At The College for Adult Learning (TOID 22228), we value your privacy and want you to understand how we use your information.
This policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure. We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.
In this policy, “we”, “us” and “our” refers to The College for Adult Learning.
When you enquire or enrol for a course we might ask you to provide personal data to us, such as your name, address, email address and phone number.
While you use our site and services, we collect general information that web browsers and servers typically make available. This includes things like your IP address, device type and information regarding what pages are accessed and when, if you have enquired or enrolled for a course. This information helps us troubleshoot problems and keep our website up to date to provide the best possible experience.
Your payment information is not held by us, it is collected by our third-party payment processors who specialise in the secure online capture and processing of credit/debit card transactions.
We will not sell or rent your information to third parties.
Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. This includes services such as Google Analytics or Facebook.
The data we collect using Cookies is anonymous and cannot be linked to your personal data. Data Processors such as Google and Facebook use Hash identifiers to link this with their data. Any additional data is not given to third-party service providers to control and store. All the third-party service providers used as Data Processors have the option to anonymise or delete your data. If you would like further information on how to access, anonymise or delete this data please contact us.
We also use 3rd party vendor re-marketing tracking cookies, including the Google Adwords tracking cookie. This means we will continue to show ads to you across the internet, specifically on the Google Content Network (GCN). We also use the Facebook tracking cookie, which means you may see ads from us on Facebook. As always, we respect your privacy and are not collecting any identifiable information using Google’s or any other 3rd party remarketing system.
Many Cookies on our website are required for general browsing functionality.
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When testing new website functions, we use a third party data-processor called Hotjar to monitor experience, find issues and ask for feedback. None of the information collected is personally identifiable. If you would like to learn more you can do so here: https://www.hotjar.com/legal/policies/cookie-information
Our CRM client Pardot will provide a cookie opt-in banner if you are in a location where this is legally required. Cookies are only set if you are logged in as a user (if you have enquired or are a student). As we are an Australian RTO, this is an unlikely occurrence.