Getting started with your course

Welcome! This page will walk you through how to log in to Spark Learning Hub (our LMS platform) for the first time. Once you’re set up in Spark Learning Hub, you’ll be able to navigate units, submit assessments, update your individual learning plan, and access support whenever you want. The next phase of your learning journey begins with these six simple steps.

Your next steps to study

  1. Log in using the details provided in your email.
  2. Change your password and set up your alternate contact information.
  3. Set up two-factor authentication (2FA) for extra account security.
  4. Bookmark Spark Learning Hub (Ctrl/Cmd+D), so that you can access it easily.
  5. Complete the ‘Getting Started with CAL’ unit. This will take about an hour to complete and is required before you can continue with your study.
  6. Book a student success support call to kickstart your learning journey.

Learn better through watching? Our onboarding video walks you through your first steps into the Spark Learning Hub.

If you need help logging in to Spark, visit the Contact a Coach page or call our student support team on 1300 907 870 between 9:00 am and 6:00 pm, Monday to Friday.

Log in to Spark →

 

FAQs

We recommend using the latest version of Google Chrome to access Spark earning Hub. However, if you want to use an alternative browser, you can perform a system check here to see if your browser is compatible.

Your new login details will grant you access to Office 365 online for the duration of your study. You will need an internet connection when using these apps. This means you’ll be able to make the most of Word, PowerPoint, Excel, and stay organised with OneNote. You’ll have unlimited cloud storage and all your work is saved as you go with autosaving. 

After you have followed the steps above, log in to get started with Office 365:

  • Visit the Microsoft Online website,
  • Log in using the email address and new password for Spark after completing the steps above,
  • Once on the page, you will see all the apps you have available to you. Bookmark this page for future reference (CTRL-D),
  • Click on an app to launch it in your browser. You will need an internet connection to use these apps.

For help with Microsoft Office apps and installation, visit the Microsoft support page.

To log into the Spark Learning Hub, you’ll use your student email address and the password you have created.
We recommend that you keep your login details email for future reference, and use a password manager to organise and store your passwords securely. Some examples include the Google/Chrome Password Manager, or LastPass which has a student discount available when you sign up with your student email address.

Logging in for the first time

You will receive your login details in an email from CAL. This contains your student email address and a temporary password. Follow these easy instructions to log in for the first time:

  1. Follow the link in the email to go to the login instructions page. Read all of the information on the page and watch the video.
  2. Once you’re ready to log in for the first time, follow the link on the page to go to the Spark Learning Hub login page.
  3. Copy your student email address from your login details email, and paste it into the field on the login screen. Click ‘Next’.
  4. Copy the temporary password from your login details email, and paste it into the password field. Click ‘Sign In’.
  5. Set your alternative/recovery login details to recover your account and reset your password in future.
  6. Set up two-factor authentication (2FA) for extra account security.
  7. Continue into Spark Learning Hub

Ensure you memorise your student email address and the new password you have just set. You will use these for future logins.

Please note: The temporary password provided will expire after 60 days if you have not logged in for the first time and updated to your own password. If this happens, please contact us through Live Chat or Submit a Support Request, and we’ll regenerate a new temporary password for you to use.

Logging in after your first time

Use your student email address and the password you have created to log in to Spark Learning Hub.

If you cannot remember your student email address, please refer back to your original login details email. If you’re unable to find this email, please start a Live Chat or Submit a Support Request and we’ll be happy to help you out.

If you cannot remember your password, please enter your student email address in the login screen, then use the ‘Forgot my password’ link. This will guide you through the process to recover your account and reset your password.

To make sure you continue receiving important emails from CAL, we suggest that you follow the Whitelisting Instructions to add us to your whitelist.

We also suggest adding your student email account into your email apps to ensure you’re aware of all important notifications.

The times listed on the site via Contact a Coach are your coaches’ availability for calls that week. If the shown times do not fit with your schedule, start a Live Chat or Submit a Support Request with your preferred days and times. You will then be matched with the first available coach that can assist you.