
06:16 30 Mar 20
In the current climate, we are all facing I have found that my coach and also the student support and administration has been VERY helpful, reassuring and timely in their communication and help. I enjoy the course and my experience from the start has been great. The effort is on me to contact and reach out and once I did this the team was on my questions immediately.
Luise Napier
Luise N.
09:28 27 Mar 20
I have studied with CAL for the past 22 months, completing a double diploma of Practice Management and Business Administration, Meagan my accessor has been a wealth of knowledge and assistance in developing my career in Practice Management. By learning the modules of the course this has allowed me to transition smoothly into my new career. I had already accepted my new role prior to completing this course, with commitment, discipline, and perseverance and an end goal the double diplomas are achievable.I strongly recommend CAL to anyone looking to further their education !!
Luise Napier
Luise N.
09:26 27 Mar 20
I have studied with CAL for the past 22 months, completing a double diploma of Practice Management and Business Administration, Meagan my accessor has been a wealth of knowledge and assistance in developing my career in Practice Management. By learning the modules of the course this has allowed me to transition smoothly into my new career. I had already accepted my new role prior to completing this course, with commitment, discipline, and perseverance and an end goal the double diplomas are achievable.I strongly recommend CAL to anyone looking to further their education !!
Dau Wer Mayen Anyuon
Dau Wer Mayen A.
01:29 16 Mar 20
To convert PDF Assessment to word document
Eldrian Basson
Eldrian B.
04:55 13 Mar 20
Thank you for extending the expiring date of my current course.It is clear that the College for Adult Learning is a institute of high ethical values, where the student's education is still superior to potential monetary gain.GOOD ON YOU.I will highly recommend the College for Adult Learning to any future students, and will also make a point to promote CAL to all young people in the hospitals where I work. Dr Eldrian Basson - Clinical Epidemiologist
Tom Ryan
Tom R.
07:47 06 Mar 20
Completed a double Diploma through this CAL and I would highly recommend this training institution to anyone. The assessors were friendly and provided valuable feedback. Help was available where needed and all the course materials were clear and concise.
Jodie Anderson
Jodie A.
01:00 04 Mar 20
I have been completing the Double Diploma in Business Managment and Business Leadership part-time for two years. The College for Adult Learning staff have been very supportive and encouraging. I found each member of staff to be kind, well spoken, polite and very helpful. They are quick to respond to queries. The trainers/assessors make you feel comfortable during the assessment process. The college regularly check in with students which is another great aspect. I have throughly enjoyed working through my studies with The College for Adult Learning and the staff. I recently completed another course with another RTO and have found I have enjoyed the college more so I have been looking at what I can do next with them. I highly recommend the College for Adult Learning.
Bernadette Killick
Bernadette K.
01:59 19 Dec 19
CAL's approach to their assessments is quite different to what I am use to; however, I have found it enjoyable and the information is memorable.Amazing customer service.
Lara Demirdjian
Lara D.
23:44 29 Aug 19
Whether you are wanting to learn something new or develop your skills for the workplace, I highly recommend College for Adult Learning! I recently completed my Double Diploma in Practice Management and Business Administration in 18 months while working full time. Working in a medical practice, this course allowed me to further develop my skills as a Practice Manager and implement several of the policies and procedures, as well as other business documents created throughout the course; the Risk Management Plan came in extra handy for accreditation! All of their coaches and staff are wonderful! They are very supportive and sincerely want you to succeed! Their student portal was easy to navigate through and the course content was well structured and thorough. Although their courses are designed to be flexible and allow you to study at your own pace, I highly recommend setting aside an hour or two everyday to stay motivated and keep the momentum going! Overall, this was a great and valuable experience! I especially wanted to extended a big big thank you to my coach Meagan! Your continuous support definitely helped me throughout my learning journey! Keep up the great work CAL!
Alex Nuttall
Alex N.
01:45 18 Jul 19
Well structured units with presentations well designed to help you remember. The whole team were amazing throughout the duration of my course. I felt I got very high quality service for a fraction of the price compared to other colleges.
Mark Mickan
Mark M.
01:20 16 Jul 19
Fully enjoyed the course. Some very helpful documents which will aid me in my role as a project manager.Would recommend the course to everyone thinking of completing it.
stephanie lazcano
stephanie L.
11:26 17 Jun 19
At CAL you can study at your own pace. You have multiple ways of learning, videos( with transcripts), activities, sessions with your coaches, etc. Personally I'm learning a lot and the best part is that I can do it on my own time. Thanks CAL and particularly thanks to my coach Meagan R, who is guiding me through my learning journey.
Cashay Lister
Cashay L.
04:35 14 Jun 19
College for Adult Learning is a great option of study for people working, busy parents or just very busy people in general. Their study options are flexible and the timing you are given is great. I completed my Double Diploma in Construction Management and Project Management in just over 18 months while working full time, fitting study time into afternoons and listening to the tutorials while driving. It was a bit of a squeeze but much easier to do than other study I have done. The staff are great and their coach and support staff are really great too. I wouldn't recommend this to someone who does not have time management skills. Although the course is flexible you still need to be able to assign at least an hour a day or every couple of days to get the work done. You are given 2 years to complete the course however you can easily extend if you need it. Great online portal, no face to face needed. 3 required 5 minutes coaching phone calls. I am really happy with the outcome for the price I paid (approx $3500 for double dip. on a payment plan of $50 a week). Thanks CAL!
Gail Kerr
Gail K.
05:40 06 Jun 19
I found my whole experience with CAL to be a positive one. It's been many years since I have been in a "school" environment, so it took some discipline to get through this course. I set myself a 2 hour minimum study period each day which took a fair bit of effort and focus, as I work full-time plus have a family to look after. It was hard initially, but after a couple of weeks, I found my rhythm and it was smooth sailing after that. I also didn't put any pressure on myself-if I had a bad day at work-I didn't touch any study as I found no joy when I hit the books in that frame of mind, and that made it hard work. So, I found giving study a miss for one or two days actually beneficial, and when I did go back, I was more involved and interested in my course than before. I have nothing but praise for the support I received from the whole team at CAL - from the admin staff to the tutors. They responded quickly and the coaching calls helped me to get to the next questions/units quickly. A big thank you to each of you for the part you played in helping me achieve a long-held goal. I highly recommend CAL to anybody who is looking to take on some study. The content is laid out well and easily followed. The exercises for each topic and the assessments went a long way in ensuring that the information absorbed was drilled home.
Ben Clark
Ben C.
04:03 05 Jun 19
CAL provided a great opportunity to learn at your own pace. I would highly recommend their Diploma of Project Management if you are new to the field and looking for an opportunity to learn as you do. The Diploma greatly supported the project I was working on at the time, running me through all the steps as I implemented them.
Brad Mellor
Brad M.
06:28 27 May 19
Payroll unit was very good. Is great if you enjoy working with numbers/money.
Carl Wicken
Carl W.
10:11 20 May 19
I have just completed a double diploma with CAL. I found all of the staff there very supportive indeed and did not experience any rudeness whatsoever. Unforeseen circumstances meant that i had to request an extension , CAL were very professional in their response and understanding. Studying online is not for everyone and can be difficult if you are returning back to study after a long period. However CAL are there to support you it just takes a little bit of time to get a response from your coach, but once you are speaking with them they clarify and help you with your course work. I would recommend sourcing a study group either students from CAL or somewhere else where you can bounce ideas off each other regarding the course. This will help you as you work through the self directed learning and complete your tasks and activities in the course.Thanks to all the team at CAL who helped me through my course and got me to the end.
Robert Michael Gatt
Robert Michael G.
06:50 18 May 19
I have been impressed with CAL from the first point of contact, I totally recommend for anyone that's thinking off further their education to make the first step and contact CAL
Katy Challen
Katy C.
22:11 14 Apr 19
Excellent Student Support
Jason Murray
Jason M.
00:52 12 Apr 19
If your looking to online study CAL has great subjects and a fantastic support system.Highly recommend CAL, nothing but positive feedback for the CAL team.Thanks.
Jason Murray
Jason M.
20:17 22 Feb 19
Just submitted my final unit for the diploma of PM, it has been quite a journey, nothing but great great support from the CAL team, will definitely looking at the next course after a short break in study. Highly recommended for anyone looking to study online. CAL are fantastic.
Belinda Rantino
Belinda R.
02:54 22 Jan 19
I really enjoy my studies at the college of Adult Learning, ( I am studying the double Diploma in Human Resources and Leadership Management)the trainers are helpful and very easy to talk to. It’s taken me a bit longer to complete than expected but I can go at my own pace and I now book regular coaching calls to keep me active in my studies. Over all, I’m really happy I choose this course and this college.
Sylvia Iskandar
Sylvia I.
22:32 20 Dec 18
I have officially finished my double diploma with CAL and I must say it was a great experience. The content was terrific and the staff/assessors were very prompt with their responses. I highly recommend if you enjoy online studying.
Linc Sporne
Linc S.
02:15 19 Nov 18
I have just submitted Unit 10 and I must say it has been a tough course but feel I have put in what I wanted to get out of the course. I wanted to push myself so only asked for coaching advice a couple of times. Hard to juggle with kids and work but if you plan your time well it will work. Recommended course content and coaching were quick to respond. Thanks CAL
Belal Pickering
Belal P.
09:26 14 Nov 18
I’m currently doing a double diploma of construction management and Project Management. All the coaches and staff at CAL have been very helpful and the studies have been great as they provide all the text books and study resources that I need to understand all processes and regulations involved in the field I am pursuing.
Timmy Eisel
Timmy E.
08:11 17 Oct 18
I recently completed the Double Diploma in Project Management | Leadership and Management. From my initial enquiry and dealings with Tristan who was super helpful, informative and supportive, through to starting the course with the help of Student engagement coach David who helped me every step of the way and checked in to see how I was getting on, The College for Adult Learning was a fantastic learning experience which exceeded my expectations. With each Unit completed the next would be unlocked straight away and marked within the times stated (generally in half the time). The feedback from the coaches was the best of all always super encouraging and supportive but also included much needed advice in areas that may require extra study or focus. Anything I was unsure of I simply booked a time that suited me for a coach to call me to discuss anything I was unsure about. I highly rate and recommend CAL and look forward to studying with them again in the near future! Thanks so much guys !!
Johnny Preston
Johnny P.
00:51 09 Oct 18
It's got the best support mechanism in place.Coach I have been using it calm her name is Meaghan.She's calm. I'm calm.
Katrina Shep
Katrina S.
06:42 05 Oct 18
Great support from Ingrid Hansson and Tristan Dear. The staff are amazing
Roberto Marama
Roberto M.
05:45 05 Dec 13
It is a good thing
Peter Roberts
Peter R.
08:55 02 Dec 13
The picture in reveiw is Gasorn Ingleburn Thai Massage..96056257
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Course Outcomes

Real Outcomes Guarantee
  • 96% of our students surveyed said they achieved their study goal - you can too.
  • Our commitment to helping you achieve real-world results.
  • Receive two FREE short courses for furthering or achieving your goals.

The Real Outcomes Guarantee is part of our ongoing work to support you as you take the next step in your career. Our team, assessments and feedback are all focused on helping you in your career, not just passing your course.

Our Learning Coaches are industry veterans and supportive mentors who will help you complete your studies. Their assessment feedback is designed to reflect on-the-job and industry expectations, giving you more than just a competent result.

As you complete your studies, our Career Coach and Career Success Package are available to you, providing complimentary resume and cover letter feedback, complimentary 30-minute career consultations and access to a suite of career management topics, tools and resources to help you achieve your goals.

Nationally Accredited Qualification

Get a nationally recognised and respected qualification

Adding a nationally accredited qualification to your arsenal will show potential employers that you’re serious about succeeding in practice management.

You’ll study standardised, industry-relevant units that will encourage you to apply your knowledge and learning into real world situations and gain real, job-ready skills.
Awarded by the Australian Government, this Diploma is recognised and respected nationally so there’s nothing left standing in your road to success.

  • The diploma course is designed by MBA experienced facilitators with undergraduate and post graduate qualifications in Practice Management, Business Management and Education.
  • Practical applications and assessments based on workplace evidence.
  • A wide range of electives that have been designed in consultation with healthcare practice professionals to be relevant to real workplace needs.
  • A qualification you can trust.

Career Opportunities

Invest in your career with a qualification

Investing in yourself is the greatest investment you can make. Practice management as a profession is evolving to allow for and encourage a strategic and innovative mindset to drive growth in practices. The key to a higher paying, respected position is a recognised qualification like the Diploma of Practice Management.

  • Median salary of $70,050 for mid-career Practice Managers *
  • Reported salaries of around $91,414 for experienced Practice Managers *
  • Practice Managers with a Diploma-level qualification have an average salary that’s 4.84% higher than those without *
  • The Health sector has the highest projected employment growth rate of any sector through to 2020 *
  • Strong recent job growth over the last 5 years of 81% *

In-Demand Skills for a Practice Manager

Essential Skills for the Modern Practice Manager

This course will challenge you, make you think and take you beyond the old fashioned paradigm of Practice Management being about accounts and admin management. You will enter into the new, exciting and stimulating world of the modern healthcare professional and gain the know-how to lead your practice toward a brighter future.

Essential skills for the modern Practice Manager

  • Strategic planning skills to lead the practice forward
  • Drive for innovation to help the practice evolve to meet the needs of the public
  • Confidence and leadership skills to support and lead your team
  • Communication and interpersonal skills to effectively communicate with a diverse range of people with different backgrounds and values
  • Empathy and exceptional customer service skills to nurture relationships with patients and visitors
  • Financial and account management knowledge to effectively budget and understand billing systems
  • Organisation and prioritisation to efficiently carry out duties
  • Flexibility to adapt to a changeable environment

This course aims to hone your skills and help shape you to become a competent, confident and qualified Practice Manager.

Senior Medical Receptionist / Supervisor
$58,000
Practice Manager
$89,000
Business Manager
$78,000
  • 93%

    of our students surveyed would recommend our courses

  • 96%

    of our students surveyed achieved their primary study goal

  • 90%

    of our students surveyed rated the coaching they received as excellent

Upgrade your qualification

By carefully selecting and integrating units across qualifications, we've crafted a suite of unique double diploma courses designed to deliver the skills that you need.

The BSB training package has undergone a review from PWC and AISC, and an update to some units included in this course was announced in late October, 2020. This may mean potential for some gap learning and assessments on updated units, however, this listed course has a teach-out period and can still be delivered and completed in its current form until late April, 2022. We will fully support you if you want or need to transition to the newest version of the qualification once this is available on our scope and will continue to deliver the current course until the end of its teach-out period.

We've upskilled professionals from:

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The wealth of knowledge Michael had was fantastic. I feel I will be supported throughout the program.
Michael Van Langenberg
It covered all topics. Talent management, operations, leadership and metrics. Great overview issues in work place discussion. Great output.
Lenny Ewers
Inspiring that I’m on the right track. This course will benefit me personally and my organization overall.
Dawn Penney
Very practical and useful information that is directly related to the workplace.
Angela Henderson
As the course has progressed it has really increased my knowledge and improved my confidence in the workplace!
Sarah West
In an interview, the panel were interested in my history of people management and delivering high quality customer service. They noted that my formal study in this area reflected my suitability for this position.
Jenny Culver
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