People are different; each person has different beliefs, habits, and views of the world. In the context of a workplace, this leads to varying opinions about how to best accomplish company goals.
While a healthy amount of disagreement is usually good for a company, when issues between team members escalate it can cause a problematic situation. Not only does this scenario negatively impact the productivity of everyone involved, it also can lead to legal repercussions under Australia’s anti-workplace bullying laws, specifically the Fair Work Regulations of 2009.
Because of this, you will need to put an end to serious workplace issues as soon as possible. There are several things to keep in mind while considering how to solve issues between members of your team.
Allow Everyone to Express Their View
One of the foundational tenets of how to solve issues between members of your team is making sure that everyone involved in the conflict is equally allowed to share their opinion about what is going on and what the cause of the conflict was. Whether you decide to give them a few minutes of time to talk out loud about their perspective or you give them a written form to submit so that their complaint can be recorded, it is important that everyone is allowed to share their feelings on what is causing the problem. This way, the facts and root causes of the conflict will be out in the open and easier to understand.
Use a Mediator
Another of the best things to remember when thinking about how to solve issues between members of your team is that there should always be at least one third-party, neutral mediator involved who has no stake in the conflict. The mediator is a person or small group of people willing to help regulate the interaction to make sure everything stays fair and civil.
Mediators are tasked with helping the opposing sides of a conflict get a better understanding of how to come to a fair compromise that can end the situation. Mediators will often re-state the sentiments that are expressed by people involved in the conflict, which is a technique that allows them to better understand what each side is saying. Mediators are also responsible for viewing the issue from a neutral standpoint and suggesting different conclusions that might be acceptable for both sides. Because of all the things that a skilled mediator can do, it is important to find the best one possible so that you can resolve conflict more quickly.
When there is conflict in the workplace, it can be easy for communication to devolve into name-calling or angry remarks. These situations are not conducive to reaching the goal of defusing conflict in the workplace. The mediator or person who is placed in charge of resolving the workplace conflict should make a decree that once everyone has been allowed to state their grievances, they should only be able to focus on coming up with positive suggestions to help end the conflict. Putting an end to workplace conflict is in the best interests of everyone involved, so all team members should be agreeable to the idea of getting past these issues so that they can move forward and maintain a positive, healthy working environment.
The Regulations on Workplace Conflict
In Australia, federal laws that govern disputes in the workplace are carried out by the Fair Work Commission (FWC), originally known as Fair Work Australia. The Fair Work Commission provides several resources for businesses that are looking to resolve disputes in the workplace. If necessary, they will also hear official complaints made by people who file an application with them.
It is important to understand the authoritative guidelines on workplace conflict, as these conflicts can cost a company or an individual some serious money if they are not taken care of in a way that resolves the issue. For example, if a workplace conflict is ruled to be in violation of workplace discrimination rights,violators can face a penalty of over $10,000.
Because of these regulations, it is imperative that all businesses do everything in their power to solve workplace disputes before they become serious enough to involve legal repercussions. While it can be tough to solve deeply-rooted workplace issues, with some time and a commitment to succeed it is very possible to solve most workplace issues between two or more reasonable, mature working professionals. These guidelines should help you better understand how to solve issues between members of your team.