Student Support & Contact a Coach Services

From contacting Student Finance to scheduling calls with your Learning Coach to asking questions about your Learning Plan, we aim to get you the support you need to get back on track as soon as possible.

Support over the holidays

Due to the public holiday, our support services will be operating at a reduced capacity on Friday the 29th of September. Learning Coaches are still available for limited phone bookings. Students may notice a small increase in service turnaround times during this period. Full services will resume on Monday the 2nd of October.

If you are close to submitting your available unit(s), we recommend that you get in touch with us before Friday 29th so we can open the next unit in your course for you to continue with.
As always, we thank you for your patience!


Choose which support service you require to get started.

Make a Booking

Speak one-to-one with a Learning Coach or join a group session with your peers

  • Explore unit assessment
  • Align coursework with your workplace
  • Assess RPL options
  • Review feedback and questions
  • Master study and online skills
  • Navigate the Spark Learning Hub
Make a booking

Submit a Support Request

Email responses within 2 business days from Student Support or Learning Coaches

  • Questions about your Learning Plan
  • Questions about your Case Study
  • Questions about tutorial activities
  • Questions about your assessments
  • Request quiz result details
  • Contact Student Finance
Contact Student Support

Start a Live Chat

Instant replies from Student Support Mon-Fri, 9am-6pm*

  • Request access to new units
  • Queries about Learning Plan timeframes
  • Questions about the Spark Learning Hub
  • Spark Learning Hub login issues
  • Technical difficulties and missing documents

* Please note: Live Chat availability times are in AEDT/AEST (Melbourne).

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