Diploma of Practice Management (HLT57715) Online

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  One-on-one Coaching Support

  100% Flexible Online Learning

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Get the skills you need to manage medical and allied health practices

As a constantly growing and changing industry, the health sector demands professions that are proactive, resourceful, and versatile, with the interpersonal skills to create a positive culture, nurture employees and drive change. The healthcare sector needs great Practice Managers to build and lead teams, effectively driving improvements and stepping up to be a key decision-maker – all while maintaining patient satisfaction and outcomes and delivering excellence in healthcare.

The Diploma of Practice Management at the College for Adult Learning is a nationally accredited course designed to help you develop and showcase these skills, opening up new opportunities and improving your career trajectory. Studying this online Practice Management Diploma will arm you with the necessary skills to succeed in the challenging and ever-changing health sector. You will develop in-demand skills, including detailed procedural, clerical, and financial knowledge, and leadership skills such as delegation and dispute resolution.

Study a Practice Management Diploma online and qualify for a range of roles in the health sector, including Medical Receptionist, Senior Medical Receptionist, Healthcare Administrator, Practice Manager, or Business Manager. Graduating with an accredited Diploma of Practice Management will help you leverage your skills and experience to work in a range of practices within the health care and social assistance sectors, including:

  • Medical
  • Dental
  • Chiropractic
  • Osteopathic
  • Podiatry
  • Mental health
  • Rehabilitation
  • Aged care

Conveniently study at your own pace, with a generous 24-month enrolment period and no scheduled tutorials to attend.

Partnering with our Learning Coaches for one-on-one support, we’ll guide you through the course and provide you with the keys to your own success.

Get started today and try us out risk-free for 30 days*.

  • 100% online, self-paced study,
  • Study for how long you want, when you want,
  • Fit your study time around your lifestyle – not the other way around,
  • No need to attend scheduled classes or tutorials,
  • No strict or unreasonable deadlines to meet,
  • Payment plans that can be tailored to your budget,
  • Generous 24-month enrolment period, with free course extension and deferral options.

Real Outcomes Guarantee (Ribbon)

Real Outcomes Guarantee

  • 96% of our students surveyed said they achieved their study goal - you can too.
  • Our commitment to helping you achieve real-world results.
  • Receive two FREE short courses for furthering or achieving your goals.
Nationally Recognised Training
Australian Qualification Framework


Part-Time: Approx. 16-18 months
Full-Time: Approx. 12 months

Generous 24-month enrolment period


Flexible Plans: Starting from just $69/wk
Upfront Discount: Only $4995*

Save up to 7.1%** when you pay a $1495 upfront deposit


Core: 15 Units

Content created in partnership with industry leaders

Get your Course Guide Apply to enrol

Course Details


Get job-ready with industry relevant units designed to help you succeed

As a result of completing your Diploma of Practice Management, you’ll be able to confidently apply a range of core people management skills and strategies, based on the following accredited units of competency:

There are 15 required units of competency.

BSBOPS505 Manage organisational customer service
BSBTWK502 Manage team effectiveness
BSBOPS502 Manage business operational plans
BSBHRM522 Manage employee and industrial relations
BSBFIN501 Manage budgets and financial plans
BSBOPS504 Manage business risk
BSBLDR522 Manage people performance
BSBSUS511 Develop workplace policies and procedures for sustainability
HLTWHS004 Manage work health and safety
BSBMED301 Interpret and apply medical terminology appropriately
BSBINS501 Implement information and knowledge management systems
CHCDIV001 Work with diverse people
CHCLEG003 Manage legal and ethical compliance
HLTADM004 Manage health billing and accounting system
HLTINF003 Implement and monitor infection prevention control policies and procedures


Our courses are 100% online and are self-paced.

This means you can choose to study on a more intense time schedule, or just fit it around your lifestyle when you can.
The course can be completed in as little as 12 months with a full-time study load or in 16-18 months on a part-time study load, but we allow a generous 24-month standard course enrolment duration.

We provide engaging tutorials, industry-relevant assessments and work-ready learning outcomes.

  • Complete the course your way – at your own time, pace and convenience
  • You win from the start with no classes, no rush hour dash or parking hassles
  • Tutorials are easily navigated and the order can be adapted to your priorities
  • Unit quizzes serve to demonstrate knowledge obtained
  • You receive a personal learning plan and regular feedback and personal assistance from our experienced facilitators
  • Learning occurs on the job and you can apply your knowledge while you study for immediate results

Depending on your current skills and amount of experience you have, you may qualify for Recognition of Prior Learning and be eligible for course acceleration.

Study Pathways

Get ahead in your career

With a strong foundation in administration and managerial skills, the most common career advancement path for Practice Managers is the role of Business Manager, attracting salaries of up to $130,828 and leading into higher managerial and executive roles within the business.*

Entry & Study Requirements

Study requirements

In order to succeed in our online qualifications, our students are required to:

  • Be 18 years or older at the time of registration
  • Demonstrate the required level of competency in English language, literacy and numeracy skills

The required level of competency in English language, literacy and numeracy skills for Diploma and Certificate IV qualifications is ACSF Level 3. To ensure you have the ACSF skills necessary to commence study with us, you may be required to completed a language, literacy and numeracy test if English is not your first language and you do not hold any nationally recognised Australian qualifications.

Upon enrolment, all students will also be assessed over time by their learning coach for their language, literacy and numeracy skills. Where these levels fall below the requisite ACSF standard for the qualification, the coach will advise the student of the remedial options open to them. This may involve additional support or withdrawal of enrolment and refund of fees paid.

Please refer to the relevant CAL Policies and the Student Handbook for full details of the entry-level requirements procedure.

Technical requirements

You will need regular access to a laptop or desktop computer with the following:

  • An adequate and reliable internet connection,
  • At least the equivalent of Microsoft Office or Office for Mac, with word-processing capabilities and spreadsheets,
  • A PDF Reader installed,
  • Full permissions to install and access third-party software as required.

You will also need regular access to a laptop, desktop computer or device with an adequate camera to undertake video calls for assessments as required. Typically, we recommend using a laptop or desktop computer with the latest version of Chrome. Please check to ensure your device/s align with the system requirements for our major services:

  • Brightspace D2L – Our Learning Management System (LMS) platform
  • Zoom – Our video call platform
  • Respondus – Our quiz assessment platform
  • Vidyard – Our video embedding platform

Workplace requirements

As part of your course, it is compulsory to undertake and provide third-party evidence for some assessments in an eligible industry workplace. Students will be required to have access to your own eligible workplace, or an eligible host workplace, to successfully complete their qualification. If you are not in an eligible workplace, you must source your own host workplace that meets the requirements for the course.

Eligible workplaces will exhibit:

  • Organisational infection prevention and control policies and procedures
  • Personal protective equipment
  • Handwashing facilities and equipment
  • Medical or client care equipment relevant to the workplace
  • Clinical and other waste
  • Areas for cleaning
  • Interaction with a team (health or allied health)
  • Interaction with patients/clients (health or allied health)
  • Hazards and infection prevention and control problems to which the student responds
  • Computerised billing system
  • Client records

Recognition of Prior Learning

Get credit for demonstrated skills and knowledge

If you have extensive experience in the industry with a high level of knowledge, competency and ability, you may be eligible for RPL.
This process may enable you to get unit credits for competencies you’ve already demonstrated so you can fast-track your qualification.

Learn more about Recognition of Prior Learning here or contact us to see what you might qualify for.

Fees & Payment Options

CAL Offer flexible payment plans to suit any budget

At The College for Adult Learning, we understand that not all students are in a position to pay for their studies upfront. For this reason we offer flexible weekly or monthly payment plans that can suit any lifestyle or budget.

Payment Plan Payment Amount Payment Plan Length Total Amount Paid
Discounted Upfront Fee* $1495 + $205.88/mo Upfront Deposit + 17 Months $4995
52 x Weekly Payments $103 52 Weeks $5356
26 x Fortnightly Payments $206 52 Weeks $5356
12 x Monthly Payments $440 12 Months $5280
78 x Weekly Payments $69 78 Weeks $5382
39 x Fortnightly Payments $138 78 Weeks $5382
18 x Monthly Payments $298 18 Months $5364

*Please note: The College for Adult Learning’s obligations as an RTO include taking actions to protect your fees. These protections exist to ensure that you can enrol with confidence. The principal protection which is provided to you is a pre-paid fee limit; CAL will never require you to pay more than $1,500 in advance and will never allow your advance payment balance to rise above $1,500.

**In conformance with the protections and to make our course fees more accessible to our students, you will only be required to pay $1495 at the time of registration, with a $205.88 recurring monthly payment debited for the next 17 months equalling a total fee of $4994.96 - saving you up to 7.1% off the normal payment plan fees.

FEE-HELP and VET Loans

In order to maintain the high quality training we’re so proud of, we are not affiliated with FEE-HELP schemes or VET Student Loans, and remain a Fee For Service provider. We understand the financial pressure and concerns that come with undertaking study, so we keep our prices highly competitive and offer flexible payment plans to suit all budgets and lifestyles. Don’t hesitate to contact us on 1300 907 870 to discuss a flexible plan that suits your budget

Frequently Asked Questions

What is the practice management diploma?

The Diploma of Practice Management (HLT57715) is a qualification for professionals in the healthcare industry pursuing higher management roles or formalising their experience. With a practice management course, you can throw your hat in the ring for rewarding management roles within all facets of healthcare and public administration. This practice management course is a Nationally Recognised qualification in Australia and internationally respected. The diploma in practice management teaches in-demand technical skills in managing compliance, work health and safety, infection prevention control, managing operational plans and budgets, managing people and employee relations, developing policies and procedures and more. Healthcare professionals undertaking this course will develop essential soft skills in customer service, working with diverse people and more.

How long does a diploma in practice management take?

The Diploma of Practice Management (HLT57715) can take approximately 12 months to complete if studying full-time. The duration of your qualification is also dependent on how many hours you put in each week to study. At CAL, our students are offered a generous 24-month self-paced enrolment period to complete their online practice management diploma qualifications.

Can I study practice management online?

You can complete the practice management diploma online with the right training provider to become a successful practice manager. Studying online means no compulsory classes and the freedom to study on your terms. Studying the diploma of practice management online is ideal for working professionals who need to fit study around their busy lifestyle. Make your way through the units with clear tutorials, supporting content, as well as regular activities and quizzes to test and strengthen your learning along the way.

How do I become a practice manager in Australia?

To become a skilled practice manager in Australia, the Diploma of Practice Management (HLT57715) is the best career step to take as it teaches the right technical skills and know-how, paired with the essential soft skills necessary for a rewarding career in practice management. After completing a fundamental qualification like an online compliance diploma, many professionals pursuing higher-level roles undertake a leadership diploma to further develop management skills, or a quality auditing diploma online to refine auditing skills. The addition of either of these qualifications is key to standing out in a competitive job market as a capable practice manager.

What are three different careers in practice management?

Pursuing a career in practice management is a rewarding career choice, and there’s an increase in demand for qualified candidates. Practice managers are highly sought after with their overarching skills in managing the day-to-day running of a clinic, dealing with people and wearing many different hats within their role. Practice managers look after HR processes, budgets, marketing, team management, WHS compliance and so much more. Practice managers can expect to earn around $89,000 for annual average salaries (Job Outlook).

When working in a large clinic or healthcare practice, Senior Medical Receptionists and Supervisors have a series of responsibilities including team management, running an effective reception, overseeing filing and booking systems and more. Senior Medical Receptionists and Supervisors earn an average annual salary of approximately $58,000 (Seek).

Business managers have a leadership role within healthcare practices and focus on the strategic direction of the business. Working alongside practice managers and senior medical supervisors, business managers ensure day-to-day operations in the practice are aligned with long-term growth strategies. Business managers will support the practice manager in their role and can expect to earn a starting average annual salary of $78,000 (Job Outlook).

Are practice manager roles in high demand?

Practice manager roles are in high demand, with job growth predicted to grow by 9% over the next five years (JobOutlook, 2019). Post-2020, the healthcare industry and businesses operating in this sector need to ensure all compliance and practice operations are more efficient and safer than ever before – this is where practice managers come in and play a vital role.

What can I do with a practice management diploma?

You can pursue many roles and a rewarding healthcare career with a practice management diploma. Sectors like medical, dental, chiropractic, rehabilitation, aged care and more all seek qualified and skilled practice managers to ensure the efficient running of the organisation. The Diploma of Practice Management (HLT57715) provides the ability to develop a well-rounded skillset in work health and safety, compliance, human resources, administrative and operational abilities which can prepare you to move into job roles like Senior Medical Receptionist/Supervisor, Office Manager or Practice Manager. By completing this practice management qualification online, you can continue to work in your current job role whilst upskilling with these skills to further your career.

  • 64.6%

    % of managers with at least a Diploma qualification

College for Adult Learning
Based on 199 reviews
Yusuf Dayyab Yusuf Muhammad
Yusuf Dayyab Yusuf M.
22:33 11 May 22
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Sue Patterson
Sue P.
00:56 04 May 22
Wonderful learning platform with great staff who are very experienced and offer such a huge amount of support - I have recommended CAL to my admin collegues who are keen to upskill themselves.
Corey Thomas
Corey T.
22:21 03 May 22
I recently completed a diploma in business and a diploma in management & leadership. I felt my assessor Marissa Litonjua was amazing and help me in every aspect throughout my journey. It was well structured and I was able to complete the course at a pace that worked well with my busy lifestyle.
Khanna Chem
Khanna C.
03:52 11 Apr 22
The college for Adults Learning has really helped me with my full time schedule with work and being a new mum, I love the fact that it's self-dependent learning and is flexible. I would highly recommend it for those who want to challenge themself while juggling everyday work/life balance. It's great and the coach support are all so lovely too.
Jack Morrison
Jack M.
20:51 20 Mar 22
I just completed a double diploma of business & leadership and management with CAL. Marrissa, Kerri and all of the team were so helpful throughout the entire course. If your looking to complete a diploma which works around your own schedule/lifestyle, whilst still having first class support and coaching then College for Adult Learning is the perfect choice. Thank you again CAL.
Ashley Forbes
Ashley F.
08:32 16 Mar 22
I have just completed the Dual Diploma of Business (Operations) + Leadership and Management. I would like to say a special thank you to the following CAL individuals that made this year of studying an amazing experience, thank you for your support and expertise throughout my study journey with CAL:Alec CottonKerre BurleyMarissa LitonjuaI found CAL to be highly professional, assessments were marked on time, role plays were fabulous, I can not fault CAL in anything and i would highly recommend them as a study institution.
Mazvita Mataranyika
Mazvita M.
09:22 11 Mar 22
The learning management system spark is really good. Easy to navigate! One of the best I've used in my long academic career. Well done CAL!The coaches are all lovely.I did a double diploma in practice management and business administration with CAL. I thought the assessments were overloaded with so much stuff that I know the assessors didn't even get a chance to thoroughly read everything. I think CAL can assess the same content with briefer tasks.There are lots of irrelevant activities that I had to complete as part of the journal. I do not see the point of overloading students with a bunch of activities to 'bulk up' the course. It does not add value and it's so time consuming. Personally, I found it so demoralising to get 1 question off the 90% mark required to skip the journal and then have to submit a good 20-30 pages of random activities that no one reads.For example with the manage health billing unit, there is no single tutorial video recorded for the topic of managing health billing they just took tutorials from other units. ( I know because I did some of the tutorials in my other units). My problem is that there's a whole bunch of irrelevant tutorials that you have to go through only to discover that assessments only focus on one learning document within a single tutorial. So why waste our time on the other stuff? Make it relevant or cut it out.Marking criteria and strictness across coaches (asessers) is widely varied. Some coaches e.g Robyn and Marissa are really relaxed, they are willing to accept reasonable answers, others are very strict eg Meagan Rawlings is very stringent with her marking criteria.. ie you can write someting which is true but she won't accept it because it's not on her answer sheet.When the questions have been worded very vaguely and open ended, and also the unit tutorials are mostly irrelevant, it can be very frustrating to be told to resubmit assignments over and over again for tiny details that don't add much value to your overall understanding of the key concepts.Studying with CAL is a great way to test your patience and ability to sift through a whole lot of rubbish to find the good bits. It's not all bad...
ximena Czaja
ximena C.
00:20 08 Mar 22
First the bad: I found the language used in the tasks/assessments to be a little vague and confusing. On talking with my coach, things were cleared up, but it's that initial confusion that was slightly disheartening.It was usually a 48hr wait to speak to a coach.Now the good: My coach Marissa was great at helping me work through the issues and keeping me motivated to get through the assessments, especially during the simulations. She gives clear and concise feedback.That you can do this in your own time, is really great and if you're running behind, as I did, they're open to a discussion on extensions or what can be done to help you get through the course.There is now a new format and it's much easier to use, clearer on segments and progress.Warning: the quiz's use a lockout software that are not always compatible with a work laptop (as I was using), so keep that in mind :)
Mei Shen Wong
Mei Shen W.
09:45 01 Mar 22
Finally completed my course with the help and guidance from Marissa. Couldnt thank her enough
Hannah Boland
Hannah B.
05:33 01 Mar 22
CAL has been a great institution to study with while working full-time as it is self-paced. The support from the coaches has been fantastic, and the ability to use real-work situations and RPL towards assessments cuts the workload down dramatically. The main downside to their programs is the overload of required work. Learning journals, quizzes and assessment tasks with 25+ pages of instructions are not uncommon. A special thanks to Marissa for being a wonderful coach who has kept me on track to the end! The rest of the admin staff have also been excellent - always following up issues and providing a great experience. Thanks CAL team!
Rani Bhattarai
Rani B.
06:25 27 Feb 22
I did my Diploma in Business Administration. I had a lot of support throughout my journey. Marissa was the best educator anyone can ever had as she has helped me so much when I was struggling with my journal work. Big Thanks to Megan as well as she was very helpful and thoughtful.
Megha Gupta
Megha G.
04:18 24 Feb 22
These people are absolute angels. Helping you through in every way. I joined a course last year in lockdown and couldn't pay for it because of Covid - they helped me a lot and then I decided to change courses, even that was a piece of cake. highly recommend.
Terry Froggatt
Terry F.
00:13 14 Feb 22
Hi,I recently enrolled in a Double Diploma Compliance and Quality Audit with the Adult College for Learning. I have found the enrolment process, the quality of the on-line materials and the responses by their coaches to be exemplary. Dr Terry Froggatt
Michael Groger
Michael G.
09:18 13 Feb 22
I started my career on the tools and later transitioned into an office position. It took me a while to understand, but working in an office position is a skill that can be learned and honed. Thanks to the College for Adult Learning I now feel well equipped working in all aspects of my roll as a Technical Manager. A big thank you to Marissa from the College for Adult Learning for taking this extra bit of time to guide me through the course and making my learning experience pleasant.
Ketrina Humberdross
Ketrina H.
07:37 13 Feb 22
I really enjoyed studying with cal very good support and the course was very well structured if you are a mature aged person I recommend studying with cal and huge thank you to Marissa she is a wonderful coach and mentor.
Ketrina Humberdross
Ketrina H.
07:07 13 Feb 22
I did my diploma in business administration I found the course to be very informative and the support was incredibly if you want to study and your of a mature age I recommend college of adult learning
05:38 13 Feb 22
I have just completed a double diploma with CAL. Comprehensive course materials and easy to use platform. However requirements to complete units were very time consuming. A big workload including lengthy, involved assessments with many role plays and presentations as well as a lot of written documentation. In addition to assessments, compulsory quizzes and many activities that had to be completed and submitted. I found both the coaches and administrative staff very responsive and professional in dealing with issues when raised. Studying with CAL would suit students who are self-motivated and self-directed with a lot of time to commit to their studies. I would definitely recommend CAL to people who really want to learn :)
Sharna Ritchie
Sharna R.
05:18 12 Feb 22
(*Edited) - I initially gave a one star rating with the feedback below. However I have now changed this to a 4 star rating due to receiving a telephone call from Michael (manager of the Success Team at CAL). He reached out to me and listened and discussed my situation. He had done his homework in looking up my requests as well which impressed me. He was patient, professional and personable. Long story short he granted me my extension which was a huge weight off my shoulders. Thank you Michael (you deserve your role/title and some).(Initial review) - Really poor course format and poor coaching support. They are really quick to sign you up and take your money. When you need support, it is not immediate - you have to book an appointment which could be a week later. If you don't do your course within 24 months you have to pay extra to extend it and you can't apply for an extension until 6 months prior to the end of your course.The course format was changed halfway through the course due to not meeting national standards. There was no flexibility with extending my course because of this fact.
James Adams
James A.
15:45 09 Feb 22
This thing helped me since i was 13 in health class because i was able to do so many things and i stayed focused.
04:49 09 Feb 22
The learning platform is easy to use and the coaches are knowledgeable
08:38 07 Feb 22
I have just completed my double diploma in Business and Leadership Management. There have been positives and negatives to this course. The positives are fantastic support from Marissa and Di in the student support department:) Negatives were that i was sold this course on the fact I am originally a tradesman wanting to transition into a business role (off the tools). All through the course there are sections where it asked for the student to do research or find out answers by contacting certain colleagues in there office or department?! This isn't possible if you do not work in a corporate environment. I also found that quite often certain software may be required to draw up graphs for example so time is wasted trailing the internet for free copies when this should be provided as part of the course. A lot of patience and perseverance was required and is required for an online course of this nature.
Isabel Summers
Isabel S.
21:36 02 Feb 22
I have just completed my double diploma in Business and Leadership Management. I started my studies in our first lockdown but soon went back to working full time. Marissa was such a star. I received nothing but support and positivity from her. The study style really worked well for me. After hour calls meaning I could study and still get support after 5pm or on weekend. I can't wait to put my new knowledge to the test. Thank you!
Joanne Fenech
Joanne F.
07:53 30 Jan 22
I would not be here today, without the flexibility of C.A.L. online learning and support from the coaches (especially Marissa). I was provided with support and motivation along the way in completing my double diploma in Human Resources, and Leadership and Management. If you're anything like me and time poor due to already working full-time and other commitments, I strongly recommend you to complete your course online with C.A.L.
Caitlin Field
Caitlin F.
20:46 28 Jan 22
I have just completed the Double Diploma in Human Resources Management and Leadership and Management. The material provided gave me in-depth knowledge and a broad understanding of the information relevant and necessary for me to build a career in this industry. A special shout-out to Kerre and Marissa who were extremely supportive and helped guide me through the course.
Kristin King
Kristin K.
21:19 26 Jan 22
I just completed my Double Diploma in Business & Leadership Management. I don't think I would have done it without the amazing help and guidance from my assessor Marissa. Marissa was supportive, calm and very efficient. Amidst her own studies, she was always available for her CAL students. So thank you Marissa!
salim siddique
salim S.
15:55 26 Jan 22
Very happy and excited to finish my Double diploma today with CAL. At a point i almost gave up on finishing my course due to family and work as I was feeling too stressed out and could not spare enough time out of my busy schedule to do course work. Fortunately I had a chat with my coach Marissa Litonjua who encouraged and motivated me to continue with studies and assured all her support. Ever since I had lot of simulations, role plays and coaching calls with her with a huge support every time. I must say that her knowledge of her subject is impressive which helped me clarify my doubts every time. Thanks Marissa and CAL for all the support ..Keep the good work up..Salim
Clare W
Clare W
10:57 25 Jan 22
I recently completed the Double Diploma in Business and Business Administration. I have gained much confidence and knowledge for my job through this course. I started the Diploma not realising how much work would be involved, but pushed through to finally finish in the new year. Not only have I gained up-to-date knowledge for my job, I have learnt more about learning, it has helped me learn how I learn, and retain information. I find I'm much more focused in other things since completing. I like the consistency of each unit - tutorials, videos with transcripts and copies of the PowerPoints all downloadable, assessment quiz and assessment tasks. The activities in the tutorials are thorough and often took a while to complete, which looking back, is a good thing, as I didn't want to skim over the info. I received encouraging feedback from my assessors Meghan and Marissa, not a tick and flick! I particularly like the booking system for the role plays - very efficient, and I didn't have long to wait for appointments. Marissa marked my assessments promptly, which really helped me keep the momentum going. Thank you CAL!
Lisa Storey
Lisa S.
03:15 23 Jan 22
Having recently completing my double diploma in Human Resources Management and Leadership Management I would recommend CAL for anyone who wants to learn at their own pace. The support received from my coach Marissa Litonjua was exceptional. Her kind words, sound advice and knowledge helped me finish even when I didn't think I could. Thanks Marissa for helping me complete this course and for your fantastic support.
Jaden Arnott
Jaden A.
01:14 23 Jan 22
My experience with CAL has been a bit of a whirlwind to be honest. They have made multiple changes to my course throughout the time that I have been completing it, which has made it quite difficult to complete. I have been through some quite challenging experiences outside of my course, for which the company have been quite supportive. That said, the new system that they have in place is FAR better than the old one. I want to do a special shout-out to Marissa Litonjua and Kerre Burley - definitely would not have completed my double diploma without their support.
Jo Scaturchio
Jo S.
06:04 12 Jan 22
I just finished a double diploma in Practice Management & Business Administration.Yes it is a lot of work to get through , as Like most things in life . Biggest tip would just be if your not sure just put a coaching call in , as I did many of times .Meagan was absolutely brilliant in always helping me , when I needed it .Kerry was also great at helping me too .These 2 ladies made my whole online studying amazing .Thanks lovely ladies !!Highly recommend CAL
Kiara White
Kiara W.
05:36 10 Jan 22
My experience with the College for Adult Learning has been extremely positive. I was able to attain my double diploma whilst working full time with the help of my coaches. The study tips they provided kept me on track and the assistance I received specific to my course allowed me to continue and achieve my goal. I feel the knowledge and skills I have received are relevant to the current industry and I can take what I have learnt and apply it to my work. Thank you CAL!
Vanessa Dowell
Vanessa D.
23:47 08 Jan 22
I wanted to study Human Resources, and after much research went through CAL for a Double Diploma. The set up was easy, I could navigate the site very well. I received support every step of the way which helped me get through each unit (and some are pretty big!) I was granted extensions along the way as life intervened, and the communication was fantastic. The zoom calls were convenient and comfortable to do. I would like to thank CAL, and Marissa who helped me achieve my Double Diploma!!!
Georgia Elith
Georgia E.
04:33 07 Jan 22
I have recently completed a double diploma HR & Leadership Management through CAL. This course has now been superseded, which is good, as some of the material was a little out of date (what with legislation continuously being updated). The units are broken down well into various relevant topics, and although some were repetitive, you can re-use past work for duplicate questions and further build that knowledge base. Some tutorial questions did have a couple of errors in there, that once reported to the help centre, do get resolved - but again, superseded course, so likely those issues have been addressed in the new course. These units and assignments go IN DEPTH! It really can turn into a giant wormhole of work if you don't carefully structure your time. Resources provided in this course are plentiful and the coaches are very informed and want to see you succeed. In particular, Marissa was a real champion for me during the last 13-ish months. Her advice and wealth of knowledge was unmatched, and she was always very caring and supportive throughout the journey. I cannot recommend her highly enough. Thanks to the whole CAL team and thank you Marissa for everything.
Jake Mengel
Jake M.
23:44 01 Jan 22
I recently completed a dual diploma in Business and Leadership and Management. The support for the courses were great and the trainers were always available. Marissa was a great trainer and was supportive throughout my courses. I highly recommend using the College for Adult Learning.
Kylie r
Kylie r
05:31 22 Dec 21
I recently completed the double diploma of practice management and business. The online format with support available from coaches made it easier to complete after work hours. The information is industry relevant and applicable immediately in the workplace. Great support from my coach.
claire shearman
claire S.
23:30 08 Dec 21
Jason was really helpful with getting me the right course and assisting with all my questions. always prompt with replies and polite. all registered and ready to start my diploma in quality auditing
Elizabeth servos
Elizabeth S.
01:44 09 Nov 21
Yaz is such a super person and great phone skills . Listening and supporting me to get through the program. Very smart man!
Nakita Sam
Nakita S.
09:59 05 Nov 21
I have signed up last year Feb and very happy with the outcome. Being hard of hearing and getting fabulous support from one coach Marisa. She's an amazing coach and understood my situation. I am grateful for the company's communication and helping out whenever I am stuck especially when struggling to upload documents.I will be returning to do another course once I have completed Leadership and Management.I recommended College for Adult Learning if you want to study from home in your own pace and environment. This is the place to be :-)
Judith Antoniou
Judith A.
00:03 04 Nov 21
I first my first assignment this week and passed (hurray). The coach was fantastic - I felt listened too and supported. Thank you to everyone at the College for Adult Learning.
Alex Foster
Alex F.
03:29 15 Oct 21
Yaz was so helpful, i changed my mind twice on the actual course i wanted to do and he was more than happy to help both times and made the whole process straightforward.
Ashok Hegde
Ashok H.
20:25 13 Oct 21
Hi,I was introduced to them through training.com.au. When I spoke to the representative and explained my qualifications, skill sets & career goals- the representative was honest enough to admit that they dont have course to suit my needs. They also directed me towards the right course and where i could seek subsidy. Thats what a good ethical person/ organization would do!!!! Thank you for the guidance!!!
Amie Hudson
Amie H.
05:24 26 Sep 21
Studying online through CAL has been a really positive experience. The Coaches are incredibly supportive and understanding and are ready to work with you to get the best results! I have enjoyed connecting with the Coaches and wouldn’t hesitate to do it all again. Thankyou to the coaches for their endless time and guidance.
Myles Hembrow
Myles H.
22:08 22 Sep 21
I completed my Diploma of Project Management through CAL in 2018 (~12 months of part-time study), and successfully was employed in various Defence Industry IPTs upon achievement. In April 2021, I took an Asst. Project Manager position at a well-known Defence organisation and within 3 months I had successfully worked away the ‘Assistant’ title, accepted a promotion to Technical Project Manager and am now successfully managing over 10 Defence contracts/projects with values ranging from $35,000 to $1.4m.The Diploma itself was of course challenging, as all qualifications at this level should be. Individuals should perhaps be aware of their own shortcomings and/or ineptitudes prior to hastily venting on review websites. The CAL staff were prompt, polite, motivating, and supportive throughout my 12 months of study, and I never felt the tasks ahead of me were insurmountable. I found the lectures, activities, assignments, and general content engaging and relevant, and I know that completing the Diploma was crucial to the upwards career trajectory I briefly mentioned in the opening paragraph.My CAL experience didn’t end with the completion of my Diploma however. The aftercare service I received was exceptional, and I have been in regular contact with various members of the team post-2018 that have warmly checked in and congratulated me on achieving my study and career outcomes. I participated in the ‘Career Close-up Profile’ activity in 2019, a personalised question and answer session that CAL polished up and displayed proudly on their social media accounts.In 2020, I was doubly humbled to be considered a CAL ‘success story’ due to a combination of my ‘fantastic learning efforts not going unnoticed’ (kind words, thanks Aria), and a new role I recently started that was directly aligned with both my study and career goals. I gratefully participated in this activity also, resulting in CAL funding and organising a professional videographer to come to my apartment in Brisbane and film a short interview for the ‘Real Outcomes’ video series.More recently, I received very supportive correspondence from the CAL team last week, prompting and facilitating the seamless transition/upgrade to the latest revision of the Diploma of Project Management, something I would not have been aware of had I not been informed!In summary, my studies with CAL have been intrinsically linked with the successes I have achieved to date in my career thus far. The pricing is more than competitive, and I probably have had correspondence with up to ten different members of the team throughout the years, and I couldn’t say a bad word about any of them! The learning experiences, customer service and aftercare was above and beyond what I could have ever anticipated from online learning, and I would highly recommend this RTO to anyone interested in professional development.A few names come to mind over the last few years, so a special thank you to Michael Meere (my assessor), Alysia, Aria, and most recently, Sarah. Way more than just an RTO!Myles Hembrow – MAIPM CPPM
Amanda McLeod
Amanda M.
05:20 27 Aug 21
Finally finished by double diploma in Business and Leadership Management, being an essential worker, working full time and being pregnant for last 6 months of it was challenging!! I want to thank the assessor Marissa Litonjua for being so great in helping me this last year and to get the course finished before my baby comes! I also want to thank Kerre Burley for always being so lovely and helpful in my assessment stimulations.My only criticism would be of the Payroll unit, It was the only unit I really struggled with and I know a lot of other students did too. The assessments were not explained clearly and I ended up having to resubmit about 4 times (This did not happen with any other unit). The teacher Megan was the only one grading the assessments and I'm sorry to say but she really was no help at all. The feedback was not helpful and I ended up getting assistance from another student to help me through the unit.Overall the course was very good, I did not upgrade to the new BSB package as I was so close to finishing the older version of the course so I'm not sure what the upgrade will be like.Thanks again CAL team!
Jasmine Pacini
Jasmine P.
23:34 25 Apr 21
Friendly knowledgeable staff.Great resources.Fast response time.Convenient format.
Alex Shambho
Alex S.
12:15 30 Jan 21
Absolutely amazing start, Jason was super helpful in getting me signed up for the course. we needed to clarify some details via phone . Jason was fun to talk to and very competent in helping me out with my problems. I am looking forward to the start of the course. thank you very much
Elizabeth Flemming
Elizabeth F.
09:59 25 Jan 21
Has anyone done the Double Diploma of Business and Business administration. needing a little help full time mum . and full time worker doing 40 + hours a week. All suggestions would be helpful
Nick Larubina
Nick L.
04:35 02 Dec 20
Jason was a legend !!! So easy to deal with and I can’t wait to complete my studies and advance my career
Jennie Mcgorlick
Jennie M.
05:45 31 Oct 20
I have just completed the Double Diploma of Business and Leadership Management. The course was closely aligned with the skills I was developing in my role at my workplace. I was priviledged to have such an excellent, professional, supportive tutor in Marissa Litonjua. She was always encouraging, very helpful, approachable and accommodating. I will miss the weather updates from sunny Queensland. Thanks for being a vital part of my career aspirations. Jen
Tom Mahlook
Tom M.
12:38 21 Oct 20
Hi there. Has anyone enrolled in, or completed the Double Diploma in Logistics + Business (Procurement)?Any feedback would be appreciated. Thank you😁
Kylie Benson
Kylie B.
05:30 07 Oct 20
My experience with CAL feels like I have invested my money well. Thank you CAL
Sonia Wise
Sonia W.
03:41 09 Aug 20
I have just completed my double diploma in HR Management and Business Admin. This has been one of the best online platforms that I have used for my learning experiences. The content Is excellent and very thorough, there are various methods you can use, depending on your learning style. There is a lot of work, but is totally rewarding as you work through it. My biggest take home is if you have any issues or get stuck is to always communicate with the lecturers or even the office staff, the whole team is super supportive. I struggled a couple of times with work time pressures where it got too much, the CAL team where very supportive and assisted me through it. Kerry and Marissa where both great facilitators when working though my major assignments, and thanks them both for making it an easy process. At the end of the day CAL want you to pass and will work with you through the process. Thanks to the CAL team!!! 😎😎
Ray Millard
Ray M.
04:10 28 Jul 20
Starting my HR Diploma in March 2020, being part of CAL has been an amazing experience. The information is very rich and up-to-date. The staff and assessors are extremely helpful. Thank you CAL for helping me transition back into HR and into the workforce !
John Simunovich
John S.
08:25 24 Jun 20
CAL has been a great online learning platform. Access for a coach is simple & easy and never too hard to get hold of one.
Francisco Pina Pais
Francisco Pina P.
11:25 04 May 20
I strongly recommend the studies at CAL. My experience so far was exceptional; I learned immensely and always had the support of all team. Great people, Great teachers, Great school. The methodology and the contents are beneficial and aligned with the requirements of the work industries
Luke Long
Luke L.
06:34 03 May 20
I recently finished my double diploma of building and construction / project management through CAL. It is a great course and I learnt a lot along the way - a great experience and there is always plenty of support through the CAL team and the facebook group. Nasser was very helpful throughout the course as well!
Ashleigh Rowe
Ashleigh R.
05:04 20 Apr 20
I have just completed my double diploma in project management and leadership management. It has a lot of information and I learned so much. The price you pay in money and mentality was worth having these two diplomas now and I can’t thank CAL enough. I have always had good experiences with the coach’s, timing and content. I would recommend studying with CAL to anyone. Just chip away at it and keep motivated.
Serneste Mare
Serneste M.
06:16 30 Mar 20
In the current climate, we are all facing I have found that my coach and also the student support and administration has been VERY helpful, reassuring and timely in their communication and help. I enjoy the course and my experience from the start has been great. The effort is on me to contact and reach out and once I did this the team was on my questions immediately.
Luise Napier
Luise N.
09:28 27 Mar 20
I have studied with CAL for the past 22 months, completing a double diploma of Practice Management and Business Administration, Meagan my accessor has been a wealth of knowledge and assistance in developing my career in Practice Management. By learning the modules of the course this has allowed me to transition smoothly into my new career. I had already accepted my new role prior to completing this course, with commitment, discipline, and perseverance and an end goal the double diplomas are achievable.I strongly recommend CAL to anyone looking to further their education !!
Dau Wer Mayen Anyuon
Dau Wer Mayen A.
01:29 16 Mar 20
To convert PDF Assessment to word document
Eldrian Basson
Eldrian B.
04:55 13 Mar 20
Thank you for extending the expiring date of my current course.It is clear that the College for Adult Learning is a institute of high ethical values, where the student's education is still superior to potential monetary gain.GOOD ON YOU.I will highly recommend the College for Adult Learning to any future students, and will also make a point to promote CAL to all young people in the hospitals where I work. Dr Eldrian Basson - Clinical Epidemiologist
Gail Kerr
Gail K.
05:40 06 Jun 19
I found my whole experience with CAL to be a positive one. It's been many years since I have been in a "school" environment, so it took some discipline to get through this course. I set myself a 2 hour minimum study period each day which took a fair bit of effort and focus, as I work full-time plus have a family to look after. It was hard initially, but after a couple of weeks, I found my rhythm and it was smooth sailing after that. I also didn't put any pressure on myself-if I had a bad day at work-I didn't touch any study as I found no joy when I hit the books in that frame of mind, and that made it hard work. So, I found giving study a miss for one or two days actually beneficial, and when I did go back, I was more involved and interested in my course than before. I have nothing but praise for the support I received from the whole team at CAL - from the admin staff to the tutors. They responded quickly and the coaching calls helped me to get to the next questions/units quickly. A big thank you to each of you for the part you played in helping me achieve a long-held goal. I highly recommend CAL to anybody who is looking to take on some study. The content is laid out well and easily followed. The exercises for each topic and the assessments went a long way in ensuring that the information absorbed was drilled home.
Ben Clark
Ben C.
04:03 05 Jun 19
CAL provided a great opportunity to learn at your own pace. I would highly recommend their Diploma of Project Management if you are new to the field and looking for an opportunity to learn as you do. The Diploma greatly supported the project I was working on at the time, running me through all the steps as I implemented them.
Carl Wicken
Carl W.
10:11 20 May 19
I have just completed a double diploma with CAL. I found all of the staff there very supportive indeed and did not experience any rudeness whatsoever. Unforeseen circumstances meant that i had to request an extension , CAL were very professional in their response and understanding. Studying online is not for everyone and can be difficult if you are returning back to study after a long period. However CAL are there to support you it just takes a little bit of time to get a response from your coach, but once you are speaking with them they clarify and help you with your course work. I would recommend sourcing a study group either students from CAL or somewhere else where you can bounce ideas off each other regarding the course. This will help you as you work through the self directed learning and complete your tasks and activities in the course.Thanks to all the team at CAL who helped me through my course and got me to the end.
Robert Michael Gatt
Robert Michael G.
06:50 18 May 19
I have been impressed with CAL from the first point of contact, I totally recommend for anyone that's thinking off further their education to make the first step and contact CAL
Jason Murray
Jason M.
20:17 22 Feb 19
Just submitted my final unit for the diploma of PM, it has been quite a journey, nothing but great great support from the CAL team, will definitely looking at the next course after a short break in study. Highly recommended for anyone looking to study online. CAL are fantastic.
Belinda Rantino
Belinda R.
02:54 22 Jan 19
I really enjoy my studies at the college of Adult Learning, ( I am studying the double Diploma in Human Resources and Leadership Management)the trainers are helpful and very easy to talk to. It’s taken me a bit longer to complete than expected but I can go at my own pace and I now book regular coaching calls to keep me active in my studies. Over all, I’m really happy I choose this course and this college.
Sylvia Iskandar
Sylvia I.
22:32 20 Dec 18
I have officially finished my double diploma with CAL and I must say it was a great experience. The content was terrific and the staff/assessors were very prompt with their responses. I highly recommend if you enjoy online studying.
Belal Pickering
Belal P.
09:26 14 Nov 18
I’m currently doing a double diploma of construction management and Project Management. All the coaches and staff at CAL have been very helpful and the studies have been great as they provide all the text books and study resources that I need to understand all processes and regulations involved in the field I am pursuing.
Timmy Eisel
Timmy E.
08:11 17 Oct 18
I recently completed the Double Diploma in Project Management | Leadership and Management. From my initial enquiry and dealings with Tristan who was super helpful, informative and supportive, through to starting the course with the help of Student engagement coach David who helped me every step of the way and checked in to see how I was getting on, The College for Adult Learning was a fantastic learning experience which exceeded my expectations. With each Unit completed the next would be unlocked straight away and marked within the times stated (generally in half the time). The feedback from the coaches was the best of all always super encouraging and supportive but also included much needed advice in areas that may require extra study or focus. Anything I was unsure of I simply booked a time that suited me for a coach to call me to discuss anything I was unsure about. I highly rate and recommend CAL and look forward to studying with them again in the near future! Thanks so much guys !!
Johnny Preston
Johnny P.
00:51 09 Oct 18
It's got the best support mechanism in place.Coach I have been using it calm her name is Meaghan.She's calm. I'm calm.
Roberto Marama
Roberto M.
05:45 05 Dec 13
It is a good thing
Next Reviews

Course Outcomes

Real Outcomes Guarantee
  • 96% of our students surveyed said they achieved their study goal - you can too.
  • Our commitment to helping you achieve real-world results.
  • Receive two FREE short courses for furthering or achieving your goals.

The Real Outcomes Guarantee is part of our ongoing work to support you as you take the next step in your career. Our team, assessments and feedback are all focused on helping you in your career, not just passing your course.

Our Learning Coaches are industry veterans and supportive mentors who will help you complete your studies. Their assessment feedback is designed to reflect on-the-job and industry expectations, giving you more than just a competent result.

As you complete your studies, our Career Coach and Career Success Package are available to you, providing complimentary resume and cover letter feedback, complimentary 30-minute consultations and access to a suite of career management topics, tools and resources to help you achieve your goals.

Nationally Accredited Qualification

Get a nationally recognised and respected qualification

Adding a nationally accredited qualification to your arsenal will show potential employers that you’re serious about succeeding in practice management.

You’ll study standardised, industry-relevant units that will encourage you to apply your knowledge and learning into real world situations and gain real, job-ready skills.
Awarded by the Australian Government, this Diploma is recognised and respected nationally so there’s nothing left standing in your road to success.

  • The diploma course is designed by MBA experienced facilitators with undergraduate and post graduate qualifications in Practice Management, Business Management and Education.
  • Practical applications and assessments based on workplace evidence.
  • A wide range of electives that have been designed in consultation with healthcare practice professionals to be relevant to real workplace needs.
  • A qualification you can trust.

Career Opportunities

Invest in your career with a qualification

Investing in yourself is the greatest investment you can make. Practice management as a profession is evolving to allow for and encourage a strategic and innovative mindset to drive growth in practices. The key to a higher paying, respected position is a recognised qualification like the Diploma of Practice Management.

  • Median salary of $70,050 for mid-career Practice Managers *
  • Reported salaries of around $91,414 for experienced Practice Managers *
  • Practice Managers with a Diploma-level qualification have an average salary that’s 4.84% higher than those without *
  • The Health sector has the highest projected employment growth rate of any sector through to 2020 *
  • Strong recent job growth over the last 5 years of 81% *

In-Demand Skills for a Practice Manager

Essential Skills for the Modern Practice Manager

This course will challenge you, make you think and take you beyond the old fashioned paradigm of Practice Management being about accounts and admin management. You will enter into the new, exciting and stimulating world of the modern healthcare professional and gain the know-how to lead your practice toward a brighter future.

Essential skills for the modern Practice Manager

  • Strategic planning skills to lead the practice forward
  • Drive for innovation to help the practice evolve to meet the needs of the public
  • Confidence and leadership skills to support and lead your team
  • Communication and interpersonal skills to effectively communicate with a diverse range of people with different backgrounds and values
  • Empathy and exceptional customer service skills to nurture relationships with patients and visitors
  • Financial and account management knowledge to effectively budget and understand billing systems
  • Organisation and prioritisation to efficiently carry out duties
  • Flexibility to adapt to a changeable environment

This course aims to hone your skills and help shape you to become a competent, confident and qualified Practice Manager.

Senior Medical Receptionist / Supervisor
Practice Manager
Business Manager
  • 93%

    of our students surveyed would recommend our courses

  • 96%

    of our students surveyed achieved their primary study goal

  • 90%

    of our students surveyed rated the coaching they received as excellent

Upgrade your qualification

By carefully selecting and integrating units across qualifications, we've crafted a suite of unique double diploma courses designed to deliver the skills that you need.
Upgrade to the Double Diploma with

Diploma of Business (Records and Information Management) (BSB50120)

Develop your practice management and records management skills to open up senior management positions within the healthcare sector.

Double Diploma of Practice Management (HLT57715) + Business (Records and Information Management) (BSB50120)

Only 3 additional units to upgrade
Upfront Deposit Discount only $4995*
Flexible plans available.
LIMITED TIME ONLY Upgrade to a Double Diploma and pay only $3995* Enquire now
Upgrade to the Double Diploma with

Diploma of Business (Records and Information Management) (BSB50120)

Develop your practice management and records management skills to open up senior management positions within the healthcare sector.

Double Diploma of Practice Management (HLT57715) + Business (Records and Information Management) (BSB50120)

Only 3 additional units to upgrade
Upfront Deposit Discount only $4995*
Flexible plans available.
LIMITED TIME ONLY Upgrade to a Double Diploma and pay only $3995* Enquire now

We've upskilled professionals from:

Enquire now

Enquire now and get your FREE Course Guide

The wealth of knowledge Michael had was fantastic. I feel I will be supported throughout the program.

Michael Van Langenberg

It covered all topics. Talent management, operations, leadership and metrics. Great overview issues in work place discussion. Great output.

Lenny Ewers

Inspiring that I’m on the right track. This course will benefit me personally and my organization overall.

Dawn Penney

Very practical and useful information that is directly related to the workplace.

Angela Henderson

As the course has progressed it has really increased my knowledge and improved my confidence in the workplace!

Sarah West

In an interview, the panel were interested in my history of people management and delivering high quality customer service. They noted that my formal study in this area reflected my suitability for this position.

Jenny Culver
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