Become an indispensable leader and learn how to manage business relationships at every level. Leadership encompasses the key sets of skills needed for influential management and leading a successful team. This knowledge is transferrable across a host of roles and managerial positions such as Business Manager, Team Leader, and Services Manager.
Entry-level leaders such as Team Leaders can be responsible for fostering positive workplace relationships and environments. Strong leaders may also find themselves in C-Suite Executive positions, such as CEO or Executive Director, and be skilled in change management, people management, and communicating with stakeholders.
Along with experience, formal qualifications build the much-needed skills for success by learning how to oversee finances, budgeting, inventory, and supplier management, as well as core people management skills. Professionals working in office environments can also develop skills in operations, HR, customer service, change management, and business development – depending on the size and structure of the business.
Leaders need a strong mix of hard and soft skills to succeed in managing effectively. Learning skills like delegation, empowerment, and employee engagement lays the foundation for leading a workforce of any size. Other skills you need can be learned through formal qualification, such as optimising team performance and fostering positive working relationships.
The top soft skills for leaders are:
Communication
To communicate with clarity and confidence, coupled with the ability to listen, illustrates respect and empathy. There’s no single greater skill, in or outside of the workplace.
Teamwork
Effective teamwork creates results that are greater than the sum of its individual parts. Mediation, negotiation, and idea exchange are components of teamwork.
Adaptability
The ability to embrace or create change requires an open mind, confidence, and optimism. Particularly in times of change, adaptability is crucial.
Creativity
Often described as ‘thinking outside the square’, creativity is about formulating new solutions in a different way via imagination and innovation.
Develops, manages and executes business operational plans. This role is responsible for leading and communicating effectively with their teams and having a high level of written communication.
Works on new strategies to increase business growth, manage client relationships and innovate new processes to improve efficiencies. This role is responsible for a variety of sectors within a business.
Specialises in business development activities. This role creates plans for business growth, analyses current processes and systems, optimises marketing and hiring strategies, and develops business solutions.
Manages communication and expectations between leadership and employees. This role involves task delegation, dispute resolution, employee management and driving team targets and efficiency.
Working as an office manager can see you working in a range of industries, from retail and warehousing to medical and professional services. This role is responsible for making an office and its people run efficiently.
Specialises in executing business strategy, liaising with stakeholders and employees to effectively run a business. This role is responsible for the company’s overall management and business strategy.
Sells products or services for a company. This role may be in person, over the phone or online. Most sales representatives focus solely on converting interested people into customers, however they may assist customer service.
Works across a range of responsibilities which may include administration, data analysis and reporting, documentation of processes, billing and improving business efficiency.
Provides support to the business by documenting business requirements, processes and procedures. This role analyses data and reports and suggests ways to improve operations and achieve business goals.
Develops, manages and executes business operational plans. This role is responsible for leading and communicating effectively with their teams and having a high level of written communication.
Works on new strategies to increase business growth, manage client relationships and innovate new processes to improve efficiencies. This role is responsible for a variety of sectors within a business.
Specialises in business development activities. This role creates plans for business growth, analyses current processes and systems, optimises marketing and hiring strategies, and develops business solutions.
Manages communication and expectations between leadership and employees. This role involves task delegation, dispute resolution, employee management and driving team targets and efficiency.
Working as an office manager can see you working in a range of industries, from retail and warehousing to medical and professional services. This role is responsible for making an office and its people run efficiently.
Specialises in executing business strategy, liaising with stakeholders and employees to effectively run a business. This role is responsible for the company’s overall management and business strategy.
Sells products or services for a company. This role may be in person, over the phone or online. Most sales representatives focus solely on converting interested people into customers, however they may assist customer service.
Works across a range of responsibilities which may include administration, data analysis and reporting, documentation of processes, billing and improving business efficiency.
Provides support to the business by documenting business requirements, processes and procedures. This role analyses data and reports and suggests ways to improve operations and achieve business goals.
Leadership is a vital skill to have in any sort of managerial role, whether you’re leading a small team or a whole company. To be successful at every stage of your leadership career journey you’ll need to demonstrateboth hard and soft skills.
Leadership careers can begin with entry-level positions such as office manager or team leader. With years of experience, and a high-level formal qualification, you could utilise your leadership and managerial skills to become a capable CEO or Executive Director.
The skills you acquire through a leadership diploma can take you across industries, making you employable in a range of roles. Due to the transferable and generalised nature of leadership, you can move between sectors as your career advances.
As we have moved through changes in the world and in the workforce, strong leadership skills are imperative to maintain engaged employees and keep morale and productivity levels high.
The quality of leadership management matters to engage and retain staff. Management studies show that:
Remote work is here to stay and leaders require unique skills to lead, encourage and manage their teams and employees virtually.
Leaders need to build enough trust with their team to ensure work is done to schedule and standard while gaining confidence from their workers to deal with issues and problems in a remote environment. Using technology effectively, setting clear boundaries, and scheduling regular one-on-ones are all important aspects leaders need to be across when handling remote workers.
Being an inclusive leader means being aware of the needs and well-being of your workers. With only five in ten (56%) believing their most senior leader values mental health, leaders have room to ensure they are managing their employees in a way that both the worker and the company are happy.
Workplace well-being isn’t just beneficial for keeping employees happy but also enhances productivity, profits, and performance. A great leader can improve the well-being of a company as a whole when they improve the work lives of their team.
When it comes to well-being and inclusivity in the workforce, Gen-Z and Millennials are leading the way. Learning how to lead the younger generations will become essential as 27% of the workforce will be Gen Z by 2025 according to McCrindle data.
What is important to them, what motivates them, and what generational differences and boundaries, if any, will you have to conquer? These are all questions managers and leaders need to ask to proactively work with younger generations.
If you’re ready to pursue a career in leadership, having a formal qualification behind you is essential to success. Our leadership certificates, diplomas, and advanced diplomas can propel your leadership career whether you’re managing and leading small teams or leading a company.
A Nationally Recognised qualification will teach you a range of interpersonal and formal skills to lead effectively. You’ll graduate as a highly qualified candidate with the relevant skillsets employers are looking for, prepared to go straight into a managerial role.
The value of our Leadership qualifications is that the skills covered are broad enough to allow you to tailor your final career choices to your interests. Thanks to the online and self-paced study options available, you have the opportunity to begin your career while still studying.
This Certificate IV in Leadership & Management will prepare you with the skills you need for effective team management by building your management skills and developing your leadership style.
100% Online Learning
Approx 10-12 months part-time
Approx 8 months full-time
Office Manager$67,000
Team Leader$72,000
Supervisor$75,000
Become a qualified Senior Manager with strategic leadership and problem-solving skills designed to equip you with the knowledge required to progress into senior management.
100% Online Learning
Approx 18-20 months part-time
Approx 18 months full-time
Operations Team Leader$78,000
General Manager$118,000
Business Manager$100,000
Study leadership and management to ready yourself with practical skills for career progression. Formulated by industry experts with years of experience, this qualification will equip you with the skills you need to effectively lead your teams.
100% Online Learning
Approx 14-16 months part-time
Approx 12 months full-time
Team Leader$72,000
General Manager$118,000
Office Manager$67,000
From launching a start-up, to taking an existing business to new heights, a Diploma of Business (Leadership) will give you the practical knowledge to develop and improve a business at all levels. Get the advantage you need to take your next step in your career and excel in the business world.
100% Online Learning
Approx 15 months part-time
Approx 12 months full-time
Office Manager$67,000
General Manager$118,000
Business Development Manager$79,000
Our Real Outcomes Guarantee is our commitment to you and your career goals, ensuring that your studies will give you real-world benefits.
Our team, assessments and feedback are all focused on helping you in your career, not just completing your course. As the only RTO offering this, our guarantee is part of our ongoing work to go beyond just a piece of paper.
I needed to have that diploma in order to move up … even though I’d semi been doing the job anyway.
Because I’m a single mum, I was doing it while my kids were growing up … I could go [at] my own pace, and do it in the timeframe I wanted.
I definitely wouldn’t be where I was if I hadn’t done that course.
We support you beyond achieving your qualifications – we want to help you be as prepared as possible for taking the next step in your career. Our Careers Hub gives you complimentary and exclusive access to resources and personalised advice from our in-house Career Coach.
My experience with Jenni the career counsellor was exceptional…The feedback was so helpful. She was encouraging too, and made me feel more sure about how to ‘sell myself’ to the target employers. I am very impressed with CAL’s careers hub – many resources that I will use. Thank you very much for your help.
– Samantha M.
Every member of our team is here to support you beyond achieving your qualifications. We want you to be as prepared as possible for taking the next step in your career. As a CAL student you’ll gain access to our Careers Hub through our online learning hub ‘Spark’.
